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33820X Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam 33820X Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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33820X Testing Engine
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33820X Questions and Answers

Question # 1

Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.

Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)


Subscription-based payments


Cloud Contact Center with AACC


Managed Private or Hybrid Networks


Cloud Storage Box

Question # 2

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?









Question # 3

Refer to the exhibit.

Based on the following features and functions:

• Able to choose the best agent available to handle an outbound contact

• Supports behavior-based past and predicted future behavior for customers and agents

• Supports data trending to determine patterns which is refreshed daily

• POM queries It at that moment In time when It decides on the agent handling a given call

Which application would you place in the blue box?


Avaya Intelligent Customer Routing


Workspaces for Elite with POM Integration


Best Service Routing


Afiniti Enterprise Behavioral Pairing

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