Due to a tight schedule, a project team member suggests skipping the quality check of a minor deliverable. What should the project manager do?
The project team is planning a schedule with limited information. The team |s having
issues identifying the detailed tasks and estimating task durations.
Which three techniques should the project manager use? (Choose three)
A senior-level executive approached the project manager of a highly visible project that is currently in the execution phase. The executive indicated that they do not support the project
and will be actively trying to prevent its success by reailocating key team members to another critical project.
What should the project manager do?
One deliverable for a project is to translate and print materials for students every 2 weeks Printing services are available but without guaranteed time lines because other projects make a significantly higher profit and have a higher priority
What should the project manager do to mitigate the risk of not having the materials printed on time?
An agile team completes a deliverable that is to be certified by another expert team The second team does not take the deliverable for many months What should the servant leader do?
A project is approaching its project closure phase, and the project manager receives
an email from a key stakeholder who complains that the project documentation and artifacts have not been updated. The project manager assigns a project specialist to support the project management office's (PMO) effort to update the project documentation and artifacts.
Which three actions should the project manager ask the project specialist to take? (Choose
three)
A project manager at a plant with continuous operations needs to deliver a project urgently to meet a market opportunity. What should the project manager do to meet the time-to-market need?
A project is almost completed, and both the sponsor and the project management office (PMO) are happy with the project manager's performance reviews. The project manager is under budget and ahead of schedule. However, a team member asks to add a feature to the product that will make the product more impressive and acceptable to the end users.
What should the project manager do first?
A project is coming to a close, and the experienced project team members will be moving on to the next project. Who is responsible for ensuring that the appropriate knowledge transfer is done prior to project closure?
A bank is considering building another branch in one of three neighboring cities. The project manager has been tasked with demonstrating the benefits of building a new branch, renting an existing building, or not expanding at all.
How should the project manager proceed?
A quality Issue that requires a change to the quality standard Is encountered In a project Currently, there Is no budget available for the required changes. What should the project manager do?
In the middle of an iteration, the product owner tells the agile team that the
government has updated legal requirements. This will result in some changes in the product
definition.
How should the project manager handle this situation?
During a status review meeting a team member raises concerns about tasks that are not being completed due to an underperforming resource on the team. What should the project manager do first?
During a standup meeting, a team member raises the issue that they have blockers and impediments preventing them from moving on to the next task. How should the project lead
handle this situation?
An agile coach and technical writer for a globally distributed agile team are In a country with a 9-hour time zone difference from the agile team. The agile coach and project lead disagree on the timing for the daily standup. The project lead thinks the standup should be at 10:00 am local time, but
the agile coach and technical writer feel that is an inconvenient time for them.
How does the project lead ensure adherence to agile practices?
An established project team with a good track record has been working on a project for one year The project manager trusts the team and the work they produce. Which term describes the project manager's management approach?
A project manager is leading a team of diverse individuals of all ages. The working hours for the project were set at the beginning of the project, and all team members agreed to the hours. However, later in the project, one of the team members informed the project manager that the previously agreed upon hours no longer work due to the team member's personal commitments.
What should the project manager do?
A large and complex program in an agile environment has experienced an increase in
escalations from the client side. The rates and responsibilities are unclear, and the client does not have any direction regarding the escalation process.
What should be done to resolve this issue?
A key stakeholder has recently started in a company and has been assigned to a hybrid project. Although very experienced in their domain, the stakeholder has only been exposed to predictive project approaches.
What should the project manager do?
Due to a statewide emergency, a project team for a global insurance company is being forced to complete a project virtually, The project manager is tasked with conducting meetings where confidential patient information will be presented.
What tool should the project manager use to conduct meetings with the project team and clients?
A project manager was recently assigned to a new project that is about to start. The
organization has already signed a fixed-cost contract with the customer detailing the scope and final delivery date, but the project manager has identified several internal constraints and conditions that will certainly prevent the project from being completed in the number of iterations initially planned.
What should the project manager do next?
During a kick-off meeting at the start of project execution, the vendor presents a
migration plan to client stakeholders. The director of the business unit that owns the solution being migrated demands the ability to make the final go/no-go decision about whether the systems go live.
What should the project manager do?
An agile project is in the seventh iteration with multiple changes being accommodated from the project start due such as regulatory changes technological innovations market competition and other changes What should the project manager do to manage these continuous changes coming into the project?
A sales team working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay. The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
During initiation of a new product improvement project, a project manager finds historical data showing that a similar project resulted in customers complaining of an even worse user experience compared to the previous product version
How can the project manager prevent this outcome in the new project?
A team member shares with their functional manager some negative details about the performance of another team member that was discussed during the retrospective. The project manager finds out about this discussion
What two actions should the project manager take? (Choose two)
The project manager is reviewing the program risks and issues with key stakeholders One of the stakeholders wants to understand when the risk may potentially become an issue. What artifact should the project manager share with the stakeholder?
As part of the strategic plan, a company decides to implement a new software platform to manage a centralized document repository. Some requirements are clear and some need more detail.
What should the project manager do first to decide how to manage this project?
The steering committee has asked a project manager experienced in agile to provide an indication of the time remaining on a medium-sized project What tools can be used to provide this information?
A team is ready to start working on a project with a customer who was very difficult to work with in the past because the customer was unable to describe exactly what they wanted What approach should the project manager take to remove this impediment?
A company has decided to implement a new archiving system A data breach occurred during the implementation of the project
What should the project manager do first?
A global petroleum crisis has affected the distribution of crude oil in the region where the construction project is underway Materials are not being delivered on time and this phase of construction is already behind for what was initially planned.
What should the project manager do first to prevent the project from going further off track?
During the implementation phase of a construction project the customer asked a key subcontractor to deliver a work package ahead of time The subcontractor was not prepared for it and asked the project manager for additional budget What should the project manager do first?
A project team is having difficulties understanding technical details regarding requirements The information was not initially provided by the customer, but the information is critical in the current iteration for clarification on how tasks need to be accomplished
How should the project manager approach this situation?
During the implementation phase of a project, a new regulation affects the project, and a critical status meeting discussing the scope changes is required. The project manager discovers that a key stakeholder cannot attend the scheduled meeting
What should the project manager do?
Development team members are located in three different time zones It is difficult to find a suitable time to hold the daily standup for all team members
What should the project manager do?
A project manager is managing a hybrid project After attending an iteration review, a stakeholder tells the project manager that they are very busy and asks why these reviews are held so frequently.
How should the project manager respond'?
A project manager for a strategic initiative realizes a new stakeholder is interested in the project and wants to ensure the stakeholder is fully aware of the goals, objectives, benefits, and risks of the project. What should the project manager do to enhance the success of the project?
During an ongoing project a key resource asks the project manager about the project purpose and if it is aligned with the organization's strategy What should the project manager share with the key resource?
A new project manager for an agile project is reviewing with an established team, some of the roles to avoid confusion on what to expect. Drag the description on the left to the role on the right
A company has a lot of experience with predictive projects The project management office (PMO) has been trying to implement iterative tools within the project management framework, and the project manager has been asked to use these tools in their current project After the successful implementation of the iterative tools, the PMO asks the project manager to determine the benefits these tools brought to the project.
What should the project manager do?
In a multinational multi location project with virtual teams a project manager has established a project baseline The project manager discovers that multiple risk elements have appeared. The project manager did not foresee these risks during the planning stage of the project.
What should the project manager calculate to address this critical budgetary situation? (Choose two)
A project manager is tracking a project, but a key stakeholder will not accept the project's key performance indicator (KPI) results Which tool or technique should the project manager use?
During the design phase, a project manager realizes that the project will benefit from using adaptive tools The effectiveness of this approach has been proven in past projects inside the organization
What should the project manager do first?
During an inspection, the production phase was stopped because the inspector claimed that regulatory labels were missing. What should the project manager do?
During a project's planning session, the project team discussed selecting the required information to be included in the monthly progress report This report will be produced in the Executing and Monitor and Controlling phases and will be used when communicating project progress to the client
Match the scenario on the left with the action on the right.
An organization is transitioning to agile and a project has been chosen as a pilot The assigned project manager only has experience using predictive approaches but the project manager is now required to use agile approaches with the help of an agile coach During the retrospective of the fifth sprint, the project team complains that many obstacles exist with the organization that are creating project delays and rework
What should the project manager do in this situation?
A project team with members from many different countries is struggling to cooperate The project manager accepted these difficulties during the storming phase of team development, but the team has not moved to the next phase The project is beginning to fall behind schedule
What can the project manager do to move the team to the norming phase?
A new resource has joined an iterative project team The project manager notices that the resource is unable to complete the deliverables on time
How should the project manager address this situation?
A project manager has a team of shared resources from other projects who are working on a client project Three days before the project is due. The team informs the project manager that the project will be delayed because a component was not delivered on time Competing priorities of the shared resources are delaying delivery of the component
What should the project manager have done to prevent this delay from happening?
A project manager is managing a project which has a very complex and long execution period Although the project is mostly predictive, the team was able to break the design and execution into smaller packages using a hybrid framework The business wants to keep track of the value delivered by this framework application but there is no defined set of measurable items for the framework.
What should the project manager do first?
A project just kicked off and management’s expectation is to ensure that the deliverable of the first iteration helps the marketing team present the product prototype to potential customers. What should the project manager do?
A project manager is approaching the end of a project, and several tasks are now practically complete and ready for handover to the client How should the project manager proceed?
Due to a company merger and acquisition process, the main stakeholder of a critical project has been changed This new stakeholder complains that they were unaware of a delay on the project of which the rest of the stakeholders were aware. All the communications about the project are shared via email at the start of every week.
How should the project manager address this situation?
How should the project manager develop the project management plan to ensure that the project continually delivers the expected benefits?
A company is initiating a project to enhance one of its existing products. All of its products are developed internally What should the project manager do?
A project manager is leading a project which shows a trend to exceed the cost baseline What should the project manager do first to manage the budget?
A company recently used desktop research for a feasibility study, which showed that the project is behind schedule The project team also has concerns about the impact of scope changes on the project schedule
What should the project manager do to keep the project on schedule while still meeting project objectives'?
The sponsor is supportive in leveraging agile approaches The project manager is contemplating how to roll out the agile approach and gam buy-in from both project team members and stakeholders
What should the project manager do first?
An organization is embarking on the deployment of a new digital solution that will revolutionize purchasing services The project manager has created all the necessary plans and activities to ensure a successful integration and solution launch There is a risk of a partner’s system being unavailable which could impact the project negatively
What key activity is needed to ensure the project's success?
A project manager is leading a meeting with key stakeholders, the project sponsor and the product owner to define the features that will be released after the next iteration. The purpose of the meeting is to review the product backlog prioritization, considering that during the past iteration some deliverables were not completed.
Which two items should be taken into account first to review and update the product backlog priorities during the meeting? (Choose two)
During the last sprint review the product owner stated that the product does not deliver any value The project manager believes that the product meets all the provided specifications
The team is confused by the product owner's statement
What should the project manager do when using a hybrid approach?
A project has a very tight delivery schedule The project is approaching the delivery date and the project sponsor often sends the project manager alerts to avoid any schedule slippage The project team has performed at an acceptable level until now but the project manager wants to ensure the team's performance level is maintained until the end
What action should the project manager take to motivate the project team’s performance?
The city has decided to build a new tram station The project will include various approaches The construction and infrastructure work will be accomplished using a predictive life cycle while software will be developed using an iterative life cycle Some neighbors are resisting the project have been asking the mayor to stop the project, and are threatening legal action
What two actions should the project manager take'? (Choose two)
A new project has been kicked off following a planning session. The project is under direct oversight of an executive in the organization After a review meeting, the project manager overhears an executive request a dashboard from one of the team members to show the overall project status
What should the project manager do?
A company's project management office (PMO) has been trying to implement an adaptive approach in the project management framework and a project manager has been asked to use adaptive tools in their next project This is not the first time the request has been made and the previous project failed when adaptive tools were implemented
What should the project manager do?
