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Service-Cloud-Consultant Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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Service-Cloud-Consultant Questions and Answers

Question # 1

Universal Containers (UC) wants to implement Service Cloud using Agile methodology.

What should the Service Cloud Consultant recommend to deliver a successful implementation?

A.

Generate all of the requirements with UC executives, and then develop the project schedule.

B.

Generate all of the project requirements from the project team and executives at once, and then deliver a complete solution.

C.

Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

Question # 2

A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks’ executives. The dashboard needs to provide insights that will

assist in strategic decision-making.

Which type of report should the consultant include to meet the requirement?

A.

Snapshot reporting that shows trends in the number of cases handled per month, providing a high-level overview of customer service operations

B.

Omni-Channel Analytics detailing specific paths and routing types to evaluate the efficiency of support channel

C.

Detailed CTI analytics reports, such as wait times and handle times, to review individual agent performance

Question # 3

Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues.

The UC stakeholder has raised a risk about the Health Insurance Portability and Accountability Act (HIPAA) and other common compliance standards when using chatbots.

What should a consultant do to address the risk?

A.

Conduct a discovery session with the stakeholder to ensure the voice and tone of the bot meet the required healthcare compliance standards.

B.

Create a bot in the production org and use the information captured in Conversation Logs to confirm that no healthcare data was discussed.

C.

Share Information about bot security, availability, and confidentiality of healthcare data found on Salesforce Trust and Einstein Platform Compliance.

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