PSA-Sysadmin Dumps With Exact Questions and Answers

Step-by-Step Comprehensive Detailed Explanation

Understanding Work Calendars in Certinia PSA

Work calendars define the default number of hours per day and week that a resource is expected to work.

They are crucial for resource scheduling, utilization calculations, and capacity planning ​.

Every active PSA Resource must have an associated work calendar to allow project assignments.

Scenario Analysis

Your company has both full-time and part-time resources .

Full-time resources have a standard workweek (e.g., 40 hours per week).

Part-time resources have variable work hours but are estimated at 20 hours per week for planning purposes .

This means you need at least one calendar for full-time and one for part-time workers .

Why Option B is Correct

Creating a single full-time work calendar (e.g., 40 hours per week) covers all full-time employees.

Creating one part-time work calendar (e.g., 20 hours per week) provides a consistent framework for part-time resource planning​.

This approach ensures standardized reporting, scheduling, and forecasting without unnecessary complexity.

Why the Other Options Are Incorrect

A. One full-time work calendar, and one work calendar for each unique part-time contract

This would require multiple work calendars for different part-time contracts , making resource scheduling overly complex.

Since management has agreed on an estimated 20 hours per week for all part-time workers, a single part-time work calendar suffices.

C. One full-time work calendar, one part-time work calendar, and one generic flexible work calendar

A flexible work calendar is not necessary if all part-time workers are estimated at 20 hours per week.

Work calendars should align with clear scheduling rules , not individual flexibility.

Implementation in PSA

Navigate to PSA - Admin App → Click Work Calendars tab.

Create the following calendars:

Full-Time Work Calendar : Set working hours to 40 per week.

Part-Time Work Calendar : Set working hours to 20 per week.

Assign the correct work calendar to each resource during onboarding.

References and Verified Certinia PSA Documentation

PSA Work Calendars Overview​.

Setting Up Work Calendars​.

Understanding Utilization Calculation and Holidays

The Utilization Calculation process considers various factors, including work calendars and holidays.

The default behavior is to subtract holidays from the total work hours when computing utilization. This is controlled by the Configuration Option : "subtract-holidays-from-total-hours = true" .

If the company does not want PSA to subtract holidays automatically, this setting must be changed to false ​.

How to Change This Setting

Step 1: Open the App Launcher in Salesforce.

Step 2: Navigate to Configuration Groups .

Step 3: Select "Utilization" from the list of configuration groups.

Step 4: Locate the option "subtract holidays from total hours" .

Step 5: Set this value to false and save changes.

Why This Works?

By setting "subtract holidays from total hours" to false , PSA will stop deducting holidays from the available hours in the resource’s utilization calculation.

This is useful for companies that manage leave differently, such as through a global PTO project instead of deducting from standard hours.

PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf , Page 117-118​.

References:

Recommended PSA Admin Best Practices

FinancialForce PSA Community : Provides product updates, discussions, and Q & A .

Trailhead Modules : Helps admins stay certified and learn new skills .

Release Previews & Webinars : Covers upcoming changes, best practices, and new tools .

PSA Documentation : Includes release notes, feature console changes, and support guides .

Why Not Other Options?

Option A (SF User Group Instead of Trailhead) : Trailhead is directly tied to PSA product updates , while SF User Groups focus more on general Salesforce topics .

Option C (FinancialForceX Summit Events) : While valuable, they are not the primary source for ongoing PSA updates.

PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf , Page 134-137​.

References: