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ITIL-DSV Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) ITIL-DSV Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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ITIL-DSV Questions and Answers

Question # 1

A user has logged an incident because their laptop is performing badly. This is potentially going to impact a big sale. The service level agreement says that the response should be within 8 hours, but the service desk agent recognizes that this is an exceptional situation and escalates the situation immediately. The issue is resolved quickly and the user is delighted with the service. What is this an example of?

A.

Moment of truth

B.

Smoothing demand

C.

Elevating capabilities

D.

Design thinking

Question # 2

A service provider is receiving complaints from the users about the migration to a new service. The users are finding difficult to identify and use features of the migrated service. What would have helped to prevent this?

A.

An e-learning course describing migration of service should be easily available to the users.

B.

All changes should be assessed and prioritized.

C.

The users should be marked as an important stakeholder in the stakeholder map.

D.

The outcomes should be part of the service level agreement.

Question # 3

New users are onboarding the service of the service provider.

You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?

A.

Service Desk

B.

Service Level Manager

C.

Relationship Manager

D.

Account Manager

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