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Question # 4

What is the purpose of the Application Picker?

A.

Select an application to run

B.

Select an application as a favorite in the Application Navigator

C.

Choose an application to edit and set the Application Scope

D.

Choose an application to download and install

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Question # 5

What data types of Flow Designer variables are supported to store record data and complex data?

Choose 3 answers

A.

Label data type

B.

Integer

C.

Array. Reference

D.

Choice

E.

String

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Question # 6

When designing and creating a form, what do you create to organize fields on a form?

A.

Related lists

B.

Tabs

C.

Sections

D.

Buttons

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Question # 7

Which of the following is NOT supported by Flow Designer?

A.

Call a subflow from a flow

B.

Test a flow with rollback

C.

Use Delegated Developer

D.

Run a flow from a MetricBase Trigger

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Question # 8

What is the REST API Explorer used to do?

A.

Practice using REST to interact with public data providers

B.

Find resources on the web for learning about REST

C.

Convert SOAP Message functions to REST methods

D.

Create sample code for sending REST requests to ServiceNow

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Question # 9

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

A.

System Properties > Email > Settings

B.

User Preferences > Email > Notifications

C.

System Notification > Email > Notifications

D.

Click Gear > Notifications > New

E.

Administration > Notification Overview

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Question # 10

Application developers can specify which ServiceNow page a user sees after submitting a new record using the Record Producer Ul. How is the page specified?

A.

Write an after Business Rule script for the Record Producer's table: window.redirect = "";

B.

Create an application property to store the URL

C.

Write a script in the Record Producer's Script field: producer.redirect = "";

D.

Configure the page in the Module that opens the Record Producer Ul

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Question # 11

As administrator, what must you do to access features of High Security Settings?

A.

Add security_admin role to your user account

B.

Use System Administration > Elevate Roles module

C.

Select Elevate Roles

D.

Impersonate Security Admin

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Question # 12

Which of the following GuideRecord methods run a query against a database table?

Choose 3 answers

A.

-query( )

B.

runQuery()

C.

query()

D.

-get()

E.

get(

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Question # 13

What is required to link a ServiceNow application to a Git repository?

Choose 3 answers

A.

URI

B.

ACL

C.

User name

D.

URL

E.

Application name

F.

Password

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Question # 14

Which one of the following is true?

A.

A UI Policy’s Actions execute before the UI Policy’s Scripts

B.

The execution order for a UI Policy’s Scripts and Actions is determined at runtime

C.

A UI Policy’s Scripts execute before the UI Policy’s Actions

D.

A UI Policy’s Actions and Scripts execute at the same time

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Question # 15

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

A.

Roles

B.

Groups

C.

Categories

D.

User Criteria

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Question # 16

Which options are strategies for debugging client-side scripts?

Choose 2 answers

A.

gs.addErrorMessage()

B.

g_form.addInfoMessage()

C.

jslog()

D.

gs.log()

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Question # 17

An application called My App has a table, MyAppTable, with the following Application Access configuration:

    Accessible from: All application scopes

    Can read: Selected

    Can delete: Not selected

    Allow configuration: Selected

Which of the following is true based on this configuration?

A.

Any application developer can write a Business Rule which successfully deletes all records from the MyAppTable

B.

An application developer working in another privately scoped application can write a Business Rule for the MyAppTable which successfully deletes all records

C.

No Business Rule can be written which successfully deletes all records from the MyAppTable

D.

An application developer working in the My App scope can write a Business Rule for the MyAppTable which successfully deletes all records from the MyAppTable

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Question # 18

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology Value. How would you do that?

Choose 2 answers

A.

Right click on Priority and select Configure Dictionary

B.

Right click on Priority and select Configure Display Settings

C.

Right click on Priority and select Configure Column

D.

Right click on Priority and select Configure Label

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Question # 19

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A.

Process Automation > Workflow Editor

B.

Process Automation > Active Flows

C.

Process Automation > Process Flow

D.

Process Automation > Flow Designer

E.

Process Automation > Flow Administration

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Question # 20

Which Application Access configuration field(s) are NOT available if the Can read configuration field is NOT selected?

A.

All access to this table via web services

B.

Can create, Can update, and Can delete

C.

Can read does not affect the availability of other Application Access fields

D.

Allow configuration

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Question # 21

Which of the following is an available feature in Studio?

Choose 2 answers

A.

