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820-605 Dumps With Exact Questions and Answers

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820-605 Questions and Answers

Question # 1

Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Question # 2

As a Customer Success Manager, what is the most important metric to uncover during onboarding?

A.

cost

B.

value

C.

benefit

D.

customer relationship

Question # 3

Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

A.

Provide break-fix support for technical problems experienced or observed by the customer.

B.

Provide training content to address current and existing barriers.

C.

Provide a detailed cost structure for the management team.

D.

Provide direct and in-depth technical expertise upon customer request.

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