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Service-Cloud-Consultant Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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Service-Cloud-Consultant Questions and Answers

Question # 1

Universal Containers provides customers with different service levels based on their services agreement. The VP of customer service wants to

use Service Cloud to track when cases have yet to reach certain stages and ensure that senior management is alerted accordingly.

Which feature should a consultant recommend to address this requirement?

A.

Reports and Dashboards

B.

Entitlements and Milestones

C.

Service Contracts

Question # 2

Support is divided by product line at Universal Containers. Each product line has its own support reps, queue, articles, and record types. Support

reps only work within their product line. To help standardize communications with customers, the support administrator would like to implement quick

texts. Quick texts are unique to each product line.

How should the administrator ensure support reps only have access to quick texts for their specific product line?

A.

Create a folder for each product line and share them with public groups.

B.

Set the organization-wide default to Private and create sharing rules to share them with roles.

C.

Add a permission set for Read access to the appropriate product line.

Question # 3

The cost of providing contact center support has steadily increased. Universal Containers

wants to take cost-saving measures.

What should the consultant recommend?

A.

Configure a self-service Knowledge Base.

B.

Configure Skills-Based Routing for service channels.

C.

Create auto-response templates for Case emails.

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