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820-605 Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Cisco Customer Success Manager (CSM) 820-605 Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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820-605 Questions and Answers

Question # 1

From a Customer Success perspective, why should the customer’s health be monitored?


to provide the opportunity to address any changes in the customer's experience around the solution


to identify unused licenses so they can be addressed via a service improvement plan


to directly enable renewals


to give the customer valuable insight so they can automatically renew critical services on time

Question # 2

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)


limited telemetry


purchase policy process


lack of common features


lack of communication


business misalignment

Question # 3

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?


Quarterly Success Review build and delivery


service introduction to confirm that they know how to submit service issues at the go live


initial user group identified and their use cases confirmed


customer’s stakeholders and their business outcomes


additional features that will align with the business outcomes

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