In a hybrid project, the customer decided on a major change for the project design. This change was approved and the impact on schedule and budget is known The software team leader, who is supposed to develop the software, refuses to commit to delivery dates claiming that they work using an agile approach and cannot commit to a final delivery date The hardware team depends on this software to develop their part of the product
What should the project manager do?
At the end of a meeting a functional manager takes the project manager aside to raise some concerns on behalf of a project team member who is unclear about their role and responsibilities for the project What should the project manager do in this situation?
A project manager is appointed to simultaneously deploy a new solution to branches located in different countries Deployment teams in each country will integrate and deploy the solution The project manager discovers that the deployment teams each encounter similar issues However, each team addresses the issues separately
What should the project manager do to help ensure more collaboration between the teams?
A large corporation is transforming itself from a predictive to agile approach A project team with knowledge of agile practices is experiencing significant conflicts with the executives regarding the processes to be followed.
How should these conflicts be resolved?
A project manager is assigned to a new project to deliver a product at the end of the year. The project manager was informed by the vendor that a core component could not be shipped on time, which will impact the schedule.
What should project manager to do next to minimize the impact on the project?
The project manager is having difficulty communicating with one of the team members The team member recently attended a training course and has been training other team members in a new agile technique However sometimes the team member is forceful in pushing ideas even if other team members are uncomfortable
What personality indicators should the project manager consider when determining what communication style to use with this team member?
An agile project is in its eighth iteration out of 16 After the last iteration review, the team members receive feedback from the security department about regulations with which the project must comply
Which two actions should the project manager take? (Choose two)
In a hybrid project, the customer has issued a contract that specifies the deliverables for each quarter The customer wants to show their stakeholders a tangible outcome in the first quarter and wants to move the second milestone to the first quarter The project manager explains to the customer that it is not feasible unless the requirements for the second milestone are changed
Which two actions should the project manager take? (Choose two)
The project manager has observed that two team members have been arguing with each other openly at meetings To push their ideas through, each team member individually spoke with the sponsor directly and made decisions without informing the project manager or other team members
What two actions should project manager take? (Choose two)
During the retrospective ceremony, the agile team is talking about the product owner’s expectations not being met What should the project manager have done at the beginning of the project?
Drag the characteristics of the stage on the left to the correct Tuckman Ladder stage on the right
A project manager realizes that a project is becoming delayed because some key decisions are affected by contradicting views between the organization's senior management and external stakeholders. What should the project manager do?
A company is working on a project and is using a hybrid approach to streamline a customer service process. At the end of the second iteration, a business analyst joins the team to learn about the financial and scheduling aspects of project management.
What should the project manager do to support the business analyst?
The customer's project manager changes during the final stage of a project How can the project manager avoid a project closure delay’
A project manager is responsible for building a bridge The high-level elements of the project are handled using a predictive approach The software responsible for retracting the bridge has been developed based on agile principles During software development, the workflow is often interrupted by various delays or impediments due to lack of information
How should the project manager handle this situation?
A project manager invites the company CEO, sponsor, team members, and an external client representative to a meeting to review the project management plan. The project manager starts to present the budget but the CEO suddenly asks to end the meeting
What should the project manager have done to avoid this situation?
A project manager is leading a project that is in an advanced stage. All high-level risks identified in the risk management plan have been resolved or are no longer a risk for the project. Only low-level risks remain
What should the project manager do now?
In a newly formed project team one experienced team member is overwhelmed by the complexity of the tasks and is not happy with the project team. What should the project manager do?
A project is in the knowledge transfer phase, and a few subject matter experts (SMEs) went to the client site for knowledge transfer The SMEs captured various process deviations without sharing with the project team
How can the project manager ensure knowledge transfer across the team?
A project manager has been using predictive methodology for more than 10 years and is switching to an agile project. The team members have not previously worked together. After two sprints of work, the team has not achieved any outcome and there is a lot of pressure to get work done
What kind of leadership style should the project manager use at this stage?
A team is working on implementing a communications system when the client says that they are considering closing the project. The project manager schedules an urgent meeting with the client to understand why the project is at risk Which two tools or techniques can the project manager use to influence the client’s decision to keep the project active? (Choose two)
During project execution, the project manager discovered that a key deliverable was missing from the scope of work After investigation, the project manager and the team discovered that the missing deliverable will impact the critical path
What should the project manager do to avoid future delays?
During the implementation of a project the project team discovered a new opportunity After an internal review the project team agreed that the opportunity is outside of the project scope The project manager decided to update the risk register and escalate the opportunity to a higher level
What should the project manager do next with this opportunity?
A company wants to increase the commercial value of one of its products in a highly competitive market In order to do this, the company commissions a project to create a prototype The team constructs the prototype incrementally Which action should the project manager take as a priority?
The product owner decides to launch a product after a couple of releases knowing that the minimum viable product (MVP) lacks some features One of the key stakeholders the marketing vice president is not happy with the results and questioned the release decision.
What should the project manager do?
A project manager is leading a project with several stakeholders in other functional areas of the company One of these stakeholders has just been promoted to lead another functional area, and remains a stakeholder for this project
What should the project manager have the project team update to ensure proper communications to stakeholders?
A marketing team is planning for a multiyear initiative that will include a lot of cross-functional stakeholders The project manager has been assigned and is now in the project planning phase
What item(s) should the project manager develop first?
The product team is progressing with a prototyping approach to deliver a multiyear business initiative A few user stones are taking longer to be delivered.
What should the project manager do?
A project manager is m the middle of a project when one of the key project team members needs to take an unexpected and prolonged leave of absence The project is ahead of schedule and running under budget
Which two actions should the project manager take initially to resolve this problem? (Choose two)
The project schedule is falling behind and the project manager observes that the project team seems to be spending the majority of their time writing documentation instead of performing project tasks What should the project manager do to help ensure that the team focuses on project tasks?
A project manager led the implementation of an electronic invoicing project that has just been completed. The financial manager communicated that the team discovered three invoices with errors.
Which two documents should the project manager update as soon as possible? (Choose two)
After a meeting with the customer, the project manager receives special recognition because the project is always on schedule Later that day, the project manager attends a regular project team meeting to follow up on the status of the deliverables.
What should the project manager do in the project team meeting?
During project execution, the risk owner is monitoring the critical speed rate of a power engine to eventually trigger the defined risk-response strategy. During the risk assessment and management process phase, it was defined that the power engine has the following characteristics
1,600 rpm (rate-per-minute) -> stops working and crashes the system
1.500 rpm (rate-per-minute) -> warns of max rate allowed
1.400pm (rate-per-minute) -> reduces the power and brakes the engine
Which of the following statements is correct?
A company is using a predictive approach for the development of a particular component as defined in the scope management plan Due to regularly changing regulatory requirements, the development team has requested to utilize agile approaches
What should the project manager do about the development team's request"?
During the implementation stage of a project. a newly appointed team leader approaches the project manager to verify the team's tasks and schedule. The work did not go as planned due to the team leader's lack of management experience. This could cause delays for the project.
What should the project manager do?
Team members are having a discussion with the project manager In the last retrospective meeting, the team realized that the obsolete equipment could affect the next iteration of the project The team recommends buying new equipment because it is critical to the success of the final deliverable
What should the project manager do next?
A large multi-year project requires highly skilled staff for successful deployment The management team and the project sponsor have analyzed the resource requirements and agreed to have permanent staff hired for the project to avoid potential budget overrun However there is a risk of staff turnover during the course of the project, which may have an impact on the delivery
Which two actions should the project manager take to mitigate this risk? (Choose two)
A team is currently working on a mobile app solution. During sprint execution, one of the developers requires clarification about the acceptance criteria for a particular task
What should the project manager do to obtain the information required by the developer?
For the purposes of quality assurance a quality audit was conducted on the processes being used in the project execution plan. One of the nonconformance issues raised by the auditor was that attendance lists for the project risk review meetings were not available
Why is an attendance list important?
A company's project management office (PMO) is incorporating more adaptive technologies and has hired a new project manager with hybrid project management experience The team is slow in adopting the new methodology and has not been updating project artifacts in a timely manner.
Which action should the project manager take to improve the team's performance?
A project manager has two projects that are being executed at the same time The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal In addition, the schedule does not have activities that can be overlapped
What should the project manager do?
A project management office (PMO) has been trying to implement an adaptive approach for the project management framework. The project manager has been asked to use adaptive tools in the next project. Awareness of adaptive tools is very low in the company, and many stakeholders are concerned about moving to a hybrid approach.
What should the project manager do?
A construction services company has influence within the local community with the potential to derail a project site establishment. Their build was unsuccessful but they continue to communicate with the hope that their influence will persuade the project manager to reconsider their offer.
What is the appropriate course of action for the project manager to pursue?
A project manager has been assigned a low-priority project that includes new team members with no previous formal project experience. The project team has requested deadline extensions for the first development increment twice already.
What should the project manager do to support the team?
A project manager is about to start a large-scale project with unclear requirements, a fixed deadline, and a fixed budget. The client is unable to provide a product owner, as they do not have enough capacity and they want to be involved only a few times during the project.
How should the project manager plan and manage the project?
A project manager has been assigned to a project where collaboration with the business is a critical key factor. The project manager is not sure about which approach to use. A senior project manager has been assigned to help the project manager.
What advice should the senior project manager provide?
As a result of updated external regulations a project manager has been asked to upgrade the operation system tor a call center The project manager is beginning to meet with and segment the stakeholders involved
How should the project manager categorize the call center staff? Click on the correct section of the power/interest grid.
A project manager is part of a team that is launching a series of features to comply with a new regulation. The team has only 6 weeks to release the features to the legacy applications. During the standup meeting, a software engineer indicated that the development of an important feature is
on hold until the assigned designer completes a specific task. This delay is a serious road block to meeting the release date.
What should the project manager do?
A company has undertaken a large transformation project using agile practices. The project sponsor has asked the project manager to promote the new values identified in the intended transformation to the project team
What should the project manager do?
A project manager for a digital transformation project has already received the business needs for the project. When gathering requirements, the project manager discovers that not all of the requirements can be delivered with the available resources, but that some of the requirements will be
enough to add business value.
With the project on a fixed budget, what should the project manager do next?
Two companies recently merged. The team charter for a new initiative combines the best practices of both companies. One of the team members consistently ignores one of the rules.
What should the project manager do to address this concern?
A project manager gas been asked by the project manager office (PMO) to select the appropriate project management approach for three upcoming projects. Match the projects on the left with the approach that should be used on the right.
A protect is going through its iterative design stage One of the team members has been performing poorly. This is a critical project for the company and execution is about to start What should the project manager do?
A project manager is working on the delivery of a solution that needs to be deployed to the public quickly. The project team is experienced, the stakeholders are supporting the delivery, and the customer is cooperating.
What strategy should the project manager use to ensure on-time delivery of the solution?
A project learn member is having difficulty delivering assigned tasks for a project that is at risk of being delayed. The main issue is that the team member does not understand a new system that was recently implemented.
What should the project manager do?
A project manager is managing an internal software development project that is on schedule to complete in 1 month. The project should begin seeing value once the system is online,
yet some stakeholders lack an understanding of how it will provide value to the organization.
What should the project manager do next?
A project manager is leading a new project that is in the initiation phase, The project will build a new type of software technology service that has never existed at the organization before and will reenginger the business process for several operations teams. The project manager needs to determine the project management approach to be used, and there are many team
members and stakeholders who have contradictory opinions.
What should the project manager do?
A CEO has requested that the project manager provide a budget estimate for a long-term project that will be executed over the span of 4 years What should the project manager do?
A project team identified a low-cost software product available for purchase that would drastically reduce the scope of development. The development manager has confirmed that this tool would fulfill the business need.
What should the project manager do?
A project manager works in a startup company and is in charge of a key project that has critical and time-sensitive delivery objectives. One of the project team members missed completing an assigned deliverable on time, despite repeated assurances from the team member that it would be completed on time
What should the project manager do next?