Push to external source control

B.

Search branch

C.

Merge branches

D.

Push to update set

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Question # 22

Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?

A.

User Policy

B.

Predictive Intelligence

C.

Assignment Rule

D.

UI Policy

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Question # 23

Which of the following are configured in an Email Notification?

a)Who will receive the notification.

b)What content will be in the notification.

c)When to send the notification.

d)How to send the notification.

A.

a, b and c

B.

a, b, and d

C.

b, c and d

D.

a, c and d

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Question # 24

Which database operations can be controlled with Application Access? (Choose 2 answers)

A.

Update

B.

Create

C.

Execute

D.

Query

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Question # 25

When a selecting a data type for a field that will be displayed on a form, which of the following statements is NOT correct?

A.

Use the Choice data type to limit options in a field

B.

Use the Data data type to enter the date and time of day.

C.

Use the Phone Number data type to automate phone number data validation.

D.

Use the string data type for a free-form text field.

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Question # 26

What is the ServiceNow store?

A.

The source for ServiceNow Community created developer content

B.

Marketplace for free and paid certified ServiceNow applications and integrations

C.

Downloadable content ServiceNow script archive

D.

Alternate name for the ServiceNow Developer Share site

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Question # 27

Which of the following is true for the Application Picker and Application Scope?

A.

Selecting application from the Application Picker does not set the Application Scope.

B.

Selecting Global in the Application Picker sets the Application Scope to incident

C.

Global is a reserved application which does not appear in the Application Picker

D.

Selecting an application from the Application Picker sets the Application Scope

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Question # 28

In an Email Notification, which one of the following is NOT true for the Weight field?

A.

Only Notifications with the highest weight for the same record and recipients are sent

B.

A Weight value of zero means that no email should be sent

C.

The Weight value defaults to zero

D.

A Weight value of zero means the Notification is always sent when the Notification’s When to send criteria is met

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Question # 29

What happens to the List view when a new field is added to an existing table?

A.

The new field is added at the end of the List

B.

A new List View is created with the new field

C.

The new field is added at the start of the List

D.

The new field is not added to the List view

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Question # 30

In a Business Rule, which one of the following returns the sys_id of the currently logged in user?

A.

g_form getUserID()

B.

g_form getUserSysy

C.

gs.getUserSysID()

D.

gs.getUserID()

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Question # 31

Which one of the following is NOT an example of when an application might use a Scheduled Script Execution (Scheduled Job)?

A.

The application needs to send weekly email reminders to requestors for all records on a table

B.

The application needs to run a clean up script on the last day of every month

C.

The application needs to query the database every day to look for unassigned records

D.

The application needs to run a client-side script at the same time every day

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Question # 32

For your implementation the following tables are extended from each other:

• Incident table is extended from Task table

• Super Incident table is extended from Incident table

In this situation, which table(s) are Parent. Child and Base tables?

Choose 5 answers

A.

Incident table is a Child table

B.

Incident table is a Parent table

C.

Task table is a Child table

D.

Super Incident table is a Child table

E.

Super Incident table is a Parent table

F.

Task table is a Base table

G.

Task table is a Parent table

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Question # 33

Which of the following is NOT a way to install an application on a ServiceNow instance?

A.

Install an application from the Application Repository

B.

Select the Copy button on the application record

C.

Download and install an application from the ServiceNow Share web site

D.

Download and install a third-party application from the ServiceNow Store

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Question # 34

Identify the ways an application can respond to an Event generated by the gs.eventQueue() method. (Choose 2 answers)

A.

UI Policy

B.

Email Notification

C.

Client Script

D.

Scheduled Script Execution (Scheduled Job)

E.

Script Action

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Question # 35

Which testing framework is used to test ServiceNow Applications?

A.

Automated Test Framework (ATF)

B.

Selenium

C.

Test Driven Framework (TDF)

D.

Junit

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Question # 36

Here is the Business Rule script template:

This type of JavaScript function is known as:

A.

Constructor

B.

Scoped

C.

Anonymous

D.

Self-invoking

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Question # 37

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?

A.

Class Map

B.

Flow Design

C.

Dependency View

D.

Business Service Map

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Question # 38

The source control operation used to store local changes on an instance for later application is called a(n)

.

A.

Branch

B.

Tag

C.

Stash

D.

Update set

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Question # 39

From the list below, identify one reason an application might NOT be a good fit with ServiceNow.

