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Question # 4

During which processes is clearing control active?

A.

• Invoicing

• Installment plan creation

• Payment at cash desk

B.

• Promise to pay creation

• Payment lot posting

• Account maintenance

C.

• Payment lot posting

• Document reversal

• Account maintenance

D.

• Invoicing

• Payment at cash desk

• Account maintenance

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Question # 5

A company decides that all newly created connection objects will be reviewed by the appropriate regions to ensure data accuracy. You recommend agent determination based on responsibilities.

Based on your recommendation, what should the company be made aware of?

A.

An organizational data model is necessary to allocate work correctly according to region.

B.

A customer-specific function module is necessary to support agent determination based on application data.

C.

An agent determination rule is necessary for each region represented by the company.

D.

A single-step task with directly assigned agents is necessary since region is the primary differentiator.

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Question # 6

The system should propose data elements when you create technical master data.

Which standard option is available for accomplishing this?

A.

Include premise type in the political regional structure

B.

Include premise type in the postal regional structure

C.

Include meter reading unit in the political regional structure

D.

Include meter reading unit in the postal regional structure

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Question # 7

Customer service agents use the account display transaction (FPL9) to display information.

How do you add an additional field to the display?

A.

Define a new user selection variant that includes the additional field.

B.

Define a new list type that includes the additional field.

C.

Change the list type configuration to include the additional field.

D.

Change the line layout variant to include the additional field.

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Question # 8

While reviewing a customer's interaction history within the Interaction Center you discover that some interactions are missing from the interaction history.

What may explain this?

A.

An IS-U Customer Contact failed to replicate to SAP CRM.

B.

An interaction record does not have the status "completed".

C.

A previous interaction was not saved manually prior to ending the interaction.

D.

A utility contract does not exist for the customer.

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Question # 9

What is the valid sequence for processing scheduled meter readings?

A.

1. Create orders

2. Download meter reading data

3. Perform meter readings

4. Upload meter reading results

5. Validate meter readings

B.

1. Create orders

2. Download meter reading data

3. Perform meter readings

4. Validate orders

5. Upload meter reading results

C.

1. Create orders

2. Perform meter readings

3. Output orders

4. Upload orders

5. Validate meter readings

D.

1. Output orders

2. Download meter reading data

3. Perform meter readings

4. Validate orders

5. Upload orders

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Question # 10

Dunning procedure A1 is defined with two levels, 01 and 02. Level 01 has a dunning frequency of 1 day and days in arrears of 7. Level 02 has a dunning frequency of 5 days and days in arrears of 17. A customer has an open item due on June 5 and was dunned to level 01 on June 12.

If dunning is executed every day, on which date will level 02 be reached?

A.

June 29

B.

June 19

C.

June 22

D.

June 13

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Question # 11

You create a business partner in the role of contract partner and attempt to create a Sales and Distribution document for requested goods. However, the system outputs an error message stating that the customer does not exist.

Which IS-U Customizing setting has most likely not been made?

A.

Contract customer

B.

Standard customer

C.

Prospective customer

D.

Reference customer

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Question # 12

When reviewing the account balance display transaction (FPL9) you notice that all of the documents start with different numbers.

Based on this information, what else can you conclude to be different about the documents?

A.

The reconciliation keys

B.

The posting dates

C.

The origin keys

D.

The document types

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