A project manager sent the first communication about the project management plan to the team. The next day. two field engineers were asking about their roles and the project schedule.
What should the project manager have done*?
A protect team member is having difficulty delivering assigned tasks for a project that is at risk of being delayed The main issue is that the team member does not understand a new system that was recently implemented
What should the project manager do?
One of the risks identified during project planning activities is related to a component from a preferred vendor. The component utilizes new technology, and there is a possibility of incompatibility with other parts of the system that are being developed.
What should the project manager do?
Clients are complaining about the delay on a product delivery timeline. It is confirmed that the issue is related to the product inventory and availability.
What should the project manager do to engage the stakeholders?
At the end of a third planning meeting, the client and a functional manager requested additional meetings to add more features to the product.
What should the project manager do to start building the product faster?
A project manager for a large software delivery project is in the process of finalizing the project governance, The project manager would like to implement procedures that do not align with several policies required by the organization's project management office (PMO). The project manager
believes that the procedures outlined in the project governance will be necessary for this particular project due to the unique nature of the
technology.
What should the project manager do?
A project manager is leading a project with a predictive approach for a governmental body with strictly defined requirements. In the middle of the project, the sponsor requires a significant new feature to be included. This feature was not in the original plan, nor was it part of the planning process,
What should the project manager do?
A project is delayed. The project manager added extra resources to some activities and approved overtime for several team members.
What technique is the project manager applying?
A customer wants to launch a new product in the market and an agile team is set up to work on this project for 9 months After 1 month the customer feels that it would be better to release the product 2 months earlier than the planned date. The task is now assigned to the most talented resource in the organization to this project tor an early finish.
Which risk management strategy has been adopted in this scenario?
A project manager is working on a software product that will be installed across all levels of the client's organization. The client's executive sponsor insists that only stakeholders at the highest level of the company will be involved in the planning phase.
What should the project manager do?
An agile project team is tasked with a new project After multiple discussions with me customer it appears that there is a lack of clarity on the requirements which resulted in delays in the architecture and design phase
What should the team do next?
A company wants to launch a new product for customers. The project for this new product is in the development phase. Due to an uncertain environment, the project manager has
doubts about the feasibility of the project.
What should the project manager do in this situation?
A project manager has been assigned to an emergency project that must be completed within the next few weeks. The project manager realizes this will have an impact on the local community. As the work is near a school, the project manager has engaged with them to understand their needs
How should the project manager ensure the work continues smoothly?
An IT project manager has been referred to a new, highly rated vendor that provides quality assurance professional services, The project manager plans to engage the quality assurance vendor on a new project, but their rates do not fit into what was budgeted for the project.
What should the project manager do next?
During the execution phase of a large project there is an extremely high number of change requests Because of this the project manager realizes that there is a greater risk for rejection of the deliverables
How should the project manager mitigate this risk without compromising the completion date?
In a standup meeting a team member has been providing the same update for five consecutive days. The task which is on the critical path is now at risk tor delaying the schedule. What should the project manager do?
A bank has decided to initiate a project to transition from serving small businesses and entrepreneurs to mid- and large-scale businesses The country's economy is struggling, and some stakeholders cannot agree on this transformation need
What should the project manager do'?
The project management office (PMO) has recently adopted some agile practices. During an iteration a key stakeholder in the business is concerned with the benefits management plan in the project document repository and mentions that some benefits have not been updated.
What should the project manager do first?
A project team member is providing updates to assigned work and reports a task as complete, As the project progresses, it is observed that the task is not fully complete.
What should the project manager do moving forward?
A few virtual team members are located in a region that generally has good internet connectivity. However, they frequently experience connectivity
issues joining team calls during the day.
What should the project manager do?
A project manager finds an unexpected issue halfway through a customer's protect After analysis the project team determines that the issue will affect the timeline unless more resources are allocated to the project.
What should the project manager do?
A supplier, who was tasked with providing an important component for a project, is unable to deliver the materials due to a large-scale labor problem. What document should the project manager use to update the details and communicate to relevant stakeholders?
A project has issues arising where the data integration team and the data migration team have areas that overlap It is not clear who would be responsible for delivery on these areas What should the project manager do next?
A project manager received the project charter for a new product. The project is expected to have two main deliveries: the hardware part that has detailed specifications already defined, including a sample machine, and the user interface software that has only a basic specification and a
requirement for a user experience design approach.
Which project management approach should the project manager use?
Early prototypes developed in a project show an unacceptably high detect rate. The quality management plan calls for a cause-and-effect analysis to address quality problems as they arise.
What is the protect manager's first step in addressing the problem?
A company is implementing a project with team members who are located in different countries and lime zones Performance assessments show that team performance is low because the team doesn't have a common understanding about task distribution
What should the project manager do?
A software development provider reports an issue that is blocking the other remaining deliverables What should the project manager do?
A high-tech borehole protect was initiated with the goal of providing water for a rural community of 1500 villagers located in an arid region. The project was completed with a cost performance index (CPi) of 1 09 and a schedule performance index (SPl) of 0.93 Six months after its completion it is determined that the villagers could not access water
What caused this situation to occur?
A project manager is working toward a deadline to prepare a client report. The project manager prepared a meeting agenda but not a single meeting has gone according to plan True, meetings always end in arguments and no action items come out of it. The project manager is very frustrated and seeks help from the project sponsor
What should the project manager have created to prevent this situation1?
A company has a transformation project in progress. During a planning session, several stakeholders are in constant disagreement and often use personal arguments to support their position. Team members are getting frustrated with the situation.
What should the project manager have done to avoid this situation?
A project manager needs the team to define the steps and identify the risks of migrating data to a new system.
What type of leadership should the project manager use to accomplish this?
A project manager has been authorized to begin a project and realizes that an effective high-performing team is needed to finish the project successfully What should the project manager do next?
A company has transitioned and is now delivering projects using a hybrid approach
instead of a predictive approach. The distributed project team's knowledge of agile is varied.
The project manager feels this new methodology will impact the timely delivery of the project.
What should the project manager do?
project manager for a defense software application has a culturally and gender-diverse team with a short project time line Considering the project will be stressful what skill should the project manager use to monitor the team's performance?
A key challenge that a project manager is facing is the lack of discipline by various team members and their inability to harness energy to achieve the project objectives. What should the project manager do to overcome this challenge?
A sales learn working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
During the final iteration of the execution phase, the project has a cost performance
index (CP!) of 0.9 and a schedule performance index (SPI) of 1.0.
How should the project manager avoid a budget shortfall?
In experienced project manager has never managed an agile project until now. Due to the uncertainty of the project, the project manager is struggling with the definition of the project scope and is taking a long time trying to define it.
What should the project manager do?
A project manager and project team have brought a project back on track after mapping and removing impediments During the current sprint the team reported that an impediment that previously caused major delays has appeared again. The team tried implementing the same mitigation tasks that worked previously However, the tasks are not having the same result with the impediment
What should the project manager do?
A hybrid project is experiencing several issues with both the agile delivery of the
product as well as the predictive development of a marketing strategy. What should the project manager do to receive feedback from stakeholders located in different time zones?
A key resource is newly assigned to a project. The project manager and the resource
did not get along well in a previous project. This resource is needed to ensure the completion
of a major component for the project.
What should the project manager do?
A new building project is in the middle of its life cycle. The municipality informs the project manager that due to new regulations, the parking lot around the project has to accommodate twice the number of cars than was initially planned.
What should the project manager do next?
A project sponsor asks the project manager to explore a hybrid approach for a new
project. The product manager for this project has already prepared a detailed specification for the product.
What should the project manager do to proceed with the project management plan?
A project is about to close and the project manager is p Set up a meeting to perform a root cause analy reparing a draft of the project closure report. The project sponsor has approached the project manager to stay on longer to ensure the benefits in the charter are tracked as completed However, some of the benefits will not be realized until 1year after project implementation.
What should the project manager do?
During project execution of a new IT solution, the testing of one feature was unsuccessful. The go-live milestone is now impacted due to this delay. Extensive analyses were performed, and there is no way to resolve the defects before the go-live date.
What should the project manager do next?
During the first project meeting with a new project manager, a stakeholder complains about not receiving periodic reports. What should the project manager do first?
A hybrid project team is working on an upgraded version of software for their
product owner. The team is also responsible for supporting the existing product and
customers. For the last three sprints, the team had to stop their project work and focus on
major support items for the product owner. The testers are struggling to cope with the
constant changes to the plan, which has resulted in a number of emotional outbursts.
How should the project manager proceed?
In an ongoing project, stakeholders have been approaching team members for status
reports and changes without consulting the project manager. What should the project
manager do to ensure a successful project?
A project manager is appointed to manage an infrastructure project that spans
across several countries, including different time zones within a subregion. It is likely that most of the project team members will never meet, but they will have to collaborate to ensure deliverables are met.
What should the project manager do to ensure good collaboration between the remote project team members?
A project team with a tight schedule has succeeded in maintaining a schedule performance index (SPI) of the through regular daily standups and overtime, when required After a few months the project manager notices that some of the team members' performance has decreased but mat the overall project team performance is still ahead of schedule by a few days
What should the project manager do first to maintain the project team's performance level?
A new project manager is managing a hybrid project. The project manager wants to be
a servant leader to support the team by removing impediments but is not receiving feedback
from the team about the issues and risks they are facing.
What should the project manager do?
A company made several changes recently, which resulted in a positive change in
the company culture. A project manager was just assigned to report to a new project
supervisor whose leadership style is about getting things done quickly regardless of employee
and operational impacts. Some employees are complaining about this.
What should the project manager do?
At the end of a project, one of the suppliers is facing financial difficulties and is
pushing the project manager to obtain financial, legal, and administrative approval in order to
communicate formal project closure and ensure the transfer of liability. What should the
project manager do next?
A project manager is leading a project in which key performance Indicators (KPls) are measured through earned value management (EVM). Match each measurement on the left with the correct category on the right.
An agile project has a documented list or requirements prioritized in high, medium, and low categories. The project team has expressed that it is difficult to know what to work on next as so many items are listed as high priority.
What should the project manager recommend?
The Scrum team working with the quality department has been shifting away from the Business unit due to unclear product requirements. It is now the third sprint and both teams have been at a standstill for a few days.
What should the project leader do to solve this situation?
A newly appointed product owner is working with a project team that is using agile
for the first time. The product owner is constantly disrupting various team members throughout
the day to discuss progress. This has resulted in the team feeling micromanaged and
frustrated because of the constant disruptions.
How should the project manager proceed?
The sponsor approaches the project manager with new features they want added to
the project. The project is 95% complete, but the sponsor insists that continued support for the
project relies on the addition of the new features.
What should the project manager do?
A project manager is leading a hybrid project. The self-organizing teams are
continually late in delivering their demos, resulting in low morale. The steering committee is
familiar with the reporting and planning associated with a predictive approach and is
concerned about the project because it is unclear if the expected value will be delivered.
What should the project manager do?
A new project manager has been assigned to an environmental project. After
reviewing the project plan, the project manager notices that health and safety requirements have not been properly addressed. This is a serious concern, and the project manager wants to fix this issue immediately.
Why is this situation problematic?
A project manager is asked to implement a hybrid approach that will replace a predictive approach on an upcoming project How should the project manager adjust their responsibilities accordingly?
There is a problem with a project because some features are not in compliance with
regulations. Some stakeholders do not believe compliance is a priority, while others disagree.
What should the project manager do?
A junior project manager is excited to start working on their first project with a telecommunications company, A senior project manager has decided to educate the junior project manager on the challenges of project management and how to achieve success.
Which three artifacts should the senior project manager tell the junior project manager to utilize to ensure project success? (Choose three)
A project manager submits a version of the software that the project team created. During the review meeting, a team member informs the project manager of a recent regulation that requires a dual verification process in the software. However, the product sponsor strongly insists there should be no updates to the software.
What should the project manager do?
A project to implement a new online landing platform has started After the first sprint, the project sponsor requested a change. What should the project manager do next?