The application:

A.

Needs workflow to manage processes

B.

Requires “as-is” use of low-level programming libraries

C.

Requires reporting capabilities

D.

Uses forms extensively to interact with data

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Question # 40

When working in the Form Designer, configuring the label of a field in a child table changes the label on which table(s)?

A.

base table

B.

child table

C.

parent table

D.

all tables

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Question # 41

Once an application is ready to share, which of the following methods of publishing are supported by ServiceNow?

Choose 3 answers

A.

Publish to an application repository

B.

Publish to a spreadsheet

C.

Publish to a local USB device

D.

Publish to a local drive

E.

Publish to an Update Set

F.

Publish to the ServiceNow Store

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Question # 42

What plugin enables the Guided Application Creator?

A.

com.glide.sn-guided-app-creator

B.

com.glide.service_creator

C.

com.glide.snc.apps_creator

D.

com.snc.apps_creator_template

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Question # 43

Which script types execute on the server? (Choose three.)

A.

Business Rule

B.

Client Scripts

C.

UI Policies

D.

Script Actions

E.

Scheduled Jobs

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Question # 44

What are examples of Ul Actions, relating to Lists?

Choose 4 answers

List Control

A.

List Buttons

B.

List Choices

C.

List Override

D.

List Links

E.

List Context Menu

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Question # 45

Here is an example of the criteria set for a knowledge base:

• Companies: ACME North America

• Departments: HR

• Groups: ACME Managers

• Match All: Yes

In this example, what users would have access to this knowledge base?

A.

Employees of ACME North America, who are members of HR Department or the ACME Managers group

B.

Members of the ACME Manager group, who are also members of HR Department and part of ACME North America

C.

Members of the ACME Managers group, and HR department, regardless of geography

D.

Users which are members of either ACME North America, or HR Department or ACME Managers group

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Question # 46

What is a workflow context?

A.

It is a checked out workflow which is being edited

B.

It is generated from a workflow version, executes activities, and follows transitions

C.

The table for which a workflow is defined plus any conditions such as "Active is true"

D.

The business reason or process for which a workflow is designed

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Question # 47

What occurs when an existing table is extended in ServiceNow?

A.

The new table inherits the functionality built into the parent table.

B.

The new table does not inherit any of the fields from the parent table.

C.

You must script and configure all required behaviors.

D.

The table's Access Controls are ignored when determining access to the new table's records and fields.

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Question # 48

What is a Module?

A.

The functionality within an application menu such as opening a page in the content frame or a separate tab or window

B.

A group of menus, or pages, providing related information and functionality to end-users

C.

A way of helping users quickly access information and services by filtering the items in the Application Navigator

D.

A web-based way of providing software to end-users

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Question # 49

How is access to Application Menus and Modules controlled?

A.

Access Controls

B.

Application Rules

C.

Client Scripts

D.

Roles

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Question # 50

Assume a table called table exists and contains 3 fields: field1. field2, field3. Examine the Access Control list for table:

table.None read Access Control for users with the admin and itil roles

table. * read Access Control for users with the admin role

table. field3 read Access Control for users with the itil role

Which field or fields can a user with the itil role read?

A.

field1, field2. andfield3

B.

field3 only

C.

field 1 andfield3

D.

All fields except field3

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Question # 51

The Report Designer contains different sections for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.

A.

Data

B.

Type

C.

Sources

D.

Properties

E.

Configure

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Question # 52

In a Business Rule, which one of the following returns true if the currently logged in user has the admin role?

A.

g_form.hasRoleExactly(‘admin’)

B.

gs.hasRole(‘admin’)

C.

g_form.hasRole(‘admin’)

D.

gs.hasRoleExactly(‘admin’)

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Question # 53

An administrator creates "customer_table_adminH and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

A.

customer all

B.

customer.field

C.

customer.*

D.

customer.none

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Question # 54

Which one of the following is NOT a purpose of application scoping?

A.

Provide a relationship between application artifacts

B.

Provide a way of tracking the user who developed an application

C.

Provide a namespace (prefix and scope name) to prevent cross application name collisions

D.

Provide controls for how scripts from another scope can alter tables in a scoped application

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Question # 55

Client-side scripts manage what?

A.

Forms and Forms Fields

B.

Playbook access

C.

Database and backend

D.

