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Question # 4

What is the purpose of the Event Registry?

A.

The Event Registry lists all Events that have successfully completed within a 24-hour period

B.

The Event Registry is a list of all Events that originate through an integration

C.

The Event Registry is a module that provides Event definitions

D.

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

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Question # 5

Which of the following are not included in an Update Set, by default? (Choose four.)

A.

Homepages

B.

Data

C.

Published Workflows

D.

Business Rules

E.

Schedules

F.

Database changes

G.

Related Lists

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Question # 6

When does the Submit button appear on a form?

A.

When saving an old record

B.

When creating a new record

C.

When changing the reference field in an existing record

D.

When updating an existing record

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Question # 7

What is a Notification?

A.

A new Knowledge article created by a Business Rule

B.

A tool for alerting users that events that concern them have occurred

C.

A message through Connect related to a Change Request

D.

An email file attachment

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Question # 8

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs. What do you do, to support these requirements?

A.

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

B.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

C.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

D.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

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Question # 9

What is the difference between a UI Policy and Data Policy?

A.

Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

B.

Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

C.

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

D.

Data Policies run only after UI Policies run successfully

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Question # 10

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

A.

System Notification > Email > Notifications

B.

Administration > Notification Overview

C.

System Properties > Email > Settings

D.

User Preferences > Email > Notifications

E.

Click Gear > Notifications > New

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Question # 11

What is NOT an example of a UI Action?

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links

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Question # 12

What are the steps to retrieve an Update Set?

A.

Verify Update Set is Complete, Retrieve, Preview, Apply

B.

Verify Update Set is Complete, Test Connection, Apply

C.

Verify Update Set is Complete, Test Connection, Commit

D.

Verify Update Set is Complete, Retrieve, Preview, Commit

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Question # 13

Which of the following protects applications by identifying and restricting access to available files and data?

A.

Application Configuration

B.

Verbose Log

C.

Access Control Rules

D.

Application Scope

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Question # 14

What is a no-code approach to control the mandatory or read-only state of a form field?

A.

UI Action

B.

Client Script

C.

UI Script

D.

UI RuIe

E.

UI Policy

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Question # 15

On a Form header, what is the three bar icon called?

A.

Pancake icon

B.

Additional Actions or Context Menu

C.

Hamburger icon

D.

Cake icon

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Question # 16

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

A.

Extended Validation Access (EVA)

B.

Organization Verification Card (OVC)

C.

Common Access Card (CAC)

D.

Domain Authentication Card (DAC)

E.

Personal Identify Verification (PIV)

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Question # 17

What is the purpose of a Data Policy?

A.

Data Policies enforce security

B.

Data Policies standardize data in Update Sets

C.

Data Policies enforce data consistency

D.

Data Policies apply to lists to standard data

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Question # 18

Access Control rules may provide access security for which of the following database objects?

A.

For a specific role, group, or user

B.

For a specific row, column, or table

C.

For specific groups

D.

For a specific CMDB Configuration item

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Question # 19

Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

A.

Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

B.

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

C.

Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

D.

Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

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Question # 20

What are the components that make up a filter condition? (Choose three.)

A.

Operator

B.

Match Criteria

C.

Value

D.

Column

E.

Field

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Question # 21

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A.

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B.

The manager does not have the itil role.

C.

The manager is not a member of the Service Desk group.

D.

The manager is not a member of the Network and Hardware groups.

E.

The Assignment Group manager field is empty.

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Question # 22

How are local flow variables accessed in the Flow Designer Data panel?

A.

As newly generated icons

B.

As scratchpad variables

C.

As new tabs

D.

As data pills

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Question # 23

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

A.

Localization Framework plugin

(com.glide.localization_framework)

B.

Translation Framework plugin (com.glide.translation_framework)

C.

Multiple Language Framework plugin (com.glide.multiple.language_framework)

D.

Language Al Framework plugin (com .g I id e. language.ai _framework)

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Question # 24

What is used frequently to move customizations from one instance to another?

A.

Update Sets

B.

Code Sets

C.

Update Packs

D.

Configuration Logs

E.

Remote Sets

F.

Local Sets

G.

Code Packs

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Question # 25

From a form, what would you click to add additional fields to the form? (Choose two.)

A.

Context Menu > Form > Layout

B.

Context Menu > Configure > Form Layout

C.

Context Menu > Configure > Form Design

D.

Right click on header > Add > Field

E.

Context Menu > Form > Designer

F.

Right click on header > Configure > UX Dashboard

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Question # 26

What function do you use to add buttons, links, and context menu items on forms and lists?

A.

UI Policies

B.

UI Settings

C.

UI Actions

D.

UI Config

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Question # 27

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

A.

Look up their password, so you can login with their account

B.

Initiate a Connect Chat session

C.

Install the Bomgar plug-in

D.

Impersonate the user

E.

Launch a NowChat window

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Question # 28

What is the difference between a Ul Policy and Data Policy?

A.

Data Policies run only after Ul Policies run successfully

B.

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

C.

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

D.

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

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Question # 29

What is a role in ServiceNow?

A.