A project manager finds out that the required project status reports have not been
filled out by most team members. These status reports are urgently needed to compile a
comprehensive status report for the project sponsor.
What should the project manager do to address this situation?
A project manager is leading a progress review meeting when some stakeholders who are new to the project express concerns about not having access to previously shared deliverables. What should the project manager do?
A project manager acquired information from the market that would reduce the business value being delivered by an ongoing protect Based on that information, the project manager believes the project should be stopped
How should the project manager handle the situation?
A project manager has been hired to help coordinate an ongoing project Historically the biggest problem as reported by the company's CEO is that the change request process has been handled by managers who did not have dear information on the project schedule and budget. This information has been inconsistent and handled by finance, risk. and functional subject matter experts (SMEs)
What should the project manager do to control this situation?
Due to a recent company merger, a project manager from company B has been
assigned to a team that is comprised of team members from company A. At the start of the
project, conflicts arise due to a lack of clarity on processes and the project manager's
relationship with company B.
What should the project manager do to resolve this conflict?
A project manager is leading an automation project. The project team is colocated
and includes people from both the technical and business units. The project manager
discovers that personal differences and work styles are affecting the project negatively.
How should the project manager address this?
A project manager is working on a critical path activity and notices a delay in product delivery due to an anticipated event What should the project manager do first?
A project manager is assigned to a new water treatment plant project that has been
delayed for many years. It is revealed in the project charter that the sponsors of this project
are from three different business units. This is the first time the sponsors have ever
implemented such a project.
What should the project manager do?
When a project manager is trying to determine a leadership style to use on a project what should they consider?
A project manager is assigned to an automotive product development project in me middle of the pilot phase. According to the test lab. a durability test was completed with good results 6 weeks ago but there were no reports left behind by the test engineer who left the organization the previous month.
What should the previous project manager have done to prevent this issue?
A project manager is assigned to deliver an innovative solution that is part of a
brand new offering. The project manager reviews the request for proposal (RFP) and realizes that key terms are restricted to technical resource assignments. There is also a gap in addressing compliance.
How should the project manager bridge the gap and ensure the project delivers the expected
business value?
A project team that is very experienced in enterprise resource planning (ERP)
systems implementation is currently planning the delivery of a new ERP project. There is a
requirement to reuse the client's security subsystem developed by a third party. The client
states that integration with the security subsystem must be done by the client's team. The
project manager does not want to have such an external dependency.
What should the project manager do first?
A project manager is assigned to a new project and is allocated with virtual team
members. Later, two more members from a recently acquired company join as additional
resources to the project team.
In order to ensure that there are no potential misunderstandings, what should the project
manager do?
On a recently completed prefect a project manager noticed that some of the subcontractors approached the client directly with questions. These subcontractors had a previous direct reporting relationship with the client. The project manager is now in the initial stage of a new project with the same subcontractors and client.
How should the project manager set up communications?
An issue reoccurs six months after a project's go-live date despite being resolved
during the project life cycle. What should the project manager have done in the previous
phase to avoid this issue?
A project manager has been assigned to a project that is in progress. The project
manager is looking for information regarding why the project is being completed.
What should the project manager do first?
us graph describes the current performance of a protect in relation to cost and schedule. What should the project manager do to bring the project back on track?
A project manager is leading a software development project. Recently, team members have complained that during the last few dally standup meetings, a key stakeholder frequently interrupts, requests explanations, and proposes unplanned changes. This issue is frustrating the project team and slowing down me work.
What should the project manager do?
A project, which has its execution phase planned m an iterative way has the following metrics for the first three iterations
One of the requirements for the project states that m order to get payment authorized fcx the project neither the SPI nor the CPl can be less than 0 95 What should the project manager do in iteration 4 to ensure the project is in compliance with the requirement?
During the executing phase, a project manager is reviewing the issue log and finds
there are outstanding high-priority issues that are still open. Most of the open issues require
effort from external domain experts who are not on the project team.
What should the project manager do?
During the execution of a construction project, the project sponsor asks to make
changes to the floor plan by adding a minimal storage room. The sponsor insists on making
this last-minute change, but they would like to avoid delays to the project.
Which document should the project manager refer to first?
Toward the end of a protect the project manager did not receive approval from a key stakeholder because the necessary deliverables were not functioning as expected. What should the project manager do next?
A project manager is instructed by the project sponsor to draft the project charter. The project sponsor asks the project manager to involve a particular stakeholder m order to provide necessary resources However, the stakeholder is refusing to get involved because the stakeholder thinks mat there is no benefit m using the project deliverable
What should the project manager do to resolve this?
A project team member has lost enthusiasm and is experiencing low morale for a
project they were once excited about. What should the project manager do?
A project manager Is working on the initial phases of a highly technical project that employs the "first of its kind" technology. Many of the key project stakeholders are unaware of the project objectives and their participation levels are poor. At every meeting, there are a lot of objections and queries raised that are taking the discussions to a different level, and a great deal of time is wasted
What should the project manager do?
A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided
details to the customer 2 weeks ago and set up a weekly conference call to effectively
communicate with them, but the customer has not been participating in the calls.
How should the project manager handle this situation?
A developer who has almost completed a required product feature for a prototype
leaves the company in the middle of an iteration. What should the project manager do?
A system migration project is in its closing stage. The project manager is being pressured to close the project The project manager communicated to all stakeholders; however, the last department to migrate indicated that they have not received the notification
What should the project manager do?
During the forming phase of a project team a project manager implements several team-building initiatives and decides it would be fun to have improvisations theater activities. After the sessions the project manager received feedback from some key team members who felt that although the activity was fun it was not appropriate for the purpose of team building.
What should the project manager have done to avoid this negative feedback'?
During the early phases of a project, mitigation actions were not executed in a
timely manner; therefore, the project schedule was impacted. Several project stakeholders are
now frustrated with the delays.
What should the project manager have done to manage the issue?
A project manager notices that the response action for an identified issue is insufficient for solving the problem What should the project manager do next?
A project has been running successfully for 2 months. At a regular project meeting,
the team raises several potential obstacles to future progress. The obstacles include vendor
delivery performance, technical performance of a subsystem, and conflict with another division of the organization.
What should the project manager do next?
A globally distributed project team is running behind schedule due to the lack ol team commitment and low morale. In order to bring the schedule back on track, what should the project manager do first?
A project manager receives a serious complaint from a functional manager about a
team member. What should the project manager do?
A project manager assigned to an engineering construction project is receiving questions from the site engineers. Several questions are related to carrying out activities to meet timelines that compromise the work crew's safety. When reviewing these questions, the project manager realizes that the engineers do not (eel empowered to make decisions.
How should the project manager address this?
A customer interacts directly with a Scrum team and continually requests changes in
priorities. This causes confusion among the team members and they complain to the project
manager.
What should the project manager do?
During the setup of an agile project, the product owner expressed clear interest in having features released during product development over having the product completed in one year. What should the project manager do?
A project manager is leading an electrical project that spans five towns. The project
manager is informed by the team that one of the towns is not allowing the team to work there even though the town was included in stakeholder engagements before the start of the project.
What should the project manager do?
A project manager has experience working with a specific provider that has been
requested for an upcoming project. This provider often fails to meet deliverable dates; however, it is the only company with the specific experience required for the project.
What should the project manager do during the planning phase?
During a documentation audit of an international company it was identified that the last version of the protect schedule was from one month ago even though the project manager kr. it was recently updated How should the project manager have handled documentation for the project?
The project manager realizes that the product owner has a lot of potential but is lacking communication skills. How should the project manager help the product owner to develop these skills while executing the project?
A supplier is hired to provide information security services for a project. The supplier has decided not to provide this service any longer since they have not been paid on time. Their services are critical and this decision will affect the outcome of the project.
What should the project manager do to address this issue?
A project has recently Kicked off. The project manager observes that thete are different expectations among the project team members. These growing misunderstandings are affecting team productivity.
Which document should the project managefve?
A project manager submits several requests to purchase required hardware and
knows from previous experience that this kind of procurement usually results in disputes
between the company and its suppliers. How can the project manager mitigate this risk in the
request for proposal (RFP) with suppliers?
A sponsor and project manager found out that a vendor in a different time zone has delayed the delivery of its products and needs close supervision until the project gets back on track. The only option is to relocate three key members of the project team to spend 6 months abroad
What should the project manager do next?
During a team meeting the project manager asks the team to complete a personality assessment to help everyone understand themselves and one another better. The project manager analyzes the results and realizes that more than one-half of team members are introverts
What should the project manager do?
An agile team was hired to work on a public service project. The team received a
list of vague ideas about the business and now needs to understand, develop, and prioritize a
list of functionalities.
Who will be responsible for this task?
During the project planning phase, a project manager called a meeting to discuss the
product backlog with multiple stakeholders who represent the end users in various capacities.
Only one executive manager attended the meeting.
What should the project manager do?
One team member Is complaining about an agreement made during the last meeting. That team member was present at the meeting ana participated in the decisions registered in the meeting minutes.
What should the project manager do next?
A project manager is working on a large project in another country and realizes that
only a few people from the project team are working on all of the releases. What should the
project manager do to prevent this in the future?
A project manager is working on a cost-reimbursable contract from the client's side. During project execution the project manager notices a major deliverable is missing. The project manager raises this with the seller but the seller advises the project manager that the subject deliverable is not part of the contract. The project manager remembers negotiating and agreeing to this deliverable during the tender process but cannot find it in the contract
What should the project manager do?
Two team members are arguing about which technology they should use when implementing iteration tasks. The predictive approach was broken into several legations that need to be completed on time so as not to jeopardize the projects timely completion.
What should the project manager do to resolve this issue and help the team move on to the next iteration?
A key import supply has suffered a delay of 6 months. The delay affects a functionality that is needed to complete the project on time. The project manager learns from the project te«... that another team is working on a product that could work as a solution, but it is still a prototype
What should the project manager do to accelerate this solution?
During a project gate review meeting, it is identified that one of the project
deliverables will require corrective actions to meet the project quality requirements. What
should the project manager do first?
An organization is producing a product using a hybrid approach with several phases. Some of the phases are planned to be executed in predictive and some in agile. During the agile phase, the project manager notices that the team members sometimes unknowingly work on the same task.
What should the project manager do?
During project execution a project team member resigned and a new junior member joined the team To smooth the transition the project manager assigned a senior project team member to transfer knowledge and support the junior team member The project manager subsequently received feedback from the senior team member saying that the junior member submitted a poor-quality deliverable and should be removed from the team However the project manager checked that deliverable and found it met quality requirements
Which technique should the project manager use to resolve this issue?
A project manager recognizes that a key stakeholder is not engaged in the project and does not seem interested in the project status. The project manager is concerned that the project may go off track if the stakeholder expectations are not met
How should the project manager approach the stakeholder?
A project has been running for 2 months and now requires approval for a supplier to
begin some execution tasks. The project team has evaluated several suppliers and selected
their top two preferred suppliers. The project sponsor requested that another supplier who has
lower costs be added to the list. However, the project manager is aware that this supplier
does not always fulfill the project requirements.
What should the project manager do?
An oil and gas project started without having acquired full funding for the project. The remaining funds were to be acquired during project
execution. The acquisition of the remaining funds was delayed several months, resulting in a suspension of work by all contractors.
What should the project manager have done to prevent this from happening?
A project manager is part of a global project team and is in charge of managing the scope defined by their country. There is a clear division regarding which pieces of the
scope should be treated by global and local teams. During the last sprints, the project manager has been receiving requests that the global team should handle.
What should the project manager do in this situation?
In a financial company, a strategic project has been planned to use a predictive approach. During project planning, the product leader requests
that milestones be submitted for review. There is a defined scope and an established deadline to conclude the project.
What should the project manager do first to meet the product leader's expectations?
A team has developed and tested new software to control airplanes during flights. There are several regulatory requirements that must be met. What should the project manager do to meet these requirements?
A distributed project team has communication issues because of their collaboration tools. The team feels that efficiency could be improved by changing the collaboration platform.
