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ADM-261 Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Service Cloud Administration (SU24) ADM-261 Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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  • 354 Questions and Answers
  • Single Choice: 194 Q&A's
  • Multiple Choice: 160 Q&A's
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ADM-261 Questions and Answers

Question # 1

A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.

Which measurecan satisfy this requirement?

A.

Customer Satisfaction

B.

Customer Engagement Score

C.

Net Promoter Score

D.

Service-Level Measure

Question # 2

Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)

A.

Number of article votes

B.

Number of customer ratings

C.

Number of approved articles

D.

Number of archived articles

Question # 3

The project manager on a Service Cloud implementation is responsible for coordinating user acceptance testing (UAT) for a customer. Which tasks should be completed prior to UAT? (Choose 2)

A.

Verification of the production migration checklist

B.

Approval of test scripts from the business lead

C.

Verification that sample data has been loaded

D.

Fund customer approval on training materials

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