User access

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Question # 56

For Application Access, there is a configuration option called "Allow access to this table via web services." Which one of the following statements is true when this option is selected?

A.

Even when not selected, users with the correct permissions can use web services to access the table's records.

B.

The user performing the query via web services must have the correct permissions to access the table's records.

C.

This option restricts access only to SOAP web services but does not apply to REST.

D.

This option restricts the ability to delete records via web services, but records can always be read.

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Question # 57

Which business requirements and process(es) should be documented as part of the application development plan?

Choose 4 answers

A.

Data input/output

B.

Business problem

C.

Project schedule

D.

Process steps

E.

Database capacity

F.

Users/stakeholders

G.

Available licenses

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Question # 58

Which ATF test step is used to set up a specific user profile for testing purposes?

A.

Impersonation

B.

Create a role

C.

Create a user

D.

Create a group

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Question # 59

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

A.

Select Data Source, Schedule Transform

B.

Load Data, Create Transform Map, Run Transform Most Voted

C.

Define Data Source, Select Transform Map, Run Transform

D.

Select Import Set, Select Transform Map, Run Transform

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Question # 60

What is the name of the string that displays filter criteria?

A.

Breadcrumb

B.

Choice

C.

Menu

D.

Topic

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Question # 61

Which of the following statements is true about Guided Application Creator?

A.

The global scope option is turned on by default

B.

A scope application user role is automatically created

C.

Default access controls are automatically created

D.

The welcome screen appears every time a new application is created

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Question # 62

What are Application Files in a ServiceNow application?

A.

An XML export of an application's table records

B.

ServiceNow artifacts comprising an application

C.

XML exports of an application's Update Set

D.

CSV files containing data imported into an application

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Question # 63

What are web services?

A.

They provide a customer-facing view of available service and product offerings provided by departments within the organization

B.

Methods used to allow applications to connect to other software applications over a network

C.

Methods used to create and maintain Ul Pages

D.

Methods used to discover a wide variety of systems and applications

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Question # 64

What function do you use to add buttons, links, and context menu items on forms and lists?

A.

Ul Settings

B.

UI Actions

C.

Ul Policies

D.

Ul Config

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Question # 65

Tables that extend a table do what?

A.

Sometimes inherit the parent's fields

B.

Automatically update the application scope

C.

Do not inherit the parent's fields

D.

Inherit the parent's fields

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Question # 66

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

A.

incident.all

B.

incident!

C.

incidentNone

D.

incident'

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Question # 67

Which items are valid UI Action types in ServiceNow?

Choose 3 answers

A.

Workflow action

B.

List choice

C.

List banner button

D.

Form choice

E.

Form button

F.

Record navigation button

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Question # 68

Exportitem table is extended from Item table with the additional column of ItemCountry added. The Item table contains the columns ItemName and ItemQty.

Which fields are available in the Exportitem table?

A.

ItemCountry, Number

B.

Only ItemName, ItemQty

C.

ItemName, ItemQty, and ItemCountry

D.

Only ItemCountry

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Question # 69

Can inherited fields be deleted from a table?

A.

No, inherited fields cannot be deleted from a child table

B.

Yes, but only if they are text fields

C.

Yes, select the red X in the left-most column in the table definition

D.

Yes, but only if there has never been any saved field data

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Question # 70

What is the GlideForm Client-side scripting object?

A.

gs_form

B.

gs.form

C.

sn.form

D.

g_form

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Question # 71

What are examples of Ul Actions relating to forms?

Choose 3 answers

A.

Form Buttons

B.

Form Context Menu

C.

Form Columns

D.

Form View

E.

Form Links

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Question # 72

Application developers configure ServiceNow using industry standard JavaScript to…

A.

Enable the right-click to edit the context menus on applications in the navigator

B.

Extend and add functionality

C.

Customize the organization’s company logo and banner text

D.

Configure the outgoing email display name

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Question # 73

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

A.

Can Contribute

B.

Cannot Author

C.

Can Write

D.

Can Read

E.

Can Author

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Question # 74

Which one of the following is true for this script fragment?

g_user.hasRole(,x_my_app_user');

A.

The method returns true if the currently logged in user has the x_my_app_user role or the admin role

B.

The method returns false only if the currently logged in user has the x_my_app_user role

C.

There is no g_user.hasRole() method

D.

The method returns true only if the currently logged in user has the x_my_app_user role

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