What should the project manager do?
At a project meeting, a business analyst requires input from a marketing consultant to continue working on a task. The business analyst has tried
to contact the consultant but has been told that the consultant does not have the time to discuss the project.
What should the project manager do to move the project forward?
In the daily check-in meeting, a team member informs the project team that the licenses for one of the components that will be used will expire in
a couple of months. The licensing cost is significant.
What should the project manager do next?
A project manager who recently joined the company has been assigned to manage a software project for a major recurring customer. What should the project manager do to
enhance the budget estimations for the project?
A human resource (HR) acquisition process for a large project has recently changed. One major process change includes the approval of the financial manager and the recruitment manager. This change to the process implies longer processing. The project urgently needs new resources.
What should the project manager do?
A customer reviewed the plan for a project with high uncertainty. The customer expressed concerned about the work requiring SO many iterations with a risk of not reaching the mandatory delivery date.
Which approach should the project manager use in this situation?
A new file vault system vendor is being considered by a protect sponsor who has supported several projects over the previous year What should the project manager review to assist the sponsor on the decision?
A vendor has manufactured a complex product. During a factory acceptance test, several deficiencies were identified. Product delivery is on the critical path, and any delay would impact project completion.
What should the project manager do?
The team lead on a project has left the organization and management wants to promote engineer A to this position. The project manager is confident that selecting engineer A will add problems to the project and believes that engineer B would better fit this role. The project manager discussed all of the arguments with management but their decision remains unchanged.
What should the project manager do?
A project that is using an incremental approach has colocated team members and is using a kanban board to visualize the work in progress
(WIP). A key external stakeholder requests that all project activities be placed on hold until a status report is distributed.
What should the project manager have done to avoid this situation?
A project is on its second iteration out of six. The team realizes that a key deliverable will depend on the acquisition of a new device.
What should the project manager do?
A project manager is assigned to work on a complex and innovative project. The technology being used and developed is new and complicated, and most of the stakeholders are unfamiliar with it.
Which approach should the project manager use as a servant leader?
During the execution stage, the project manager discovered that one team member is not able to complete their work on time and is running later than expected. This delay may potentially impact a project milestone.
What should the project manager do first?
A project manager is working on an enterprise resource planning (ERP) initiative that contains stakeholders spanning numerous business lines. The project manager begins
to identify, evaluate, and categorize the stakeholder relationships to the program.
What is the purpose of this process?
After conducting a performance assessment, the project manager identified that some gaps still exist. What should the project manager ensure?
An organization is transitioning to agile delivery, and a new team has been assembled. A project is not going well because the variation of the team velocity is very high and every sprint delivers less than committed. A new project lead with a strong technical background has been assigned to the project.
What should the project lead do?
A project manager is part of an organization that is assessing the use of agile delivery approaches. A new project management office (PMO) manager who had a bad experience with a Scrum approach recommended that the project board replace Scrum with a predictive approach.
What should the project manager do?
An organization embarking on a significant transformation initiated a project to improve and document business processes. One of the objectives of the project is to implement agile project delivery.
What is the main reason for adopting agile?
A company just started managing a project using an agile approach Due to this change, the general manager is worried about the scope definition process for upcoming projects What should the project manager do to ensure the project scope is completely defined?
A project team consisting of various professionals of different nationalities is struggling to achieve their project deliverables. What should the
project manager do?
An urgent meeting has been established with the project team to discuss the cause of some quality issues that are preventing delivery to the client. The product owner recommends a root cause analysis (RCA).
What should the project lead do?
In the middle of an iteration, an agile team working on the development of a new product was notified that an important team member will leave the project for a few weeks due to some urgent personal issues. What should the project manager do regarding the activities that were the responsibility of this team member?
A team has individual daily start times for each team member. Sometimes the overlap between team member working hours is short. During those
times, the interactions and work as a team are reduced and ineffective.
What should the project manager do?
A project manager is leading a global project with resources spread out in different locations. The stakeholders have different interpretations of the
requirements. The project manager is concerned about scope creep.
Which action should the project manager take to control the scope?
A project has met the agreed-upon product requirements and is closing. There is time remaining in the schedule and excess budget. The
resources are not yet scheduled to move to other projects. Several product champions want to continue adding functionality to the product.
What should the project manager do?
A project has completed design activities ahead of schedule. Suddenly, the project manager is informed by a vendor that a deliverable may not meet the agreed delivery time frame due to a resource shortage. The internal team asked if they should continue to deliver as per the schedule.
What should the project manager do?
A project manager decided to use a highly adaptive approach to manage a large-scale project. In this project, there are many iterative tasks that utilize highly specialized experts. The project manager would like to create practical plans with high levels of buy-in from the team members.
What should the project manager do next?
During the execution phase of a project, a new department has been created in the company. The manager of this department has requested to
be involved in the regular project communications and reporting cycles.
What should the project manager do?
A project manager is preparing to start a new project in which the team members are distributed geographically across different countries. The project manager is using the communications management plan to engage the team members and find a communication method that suits everyone.
How should the project manager continually evaluate the effectiveness of the virtual team's engagement?
A large global organization developed a new medical implant that requires compliance with local government regulations. The approval process for one country is lengthy and will impact the intended launch date.
What should the project manager do?
An agile team is brainstorming and prioritizing all of the risks according to severity. What should the team do about the identified risks?
An updated schedule for work delivered by a subcontractor is a condition for a milestone payment. The subcontractor completed the work but does not have a schedule, claiming that work was already agreed upon with the client.
What should the project manager do?
An organization is using a hybrid delivery approach for a business project. The product owner, the person who was also managing the project, was promoted to a more senior role. A new project lead has joined the project.
Which artifact should the project lead use to ensure that the project benefits have been identified?
A project manager works in a matrix organization and is managing an internal software development project that is intended to reduce conflicts in the company's internal tracking system. During development, the project manager is informed that the software has to account for an unexpected change to government accounting requirements. The development team was able to make the change with no additional cost; however, the project manager notices that the testing costs are beginning
to exceed the testing budget.
What should the project manager do?
An organization that embraced agile a couple of years ago is looking for a more efficient way to ensure that the increments produced in each sprint meet the end users’ quality requirements. What should the project lead recommend?
A project manager is assigned to a major construction project. The project is critical to the city's population, and especially to the local government
official who committed to delivering the project on time as an election promise. A new project sponsor has been assigned and wants to include
aspects that the previous project sponsor did not support.
What should the project manager do next?
A healthcare company is in the process of deploying an innovative healthcare solution globally. The project team has completed a limited release.
The stakeholders have raised concerns about global healthcare guidelines and risks.
What should the project manager do next?
There is frequent conflict between two project team members working on a project. This has caused a negative impact on the project.
How should the project manager handle this situation?
A team working on a close deployment waits to receive critical information from the customer. The customer keeps postponing sending the information which is delaying the
deployment.
What should the project manager have done to prevent the delay?
During the release of an important product, a vice president for a different product line brought a valid concern to the project team, which had to be completed before the release. The vice president has not participated in other product discussions until now. This additional work resulted in a delay of the product release.
How should the project manager have handled this situation earlier in the project?
A project manager works for an organization that intends to begin using agile delivery, but there is a lack of support from some business units. The project manager needs to address the lack of trust in agile.
What should the project manager recommend?
During a project, the project manager finds an opportunity to reduce the project cost by completing a deliverable ahead of schedule with a minimal
impact on project resources. However, the client has only been focused on the next milestone.
How should the project manager approach this situation?
A project manager works in a hierarchical organization. The project team members are used to being told what to do, and the performance reviews include the percentage of
completion of the allocated tasks. After a conversation with the sponsor, the project manager realizes that they need to reassign a couple of tasks to meet the next
milestone. This change can be perceived as poor performance by the current assignees.
What should the project manager do?
After a recent status review meeting, the project manager becomes aware that an influential stakeholder is unclear about the purpose and benefits of the project Consequently, the stakeholder has questioned the viability of continuing the project What should the project manager do next to address the situation?
A project team is working on an agile software development project. The project manager is concerned that the virtual team may not be as effective as a colocated team at headquarters.
Which two actions should the project manager leverage to ensure the team is meeting performance expectations?
(Choose two)
A project manager has been transferred to another country to work on a key project. The project manager successfully completed the planning phase and has started the execution phase, reporting good progress. During the last meeting with the project sponsor, the project manager was told that some stakeholders have complained that the project manager's emails are very harsh.
What should the project manager do to solve this situation?
A company is interested in reducing production costs in one of its production lines. When the project charter was about to be approved, one of the key stakeholders questioned the project's value and caused a delay in the approval.
What should the project manager have done to avoid this setback?
A project is comprised of team members who are not engaged and committed to project success. What should the project manager do to address this situation?
A team is delivering features to a customer at every iteration. After completing each iteration, the customer is invited for a review. However, the customer is frequently not
available and the review is often delayed, which results in increased rework for the team.
What should the project manager do?
A global program is being kicked off, and various distributed teams are involved in delivering the initiative. Besides planning and executing the scope for the initiative, team
interactions must be considered.
How should the project teams interact in their meetings?
A project is ready to start, and resources are allocated. The development manager then informs the project manager that a critical resource is no
longer available due to a family emergency. The development manager indicates that all other developers have been assigned to other projects,
and there is no capacity for any developer to take on additional work.
What should the project manager do next to fulfill this resource need?
A member of a testing team in an agile project works well with the project team. However, in the previous two iterations, this team member's performance was poor, and the team had difficulty meeting the iteration goals.
How should the project manager handle this situation?
A company that uses a predictive approach and operates in a highly regulated market is losing profitability because its product life cycle is taking longer than those of its
competitors. A new project manager has been hired to change this scenario.
What approach should the project manager propose?
A project requires the procurement of a large amount of equipment that needs to be on-site before any other activity can begin. The procurement department has a lengthy approval process.
What should the project manager do?
A project manager assigned to an education project needs to train a workforce in application development. The customer is responsible for
providing the training center, and the deadline to start the first training is in 2 weeks. The customer calls to say that the center will not be available
in 2 weeks due to some unforeseen problems.
What should the project manager do next?
A facility extension project is in the execution stage. There is a project activity to connect the power of all new equipment to an existing facility,
Point A, which requires a significant cable length. The construction team found that the power could be connected to Point B and save money.
What should the project manager do next?
A project manager is using an agile approach. During the sprint planning meeting, the product owner flagged a backlog item as high business value and easy to implement. However, the other team members identified a high dependency between this item and another item that is flagged as low business value and high complexity.
What should the project manager do to support the backlog prioritization?
A project manager is leading a strategic and competitive advantage project for a healthcare organization that is in its testing phase. The team has
been working on this project for 6 months, and the morale of the team is low due to the schedule.
What can the project manager do to motivate the team?
A project team has finished its first iteration out of six. The iteration's delivery performance (velocity) was 50%.
During the iteration retrospective, the team realizes that the complexity of the work was underestimated.
What should the project manager do?
An agile team has completed five sprints. The final product is expected to be delivered in another three sprints. The project manager receives a call from the technical resource manager that one of the developers must take leave for the next 4 weeks, with no temporary replacement available. This is going to significantly impact the deliverable.
What should the project manager do?
When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined. What should the project manager do?
A stakeholder informs the project manager about a few compliance-related gaps and issues. The stakeholder then presents several suggestions to the project manager to address the issues.
What should the project manager do?
A consultancy firm is finally selected and contracted for a project following an extensive and competitive procurement process. A few months into project execution, the client asks the project manager why the consultant is contracted for only 18 months instead of the full 32-month-long project. The project manager will need to carry out an unplanned second bidding process to ensure services are in place until the end of the project.
What should the project manager have done to prevent this?
A startup company has just appointed a CEO that has no prior project experience. The CEO wants to execute projects with their own resources
and has appointed a project manager.
What should the project manager recommend that the CEO do first?
Travel restrictions are suddenly imposed during a project's execution. The team members reside in different geographic locations.
