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MB-910 Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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MB-910 Questions and Answers

Question # 1

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.

There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.

You need to automate the survey process and streamline collection and analysis of responses.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Use Customer Voice to compile results from the existing third-party app.

B.

Use Power Automate to automatically send Customer Voice surveys.

C.

Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data.

D.

Use Customer Voice to collect and analyze survey results.

E.

Create surveys in Dynamics 365 Marketing by using Questionnaire.

Question # 2

A company has a large number of technicians that work in the field.

You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.

What should you implement?

A.

Schedule board

B.

Unified routing for table records

C.

Universal Resource Scheduling

D.

Resource scheduling optimization

Question # 3

You are a sales representative for a company.

Which Dynamics 365 Sales can you use to manage the sales pipeline?

A.

Turning leads into opportunities

B.

Tracking the asset history of a customer

C.

Resolving an open case of a customer

D.

Tracking service level agreements

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