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820-605 Dumps With Exact Questions and Answers

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820-605 Questions and Answers

Question # 1

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

A.

technical barrier

B.

cultural barrier

C.

process barrier

D.

product barrier

E.

cost barrier

Question # 2

How does the Customer Success Manager identify the product and solutions purchased by a customer?

A.

Baseline products and solutions with the account team

B.

Check sales for the customer pipeline to record products and solutions

C.

Tour facility with the customer to catalog products and solutions

D.

Review statement of work to archive products and solutions mentioned

Question # 3

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A.

Talk to senior management to explain the benefits of success story creations.

B.

Explain that this is a role metric that is needed to satisfy quotas.

C.

Make the story for internal use only.

D.

Offer the customer free products or services as an incentive.

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