What should the project manager do next to address this issue?
A large multi-national company works on a project in an emerging-economy country. All business matters are conducted in local currency. During the course of the project,
the budget becomes the primary concern due to currency instability in the country.
What should the project manager do next?
After sending an on-site meeting invitation to seven people for the kick-off meeting of a project, a key stakeholder declines because they will be at another location for the rest of the month.
What should the project manager do?
A project manager is performing the scrum master role for a project team of developers. At the daily standup, a couple of developers complain about the noise from a neighboring team, the performance of their laptops, and the difficulty in booking meeting rooms.
What should the project manager do?
In the middle of a software development project, the lead design programmer accepted an offer from a competitor. The project manager needs to find a replacement to meet an upcoming milestone.
What should the project manager do?
The project sponsor reports that a key stakeholder is complaining about performance differences in the metrics reported by the project manager,
which gives the impression that the project is out of control. The project manager has been providing the project's status according to the agreedupon communications management plan. This key stakeholder, however, seldom attends the status report meetings.
What should the project manager do first to address this situation?
A construction company is executing a building contract that includes firm milestones for replacing certain components of the building. During execution, the client complains that the new components do not meet the requirements.
What should the project manager have done to prevent this from happening?
A project manager just completed a successful deployment and is preparing to transition the project to an operational state before starting closeout actions. What should the project manager do to ensure that the project is ready to move to an operational state?
A company is launching a new product that has to be ready before the summer season begins. After the discovery process, the team realizes that the requirements are very uncertain.
What should the project manager do?
A building management system (BMS) project is in its commissioning phase and handover to the operations team will commence soon. However, the project manager noted
that both the project and operation teams are not able to properly operate the BMS. As a result, there is an increased risk of the project schedule being delayed.
What should the project manager have done to avoid this situation?
A client wants to create an innovative software for the travel industry using an agile approach. A project manager from the company was assigned
to work on the details and estimates as requested by the client.
What should the project manager do before sending the information to the client?
A project team is implementing an enterprise notification tool with a vendor. The project manager noticed that this vendor's developer has been reporting the same status for
several weeks in a row. A few days later, the vendor communicates that the deliverable will not be completed on time due to resource constraints within their company.
What should the project manager do next?
An organization is initiating a project that will be using new technology. The complexity of the project requires excellent technical skills. After reviewing the proposed project management plan, the project sponsor asks for options to reduce the labor cost without introducing risk to the project delivery.
What should the project manager do first?
A project manager is managing a project in the execution phase, which was agreed upon with the sponsor. However, the sponsor is constantly micromanaging and requesting iterations that are affecting the team's effectiveness. The sponsor indicates that as long as the project scope is not affected, these iterations are needed to simplify the project.
How should the project manager handle the situation?
A company recently adopted agile to develop innovation projects. The project manager is experiencing problems with some team members who consider some agile ceremonies to be unnecessary.
What should the project manager have done before the beginning of the project?
In an agile project, the team decided to have a rotating group of facilitators for the daily scrum. Overall, most of the facilitators have grown and done well in this role; however, a few of them tend to run inefficient daily scrums.
What should the project manager do next?
A project manager is leading a cross-departmental project that involves many stakeholders. During the project, the project manager observes that the stakeholders are diverse and have different expectations about how the project should be handled. This leads to frequent confusion and misunderstandings among the stakeholders.
What should the project manager do to integrate the diverse stakeholder groups?
An important email from a project sponsor states that a backlog item should be immediately prioritized. What should the project manager
do with many tasks still open on the Kanban board?
A project is behind schedule and over budget, resulting in a problem for the next deliverable. The project manager informs the stakeholders, who are very concerned about the project. What should the project manager do to alleviate the stakeholders' concerns?
A project is delayed due to multiple problems discovered during the quality review. Every time the team addresses one problem, additional problems are encountered. This is
frustrating for both the project team and the project sponsor, who are driven to meet the dates and results expected by the organization.
What should the project manager do?
A major project is unable to access the US$12 million funding allocated for the project. This prevents the start of the procurement process and is already leading to costly delays.
What should the project manager do?
The project manager of a large construction project discovers that the blueprints received from the client appear incomplete. What should the project manager do first?
A project manager for a building construction project is planning to go on vacation
midway through the project execution phase. What should the project manager do first to
ensure the team is empowered and deadlines are met?
A team is working on a project using a hybrid approach, and they are facing a lot of obstacles and blockers from some stakeholders. What should the project manager do to improve project performance?
A project learn member identified a defect in the initial solution design for a project The stakeholders are not sure whether to deploy the system or not. What should the project manager do?
A self-organizing team was delivering as committed. The team accepted a development task with new technology and the iterations started to have reduced velocity. What management decision is suited for this situation?
In an attempt to streamline project communications, a project manager established a shared portal for all stakeholders to get project information. The sponsor complained about this system and says that it is ineffective.
What should the project manager have done to prevent this situation from occurring?
The project manager of a hybrid project learns that a stakeholder has approached a team member directly to request a change This change will impact the project m a significant way The project manager should ten the stakeholder that the correct procedure tor new requirements is to provide a request directly to whom?
A product owner has provided the team with a prioritized backlog for the initial
launch of a new product. After analysis, the team concludes that some work is missing to
support the initial launch and provides this information to the product owner. The product
owner acknowledges the missing work and adds it to the bottom of the backlog. The team is
not happy with the prioritization that the missing work received.
What should the project manager do in this situation?
An agile team is working on a project that will be launched in six countries. Each country has specific requirements in addition to the base offering. The estimates indicate it will take six months to develop the base offering and an additional month to finalize each country’s unique requirements. The expected revenue for the product is the same for each country.
Which release strategy should the project manager recommend?
The project manager of an agile project has been asked to reduce the budget by 30%. Since this is a small project team, the budget is primarily allocated to resources.
What strategy should the project manager use in order to keep delivering value in a restricted environment?
A company that is introducing a new product into the market by the end of the year requires a storage and distribution facility to be built. During the monthly stakeholder meeting, it is discovered that the location for implementation is a government-owned area
What should the project manager do first?
For an agile pilot project, the sponsor arranged an early product demonstration for the customer. During the meeting, the customer realizes that a new feature will significantly improve the product
After collecting the new requirements, what should the project manager do?
A project manager is assigned to a hybrid project involving multiple sectors. The sectors collaborated in the joint venture delivery facility.
The chief executive officer (CEQ) from each participating sector is a sponsor of the project. Each sector nominated project representatives, who in turn appointed a product owner who was the most experienced in delivering such projects.
Match the stakeholders on the left with the appropriate frequency for updates.
In a global project, the project manager has to plan and manage communication between the team members and stakeholders in order to ensure the project will remain on track and achieve its goals.
What should the project manager do?
The project manager has initiated the project and the team's roles and responsibilities have been assigned. In preparation for the development of the project management plan, the project manager reviews lessons learned from previous projects and discovers that the same team has been missing delivery dates.
What should the project manager do to ensure timely delivery?
A project is successfully delivering its product outcomes, and the customer satisfaction rating is high. However, during an internal audit, it is discovered that certain essential process documents and approvals are missing, and the project is evaluated as being noncompliant.
What should the project manager do next?
At the closing phase of the project the project manager sends the completion reports to the client as a formal written document, indicating that the contract has been completed The client refuses to approve the document since the defect rate is 0.1%. The project manager insists that it is an acceptable rate as the standard defect rate of the industry is 0.15%.
What should have been done to avoid this situation?
A new project manager has been assigned to a project that is in danger of failing The stakeholders do not know the project status nor do they know what benefits will be delivered by the project.
How can the project manager convey these benefits to the stakeholders?
A new agile project manager is trying to determine how the team is performing against the schedule for a release. Which tool will provide a deeper look into the team's progress?
While developing a new product, a key stakeholder expresses concern about
insufficient information on product feature requirements. The product team disagrees and
mentions that detailed requirements have been provided.
What should the project manager do to handle this situation?
During a meeting for product review, a key stakeholder announces that because they are receiving adequate information about the project they will not attend any further meetings. What should the project manager do?
A software system is being built for a company. Once the system is in production, the team would like to collect usage data to evaluate the delivered value.
Which evaluation practice should the project lead use to obtain accurate usage data?
An organization has recently decided to switch from a predictive to an agile delivery approach. The one ongoing project will still be led by a project manager. The agile teams for that project have not produced any documentation.
What should the project manager of the ongoing project do?
A project manager has received a new request to integrate more features to a product. The team is fully allocated, and there is no budget to acquire new resources.
What strategy should the project manager implement to deal with this situation?
A product owner has an idea for a new product but is struggling to define the
features because they are not certain of the perceived business value for each feature. What should the project manager have the delivery team do to address this issue?
During a project review meeting, several project team members expressed that they did not have an understanding of the benefits of certain features for the project What should the project manager do next?
A new agile team is having trouble completing tasks. There are many disputes occurring in the team. What should the agile leader do in this situation?
A project manager is hired by a global company. The project manager is an agile specialist and is tasked with supporting the project team to reduce rework and dissatisfaction.
How should the project manager address these objectives?
A project manager was recently appointed to an agile project. The project will have a lot of visibility and impact for the company, so the project management office (PMO) manager wants to ensure that the project manager manages the risks correctly.
What should the project manager do?
A project manager has joined a company m an unfamiliar industry and has been given a strategically important project Being new, and not fully understanding the interdependences of the various departmental work items, the project manager is unsure of how to plan the project
How should the project manager proceed?
A key team member shared confidential information about another team member with management, a practice that is against ethical standards. During a team meeting, some of the team members requested that the key team member be removed from the team.
What should the project manager do next?
Due to a recent budget reduction, two team members were released from an agile
team. The customer is still expecting early results for the project.
Which two actions should the project manager take to align customer expectations? (Choose
two)
According to the project contract the delivery date is approaching However one important material is still not on site The construction work will have to stop and wait for this special material, delaying the project.
What should the project manager do?
A project manager is managing two agile teams and reviewing their metrics to find out which team is performing better. Which approach should be taken?
A project manager notices that the team lacks a subject matter expert (SME) in a specific area. This expertise will be required for many future projects.
What should the project manager do?
A company has hired a vendor to deliver a scope of work and assigned a project
manager to oversee the project. The vendor advised that they completed the scope
successfully and is asking for approval.
What should the project manager do in response to this request?
An agile project has just started, and the backlog is being prioritized. The
customer wants to prioritize business value over identified risks.
How should the customer’s request be managed?
A contractor has been making small changes to the engineering specifications without submitting change requests. The contractor and the technical team did not discuss the changes with the project manager, and the modifications do not affect the budget and quality of the deliverable.
What should the project manager do?
A project manager is managing the scope of the project and creating a work breakdown structure (WBS) with the team members. How should the project manager organize the WBS?
In a project management team meeting, one of the team members always argues with the project manager about the objective, timeline, and deliverable of any assigned task.
What should the project manager do to manage this conflict?
A project manager has been assigned to complete a worksite project that was started by a different project manager. The project is now in the execution stage. Upon careful review, the project manager realizes that the local community was not included in the stakeholder register, which has resulted in extreme opposition from the community.
How should the project manager handle this issue?
During a regular review, the project manager of an agile project realizes that a key stakeholder is missing critical information about some features being developed. In order to improve communications and reduce the risk of deploying the wrong features, what should the project manager do?
The project manager has recently received funding approval for a training program
for the entire project team but has not yet defined the most effective training course. One
team member submitted a request for specialized training that is required for the project.
How should the project manager handle this request?
local company is developing a new product and. for the first time, using a remote
team for the programming tasks of features. The design for the product comes from the local team. During the third sprint review, the product owner has concerns about the project's
outcomes. The remote development team is complaining that they do not clearly understand the requirements conveyed in the daily standup meetings.
How should the project manager address this situation?
An agile project is starting its seventh out of eight iterations In a planning meeting, the team realizes that an unidentified risk became an issue and the contingency reserve has to be used.
What should the project manager do?