A role is one record m the Role [sys_user_role] table

B.

A role is one record in the Role Iuser_sys_role] table

C.

A role is a persona used In Live Feed Chat

D.

A role Is a set of modules for a particular application

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Question # 30

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A.

Knowledge

B.

ServiceNow Wiki

C.

Knowledge Now

D.

SharePoint

E.

Stack Overflow

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Question # 31

When importing spreadsheet data into ServiceNow, what is the first step in the process?

A.

Create Import Set

B.

Run Data Scrubber

C.

Set Coalesce

D.

Define Data Source

E.

Select Import Set

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Question # 32

What does Natural Language Query allow you to do on a list?

A.

Automatically select a filter, based on keywords

B.

Filter list by typing in a phrase

C.

Predict the filter desired by the user

D.

Speak to the condition builder

E.

Set list filter, using audible commands

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Question # 33

What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

A.

Self Service Management

B.

Knowledge Management

C.

Knowledge-Centered Management

D.

Information Portal Management

E.

Business Information Management

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Question # 34

Which field (or fields) is used as a unique key during imports?

A.

Match Fields

B.

Coalesce Fields

C.

Key Fields

D.

Sys IDs

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Question # 35

What section on the notes tab, shows the history of the work documented on the record?

A.

Journal

B.

Activity

C.

Diary

D.

Audit Log

E.

Timeline

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Question # 36

On a list, what does each row show?

A.

A filter

B.

A record

C.

A table

D.

A field

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Question # 37

Which modules can you use to create a new table?

Choose 2 answers

A.

Tables & Columns

B.

Schema Map

C.

Dictionary

D.

Tables

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Question # 38

Group records are stored in which table?

A.

Group [sn_user_group]

B.

Group [sys_user_group]

C.

Group [s_sys_group]

D.

Group [u_sys_group]

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Question # 39

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

A.

Group

B.

Department

C.

My reports

D.

Team

E.

Dashboards

F.

Global

G.

Admin

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Question # 40

When designing a flow, how do you reference data from a record, in that flow?

A.

Drag the table icon onto the flow definition

B.

Use the condition builder to specify the desired values

C.

Specify the source table on the data pill related list

D.

Drag the data pill onto the flow definition

E.

Add the table reference using the slush bucket

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Question # 41

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

A.

Before, After, Async, Display

B.

Prior to, Synchronous, on Update

C.

Insert, Update, Delete, Query

D.

Before, Synchronous, Scheduled Job, View

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Question # 42

What is an Event in ServiceNow?

A.

An Event is a trigger that has a direct response in the platform

B.

An Event is an indication to the ServiceNow processes that something has occurred

C.

An Event is an indicator that a Priority 1 (P1) Incident has been logged

D.

An Event is a recognized, scheduled occurrence of a process

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Question # 43

What needs to be specified, when creating a Business Rule? (Choose four.)

A.

UI action

B.

Table

C.

Fields to update

D.

Who can run

E.

Script to run

F.

Application scope

G.

Update set

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Question # 44

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

A.

Agent Workspace

B.

Chat bot

C.

Virtual Agent

D.

Knowledge Chat

E.

Now Support

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Question # 45

When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?

A.

snc_abc

B.

abc

C.

u_abc

D.

sys_abc

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Question # 46

Which section of the ServiceNow UI allows you to perform a global search?

A.

Application Navigator

B.

Banner frame

C.

List pane

D.

Content frame

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Question # 47

Which one of the following statements is true?

A.

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

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Question # 48

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A.

Process Automation > Flow Designer

B.

Process Automation > Flow Administration

C.

Process Automation > Workflow Editor

D.

Process Automation > Process Flow

E.

Process Automation > Active Flows

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Question # 49

What setting allows users to view a Knowledge Base article even if the are not logged in?

A.

The View All setting

B.

The Allow role

C.

The ESS role

D.

The Public setting

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Question # 50

What is the name of the string that display filter criteria?

A.

Topic

B.

Choice

C.

Breadcrump

D.

Menu

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Question # 51

When importing data, what happens to imported rows, if no coalesce field is specified?

A.

All rows are rejected from the import, as coalesce field is required.

B.

All rows are treated as new records. No existing records are updated.

C.

Duplicate rows are rejected from the import.

D.

All rows are treated as new records, but errors will be flagged in the import log.

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Question # 52

On a filter condition, which component is always a choice list?

A.

Operator

B.

Filter Criteria

C.

Operation

D.

Match Criteria

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Question # 53

What type of table has a name starting with u_ or x_?

A.

Custom table

B.

Parent table

C.

Core table

D.

Base table

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Question # 54

On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?

A.

Attribute

B.

Label

C.

Field

D.

Column

E.

Data Element

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Question # 55

On Access Control Definitions, what are ways you can set the permissions on a Table?

Choose 3 answers

A.

Groups

B.

CRUD

C.

Roles

D.

Script that sets the answer variable to true or false

E.

Conditional Expressions

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Question # 56

What actions are required to refine the number of records displayed in a list view?

A.

O Right-click to configure relationship list

B.

O Add embedded lists and form annotations

C.

