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500-052 Dumps With Exact Questions and Answers

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500-052 Questions and Answers

Question # 1

If you use skills-based routing, where is the agent selection criteria defined?

A.

in the Contact Service Queue definition

B.

in the Resource definition

C.

in the Skill definition

D.

in the Skill Group definition

Question # 2

Which statement is true about Cisco Context Service?

A.

A POD can map to multiple fieldsets.

B.

A POD can map to a fieldset.

C.

The runtime connector is responsible for account and password management

D.

Every customer is mapped to a maximum of one POD.

Question # 3

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

A.

Apply a ''Warm Standby'' license.

B.

Apply a ''WAN Standby'' license.

C.

Do a fresh installation of the whole system as high availability over WAN.

D.

Reinstall second Cisco Unified CCX node and add it to cluster over WAN.

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