A subcontracting company is presenting its feature release A key stakeholder is asking to add a new feature to the product How should the project manager deal with the new requirement?
The vendor for a new IT data center project failed to follow the required cabling standards as stated in the requirements specification. The infrastructure manager and vendor were involved in an argument about the issue.
What should the project manager do to resolve and prevent additional arguments?
A project manager has been assigned to a long-term project. The project manager came across a government debate over a new law that may affect the project.
What are the first two actions the project manager should perform? (Choose two)
An agile project is starting and the assigned team is new to agile During the first daily meetings, the project manager observes that the team is having problems meeting goals What should the project manager do?
One of the service providers on a complex project has been facing resource
availability problems over the last six months. However, the service provider has assured the
project manager that the deliverables will be on time.
How should the project manager address this situation?
A project manager is managing multiple teams. One team member complains to the project manager about the favoritism shown by a team lead to another team member and cites multiple instances.
Risk Response Strategies Analyze if someone else could contribute Record the observations and move ahead Check for options to exclude the stakeholder
What should the project manager do to resolve the team member's concerns?
A new team member on a self-organizing team is finding it difficult to deliver due to the new technology being used in the project. What should the project manager do in this situation?
The project sponsor requested technical specifications for a project-related component. The project sponsor does not have the authorization to see the specifications, but insists on seeing them.
What should the project manager do first in this situation?
An organization uses a hybrid approach to project management. A project manager has been assigned to an external project, project A, where two of the three modules in the project require machine learning skills. The only machine learning expert in the project manager's organization is engaged in an internal project, project B, that is about to end.
What should the project manager do?
A project manager is responsible for providing a budget estimate for a long-term project that will be executed over several years. Which essential task should the project manager implement at this phase?
In a weak matrix environment, two key team members are falling behind with their tasks, which will affect the success of the project.
Further investigation by the project manager reveals that they have unresolved issues with each other. The project manager asks them to find a way to resolve the issues, but this is unsuccessful. The project manager then holds a meeting with them to work outa permanent solution to the issues, but this is also unsuccessful.
What should the project manager do next?
An organization in a regulated industry has decided to switch from a predictive to
an agile delivery approach. It has been decided that the ongoing projects will adopt Scrum,
and the project manager is still accountable for the project outcomes. During the fourth sprint
demo, the customer notices that a feature is not compliant with the regulations.
What should the project manager do?
During project execution, a project manager discovers that the budget at completion has shifted significantly and is higher than expected.
What should the project manager do?
A project manager is assigned to a new project. The project management office
(PMO) and the project manager agree that this is the right opportunity to include daily
standup meetings. The project team has never used such tools, and a few members are
challenging the decision.
What should the project manager do in this situation?
During a project planning meeting, the customer is not sure how to build a brand new product and is worried about extra costs and work.
The customer is asking the project manager for guidance.
What should the project manager do?
During an iteration demo, a customer noticed an enhancement they would like to make to the product. What should the team do next?
A project manager has just been assigned to a team that is developing a new design product. The work breakdown structure (VW/BS) has been created and the activities have been assigned to the team members. The project manager finds that there are activities that could be completed sooner by other team members. If the current assignments are left as is, the project could be delayed 2 weeks.
What should the project manager do in this situation?
An events company is planning their annual event for a retirement fund. The organization has run the event planning using agile approaches for the last 3 years. During the initiation phase, while assessing possible risks and improvements for the event, the project manager uses previous event feedback to assist in developing the risk register.
Which ceremony should be used in developing this register?
A senior management team member contacts an agile project lead and mentions
that certain features the senior manager thought would be in the current release were not
included. What should the agile project lead do?
During the execution phase, the project manager discovered that the deliverables
are not meeting the quality specifications requested by the main stakeholder. This has
caused the schedule performance index (SPI) to deteriorate from 0.98 to 0.72 and the cost
performance index (CPI) from 1.5 to 1.1.
What action should the project manager take to mitigate the issue of the deliverables being
rejected during the next iteration?
An agile team is making infrastructure changes to the human resources (HR) application system. Conflicting requirements are being submitted by various stakeholders.
What should the project manager do to help move the project forward?
A few developers have submitted their resignation after completing their annual review and receiving their annual bonus. The project manager cannot find replacements for all of the developers in time to meet the project's deadline.
What should the project manager do?
An agile team is working on a product deliverable in an organization that is transforming itself to quickly respond to change. The finance
team is requesting a project budget for the new product.
What should the team do to address this request?
A project started 12 months ago and is currently on iteration 12 of 14. The team
has performed well and completed all deliverables on time. However, some team members
are starting to complain about the length of the project, creating a risk for lack of
performance at this critical stage.
What should the project manager do as a servant leader to mitigate this risk?
An agile senior project team member suddenly resigns from the organization. Following this departure, the remaining team members are having difficulty accessing information and are unable to complete a deliverable.
What should the project manager have done to avoid this situation?
A team has been consistently delivering outcomes. However, based on their current performance, it was discovered that their velocity has decreased by 30%.
What should the project manager do to ensure the velocity is under control?
A project manager is managing a project with a hybrid approach and has requested a senior team member to perform a quantitative risk analysis The team member responds that they do not have the knowledge to perform such an analysis.
What should the project manager do?
In a project using a hybrid approach, the performance of the team was consistently excellent during the predictive stages. When the iterations began, however, the team members started to show signs of low commitment, conflicts, and confusion, resulting in low morale.
What should the project manager do to handle this situation?
A newly hired team member just joined the project team and reports directly to the
project manager. In the first week, this new member tells the project manager that there is a
task priority conflict with hard, dependent tasks on the critical path.
What should the project manager do to handle the conflict?
At the end of planning a new project, the project manager needs to schedule the
kick-off meeting but is having difficulty finding a common time slot when all necessary
stakeholders can be available onsite. How should the project manager proceed to
schedule the kick-off meeting?
A large organization decided to adopt an agile methodology based on the trends
seen in the industry. The organization invested a large amount of money in adopting it, but
after a few months, the implementation failed.
What should the project manager have done differently to avoid the implementation failure?
A project manager was just assigned to a project as the leader of an experienced agile team. How should the project manager influence the team to accomplish the project objectives?
After a project learn has been working on a project for several months, the project Is cancelled The project sponsor Is putting pressure on the project manager to perform closeout duties as fast as possible so that the project team can move on to other work. The project sponsor has instructed the team not to waste time archiving the project artifacts for the cancelled project.
How should the project manager handle this situation?
At the end of a project, the project manager is asked to submit project documentation for an internal audit in response to regulatory requirements. What should the project manager have done at the beginning of the project to ensure that project documentation would
fulfill these requirements?
A project manager receives feedback from the customer's leadership team regarding their annoyance about the frequency of email updates. What should the project manager have done first to prevent this?
A company is initiating a project to decommission inefficient sales channels. Several stakeholders argue that one channel that indicates a downturn in generating value is still more efficient than some of the channels that are planned to remain.
What should the project manager do?
A project manager's customer is new to agile approaches. When the customer found out that the project was going to use an agile approach, the customer became
concerned that the product quality will be sacrificed.
What should the project manager do?
A company is engaged in a transformation journey, and the project manager for this endeavor is new to this project. During one of the project status update meetings, a key stakeholder, the project manager's functional manager, is dissatisfied with the work in progress, and points to the project manager.
What should the project manager do?
A project manager is assigned to a project with a long timeline and complex scope. The client requires a high-level, long-term plan as well as
something that will work immediately, adding features to the product as the project progresses.
How should the project manager plan and deliver this project?
A project manager is leading a project that will be delivered using a Scrum framework. The organization has an innovative project management office (PMO) that fully supports agile and also has a very friendly procurement team. A new vendor needs to be engaged to provide more developers for a new reporting platform.
What should the project manager do?
An agile team wants to maximize the work delivered for the upcoming project that involves considerable product complexity. What should the
project manager do to help improve the team's collaboration approach?
An organization imports many of the materials for a product build. Due to global shipping delays, some of the essential materials have yet to arrive, resulting in the inability to finish building the product for the upcoming release. The project manager is meeting with stakeholders to discuss options.
What should the project manager recommend?
A project manager has been assigned to a hybrid project that must receive approval from a government regulator. During the daily standups, one
member reported an impediment that requires collaboration from an expert who is assigned to another project.
What should the project manager do first in this situation?
A project manager has been assigned a project to build a new solar farm that will provide clean energy to a new housing complex. The government has decided to reduce
the tax on renewable energy products starting 1 January. The supplier has reached out and stated that the order placed for solar panels to be delivered on 20 December
might be delayed until early January. On the other hand, the project will face similar constraints due to the December holidays.
What should the project manager do about this risk?
A project manager is closing a project and preparing to hand it over to the operations team. During handover, a delayed invoice was submitted with a higher-than-planned
cost against the project work. Consequently, project handover was delayed and the project's reported completion costs were increased.
What should the project manager have done to avoid this situation?
A project manager is facilitating a project steering committee meeting where the prioritization of work items in the backlog is being discussed. The
engineering executive wants to prioritize features based on level of effort, completing the smallest items first. The quality executive wants to
complete the most complex tasks first to have adequate time to ensure a quality product is delivered. The compliance officer wants to complete
items with associated regulatory components as they are essential items.
How should the project manager prioritize the work items?
A company has undertaken a large transformation project in preparation for the changing economy. During the planning of the transformation project, the key resource from human resources (HR) refuses to approve the proposed project plan.
What should the project manager do to gain an understanding of the cause for the resource's refusal?
A project manager determines that a critical path activity is going to be delayed. The team proposes a fallback plan that could get the project back on track; however, the plan would require an additional cost to an already tight budget.
What should the project manager do?
A project manager is assigned to a new project team that has several stakeholders who can have significant influence over the project outcomes.
The project manager categorized the stakeholders into four different groups and wants to define the communication strategy.
How should the project manager handle communication?
Halfway through a project, the project sponsor is replaced by another peer who was not previously engaged in the project. The new project sponsor has rejected most of the project artifacts, and the team did not get the latest increment approved on the current iteration. Stakeholders are not feeling confident about the project outcome.
What should the project manager have done to prevent this situation?
A project team needs to follow regulatory compliance guidelines that are mandatory for the project. What should the project manager do to ensure compliance adherence?
A project manager has been assigned to a new digital product line, which the company hopes will boost their revenue. The product is complex and requires customer feedback to continually refine the product. The project is being handled by a cross-functional agile team.
What should the project manager do to ensure value is delivered quickly?
A company's project management office (PMO) has started to implement iterative tools. The project manager is starting a new project and has
identified an opportunity to use the new tools. There is disagreement among stakeholders about the use of the adaptive tool.
What should the project manager do first?
In a project, one core team member tends to do all the work and ensures all tasks are completed. This core team member is soon leaving the project, which may make the project vulnerable.
What should the project manager do?
A team member in an agile project informs the project manager they might not be able to finish an assigned task on time, which could generate an obstacle for the rest of
the team. What should the project manager do?
The project leader for an agile team has discovered that a certain team member has been struggling with an impediment that is hindering the team's progress. The project is now at risk of completing later than expected.
What should the project leader do?
A project manager is newly appointed to an ongoing project that will develop a new solution using an affiliate of the company. The deploying
resources will come from another entity of the company. When asked to confirm the availability of the deploying team, the deploying manager declined.
What should the project manager do first?
A company is using an agile approach to launch a new product. In the second sprint, the team encounters a technical problem they have never faced before.
What should the project manager do?
Within a project, senior management is requesting project information so they can analyze the data to make project decisions. What information
should the project manager provide so that senior management can get a broader view of the project?
A project's business case was just approved and the project manager is creating the benefits management plan. It is unclear how the benefits from the project align with the organization's vision.
What should the project manager do first to verify alignment?
An agile project to provide a material information system has started. During the kick-off meeting, the team realizes that the stakeholders require a solution in 2 months, but it will take at least 4 months to deliver the entire project.
Who should the project manager contact to help the team accelerate the delivery?
