Expense item

Service part item

Service entry sheet

Repair service

The main item of the service bundle in the Time & Material service order requires either status Released or status Completed before the service bundle can be billed.

The main item of the service bundle in the Time & Material service order requires status Completed before a completed sub-item can be billed.

The sub-items of the service bundle in the Time & Material service order require status Completed before the service bundle can be billed.

The sub-items of the service bundle in the Time & Material service order require status Released before they can be billed.

Renewing a service contract item automatically once its value limit has been exceeded

Monitoring of the automatic renewal of a service contract item

Automatic service order creation based on rules assigned to a service contract item

Managing billing document requests

Analyzing the financial performance of the service process using service contracts

Use the Quality system to demonstrate SAP Best Practice processes.

Conduct the Fit-to-Standard analysis to gather configuration values.

Define the organizational structure and chart of accounts.

Conduct the Digital Discovery Assessment to identify extension requirements.

To support the calculation of different key performance indicators (KPIs) for margin (like Profit Margin 1 and Profit Margin 2)

To support different integration scenarios (like SAP S/4HANA On Premise and SAP Field Service Management)

To support different accounting principles (like IFRS and US GAAP)

To support different document types (like service notifications and service orders)

Purchase order item

Service contract item

Subscription item

Service quotation item

Sales item

Modify building blocks.

Create new scope items.

Add new sales organizations.

Add blocking reasons for billing.

Change approval thresholds.

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)

Internal Sales Representative – Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)

Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)

Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)

When they use SAP cloud applications

When they extract legacy data in preparation for migration

When they engage other businesses in the European Union

When they request implementation of a cloud solution