A project manager is newly assigned to the second phase of an ongoing project. During the implementation, a defect occurred and no one knows how to fix it, as the former engineering team has moved to another project. The customer warns that previously, this defect negatively affected the project schedule.
What should the project manager do first?
A project manager is assigned to a project that is in the execution phase that has different types of stakeholders. Some of the stakeholders are very interested in the project, whereas other do not show the same level of interest.
What should the project manager do to assure the project finishes correctly?
A customer complains that the user stories released so far contain too much jargon and do not reflect the expectations of the product. What should the project manager do
next?
A project team member does not submit the project status report on time. The team member is frustrated about being required to complete the report. The team member believes that the report does not reflect the reality of the project, has too many pages, and will not be read by stakeholders.
What should the project manager do?
An agile team is facing a challenge with the quality of its deliverables. Every time a feature is promoted to production, many defects arise, preventing the customers from properly using the solution.
What should the project manager do to avoid this situation in the future?
In an organization with good work-life balance, one team was continuously overloaded, thereby delivering the product ft quality. What should the project
manager do?
A project manager is assigned to work on a large global project. The resources for the project are dispersed among different organizations and countries. After the project kick-off meeting, the project manager learns that many virtual team members are unable to join the regular project update meetings. Their absence will impact the overall project schedule.
What immediate corrective action should the project manager take?
A project manager has been assigned to a software development project that will undergo several iterations until the customer is satisfied. Match the tool or technique on the left that the project manager should utilize to ensure tasks are efficiently managed to the correct task on the right.
A human resources (HR) cost report was disclosed, by error, to all members of the project team. This situation generated a conflict between the team members about differences in their salaries.
What should the project manager have done to avoid this situation?
A project manager is managing a few innovation projects with a high level of uncertainty. The project manager is experiencing challenges with the large number of change
requests issued due to the nature of the project.
What should the project manager do?
A project manager is working on a project to build a manufacturing complex. The project will run in three different phases: engineering, procurement, and construction. The
procurement phase is in the initiation stage. The project sponsor wants to pursue the project phases as they have been planned, but also wants to accommodate and adjust to new data, input from the customer, and changes during the various phases as the project progresses.
How should the project manager approach this project?
A project manager is managing a complex project with a high number of artifacts. Some of the stakeholders are having issues accessing the artifacts. How should the project manager address this situation?
A junior project manager was recently hired to lead a complex project scheduled to kick off in 2 weeks. The junior project manager was introduced to another project
manager for mentoring.
Which two benefits will the junior project manager realize by being assigned to a mentor? (Choose two)
A project manager is made aware that there are defects in the parts provided by a supplier, which are causing delays in the testing phase. The supplier claims that all parts have been delivered as per the contract. If the defects are not fixed by the supplier within one week, the product release will be impacted.
What should the project manager do?
During the last two iterations of a project, one of the team members had low performance. The project manager conducted two feedback sessions with the team member and escalated the issue to the resource manager and project sponsor, but there has been no improvement.
What should the project manager do next?
During the project planning phase, a project manager is informed that they cannot start one activity before another department implements the
required IT system. What should the project manager do?
A project manager is in the middle of handling a major upgrade to an existing product. The project manager learns that the resources initially promised as part of the project are being moved to another priority project.
What should the project manager do?
A project team member wants to select specific challenging tasks in the subsequent iteration. How can the project lead help the team member in the next iteration?
A project team is executing a large regulatory project comprised of a multitude of internal and external stakeholders. An initial impact analysis revealed several systems, including an enhancement to existing modules as well as new builds. After completion of the initial design workshop, the team conducted a brainstorming session to better understand the types of likely users.
Which technique will best serve this purpose?
A project manager was recently assigned to a project that is in the execution phase and is experiencing roadblocks. During a review of the
processes and procedures, the project manager notices similarities to a previous project that experienced similar roadblocks. The project manager
reviews the task schedule and finds that certain tasks are well behind expectations. In speaking with the project team, the project manager
confirms that the team is following the processes exactly.
What should the project manager do?
In the middle of the execution phase for a big project a new stakeholder who was unfamiliar with the project joined the board of directors and is influencing the decisions made in the project. This change is impacting the project's progress
What should the project manager do first?
A CEO of a general contracting company urgently asks the project manager to sign up two project team members to participate in a specific training course. Halfway
through the training, both team members complain that the training is too difficult, above their experience level, and that the material does not align with their tasks.
What should the project manager have done to prevent this situation?
A project manager is working with a customer's team on a new project. Some product definitions and requirements are still not clear, but the customer wants to start
activities as soon as possible. The organization is also expecting product delivery for a specific date due to a regulatory requirement. Due to the nature of the project, the
project manager has decided to use a hybrid approach.
Why did the project manager choose a hybrid approach?
A complex project is in the execution phase. A key stakeholder who is new to the project has not been approving project deliverables, which could impact the overall
progress.
What should the project manager do next?
A project manager has been assigned to an important project that will help set the future of the company. Meanwhile, the project management office (PMO) is implementing
adaptive tools in a mostly predictive environment and has requested that the project manager follow this process as well. However, the functional manager has expressed concerns about the use of new tools on such an important project.
What should the project manager do?
A project team is working on a product that is planned for multiple iterations. They are delivering incremental value.
When should the value be demonstrated?
A project manager wants to ensure that the project acceptance criteria are met for all project deliverables. What should the project manager do to accomplish this?
A newly assigned project manager is reviewing the project management plan and realizes that the project is running behind schedule. What should the new project manager
do to address this situation?
A project manager is leading a multiyear project that involves internal and external stakeholders. As the project manager begins to gather requirements, additional business stakeholders express interest in being involved.
Which three actions should the project manager take to ensure proper stakeholder involvement? (Choose three)
A project manager is working with several junior engineers on a project. The project manager noticed that when the junior engineers are asked questions, they defer te more senior team members on the team for answers. Having worked with the junior engineers on another project, the project manager knows they are capable of making these minor decisions correctly.
This uncertainty from the junior engineers is now slowing progress.
‘What should the project manager do?
A company is transitioning from a predictive approach to an agile approach. A project manager is assigned to the first pilot with an inexperienced team. Due to an unexpected event, the whole team is asked to work remotely. During the second sprint, the project manager starts to notice a lack of commitment from the team members.
What should the project manager do in this situation as a servant leader?
In a highly politicized organizational environment, the stakeholders are driven by their own operational or business goals, which results in
conflicting interests regarding the project. What should the project manager do to steer the stakeholders toward the collective project goal?
An agile project manager has started working in a company that builds shopping centers. The project manager wants to implement some agile
practices, which are relevant to the project.
What should the project manager do in order to gain buy-in from the different stakeholders?
A project manager is working on a time and materials (T&M) project using a hybrid approach. The milestones and outcomes are defined for the first 6 months with
incremental releases every month. After the first 2 months, the client communicates their dissatisfaction with the results and asks to change the course of the project. The project manager held a face-to-face meeting with the client and now has a better understanding of the newly desired milestones and outcomes.
What should the project manager do first?
In the planning phase of a software implementation project, two of the team members disagree on how to approach end-user training. The
discussion has intensified and the team members are not able to agree.
What should the project manager do next?
A technology project is delivering new functionality on a new platform. Several team resources are starting to train their teams, but they are asking questions about the training that the project will provide.
What should the project manager's first action be?
A project sponsor has approved the project charter and business case. The project manager has reviewed the artifacts to initiate the project and is unclear if the intended benefits of the project align with the strategic objectives of the business.
What should the project manager do first?
Due to unforeseen circumstances, a contractor was unable to mobilize the project team, which was necessary to conduct face-to-face meetings and discussions. Virtual meetings were subsequently put in place, but the local project team and end users now face a communication gap that is causing the team's low performance.
What should the project manager do?
An organization initiated a project in a complex program. The project lead notices that the team is demotivated because the current project framework implemented by the project management office (PMO) is not compatible with agile delivery
What should the project lead do?
A project manager is reviewing the status of a large project with team members in different countries. Through the status review, the project
manager notices that one team is consistently behind schedule and their work often needs to be corrected.
What should the project manager do to improve the quality of this team's work?
After an executive-level reorganization, the new project sponsor is not keen on continuing with the project. What should the project manager do?
A project manager is managing a new development program to automate some technical functions. During project kickoff, the project manager
expresses the need for a technical architect to support the project for a moderate amount of time. The project sponsor informs the project
manager about an existing technical architect who possesses valuable knowledge but is already assigned at the portfolio level.
What engagement model should the project manager use for the technical architect role to ensure project success?
A project manage is in the middle of an angle project comprised of 100 user stories broken down into five iterations. Each user story is worth U$$50. The actual expenditure is U$$2,00 and 50 user stories have been delivered.
Which statement is true?
A project interfaces with other projects that are in the same portfolio but are being developed in international locations. One of the international projects has suggested a tactical change that needs to be implemented in this project.
What should the project manager do next ?
During the execution of a hybrid project, one developer had to be replaced. The new resource is extremely competent in quality assurance tasks, but does not have much
experience in development.
What should the project manager do?
A project manager is leading a fast-moving project with strict deadlines and minimal time to deliver each milestone. The project manager
discovers that one of the remote team members, who puts alot of effort into delivering the project, has confided in an on-site team member. The
remote team member feels they are not being adequately rewarded and recognized for their job.
What should the project manager do?
A project manager is assigned to a project to develop a mobile app. The sponsor explains that the application should do better than their closest competitor's app. The sponsor's expectation is that the team can be put together and start work immediately.
What should the project manager do?
A proof of concept for a proposed solution was conducted during the project implementation, and it was determined that the current technology cannot support it. What should the project manager do next?
A Scrum team is analyzing the burndown chart on day four of a 15-day sprint. The burndown chart is shown below. What should the team do next?
Halfway through project execution, stakeholders ask for equipment that was expected to be procured. The project manager explains that the equipment was purchased, but differs from what the stakeholders are currently asking for. This is because the initial requirements were changed during a previous meeting.
What should the project manager have done to avoid this situation?
A medium-sized company has been exploring new marketing tactics with regard to launching a new product. New product creation is no small task. In the end, it was too big
of an expenditure for the company to undertake.
What should the project manager do in the future when working on new product projects?
A project manager has recently taken over a project and notices that a client team member often halts progress due to a lack of understanding of some project elements.
The former project manager gave the new project manager a complete list of people to communicate with, and this client team member is not on it.
What should the project manager do?
A project manager is leading a project that is at 90% completion. One of the key stakeholders requests a certification program to be included as part of the project. Another stakeholder disagrees and informs the project team that there should be no change to the project management plan since the project is nearing completion.
What should the project manager do?
During the execution phase of a healthcare IT project, the project manager finds one stakeholder is very difficult to communicate with and obtain
feedback from on project deliverables. What should the project manager do?
A project manager is managing an internal project with a tight budget and schedule. While executing the project, the project manager realizes that
some stakeholders are working against the success targets of the project.
What should the project manager do to ensure successful project delivery? (Choose two)
While managing a project using a hybrid approach, the project manager realizes that there is a high level of rework due to quality issues. Because
of that, each feature is taking longer than initially estimated.
What should the project manager do to address the issue?
A project manager is managing a technical project that requires intensive documentation as part of the key deliverables. Ina project review meeting, a key stakeholder reports that the latest documentation provided by the project manager includes a reference to unrelated products.
What should the project manager do?
A project manager is working in a company that has several global offices. During resource planning for a new project, the project manager realizes that the company requires projects to include team members from different continents.
What should the project manager do to ensure a successful project execution?
A project manager holds meetings every Monday to review the team members' progress. The project sponsor is insisting on daily updates to ensure improved delivery on products developed by all of the teams, including this one. Some learn members indicate they are on a very light time line and would attend me Monday meeting, but not the daily update meetings.
What should the project manager do to ensure all team members participate in daily meetings?
During a project status meeting with senior managers, the project manager gives an update about the status of a deliverable. Some of the senior managers claim not to Know about the deliverable.
What should the project manager do next?