O Select the filter icon and apply conditions

D.

O Modify field properties and duplicate form views

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Question # 57

Which application is used primarily to load data into ServiceNow?

A.

Import Hub

B.

System Import Sets

C.

Data Import Configuration

D.

Import Management

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Question # 58

What are advantages of using spokes for integrations? Choose 3 answers

A.

Reduces the need for code

B.

Features scale and control mechanisms

C.

Free spokes are available in the ServiceNow Store

D.

Ensures discoverability and reuse

E.

Automated event management

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Question # 59

The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?

A.

Style

B.

Format

C.

Data

D.

Configure

E.

Group by

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Question # 60

Which interface allows users to search articles, submit requests, and browse communication notices?

A.

O Customer Service Management

B.

O Service Portal

C.

O Employee Self-Service

D.

O One Stop Shop

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Question # 61

Which module would you use to customize your instances banner image, text and colors?

A Homepage Admin > Pages > Branding

A.

System Ul > Ul Pages > Branding

B.

System Properties > Branding

C.

System Properties > Basic Configuration UI16

D.

Service Portal > Portals > Branding

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Question # 62

On a Catalog Task record, how would an administrator change the priority choice options?

A.

O Right-click the Priority Label > select Configure Choices

B.

O In the Context menu of the form, select Configure Options

C.

O Open the Data Dictionary > select Values

D.

O Right-click the Priority Label > select Configure Lists

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Question # 63

When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

A.

On the Iist, locate and right click on the value Hardware, select Show Matching

B.

Click Funnel ten, type Hardware and click enter

C.

On the Category column header, right click and select Show > Hardware

D.

Right dick on magnifier, type Hardware and click enter

E.

On Breadcrumb, click > icon, type Hardware and click enter

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Question # 64

What is the definition of a group?

A.

An escalation pod

B.

A department

C.

A collection of users

D.

A collection of subject matter experts

E.

A team of users

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Question # 65

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

A.

incident .*

B.

incident.all

C.

incident .!

D.

incident.None

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Question # 66

What role enables someone to authorize a request, with no other permissions on the platform?

A.

Approver [approver-user]

B.

Authorize [authorize-user]

C.

Reviewer [reviewer_user]

D.

Approver Group [approval_group]

E.

Verification [verify_user]

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Question # 67

What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

A.

Community

B.

Help Panel (question mark icon)

C.

Docs

D.

Wiki

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Question # 68

What are examples of UI Actions relating to forms?

Choose 3 answers

A.

Form Context Menu

B.

Form View

C.

Form Buttons

D.

Form Links.

E.

Form Columns

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Question # 69

You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

A.

Create Record Producer

B.

Create Catalog Item

C.

Create Order Guide

D.

Create Content Item

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Question # 70

What Service Catalog feature do you use to organize items into logical groups?

A.

Variable sets

B.

Catalog items

C.

Sections

D.

Categories

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Question # 71

Which admin role is required to make changes to High Security Settings?

A.

security _admin

B.

sn_ad_admin

C.

high_sec_admin

D.

admin

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Question # 72

Which are valid Service Now User Authentication Methods? (Choose three.)

A.

XML feed

B.

Local database

C.

LDAP

D.

SSO

E.

FTP authentication

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Question # 73

What is a Dictionary Override?

A.

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B.

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C.

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

D.

A Dictionary Override sets field properties in extended tables

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Question # 74

How are Workflows moved between instances?

A.

Workflows are moved using Update Sets

B.

Workflows are moved using Transform Maps

C.

Workflows are moved using Application Sets

D.

Workflows cannot be moved between instances

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Question # 75

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

A.

The CMDB contains data about tangible and intangible business assets

B.

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

C.

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

D.

The CMDB contains ITIL process data pertaining to configuration items

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Question # 76

When searching using the App Navigator search field, what can be returned? (Choose four.)

A.

Names of Applications and Modules

B.

Names of Modules

C.

Names of Applications

D.

Favorites

E.

History Records

F.

Titles of Dashboard Gauges

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Question # 77

In what order should filter elements be specified?

A.

Field, Operator, then Value

B.

Field, Operator, then Condition

C.

Operator, Condition, then Value

D.

Value, Operator, then Field

Full Access
Question # 78

Which of the following statements is true when a new table is created by extending another table?

A.

The new table archives the parent table and assumed its roles in the database

B.

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

C.

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

D.

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

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Question # 79

What is the master table that contains a record for each table in the database?

A.

[sys_master_db]

B.

[sys_db_object]

C.

[sys_master_object]

D.

[sys_object_db]

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Question # 80

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A.

Mapping fields using the Import Log

B.

Mapping fields using Transform History

C.

Mapping fields using an SLA

D.

Mapping fields using a Field Map

Full Access
Question # 81

Which of the following statement describes the purpose of an Order Guide?

A.

Order Guides restrict the number of items in an order to only one item per request

B.

Order Guide provide a list of guidelines for Administrators on how to set up item variables

C.

Order Guide provide the ability to order multiple, related items as one request

D.

Order Guides take the user directly to the checkout without prompting for information

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Question # 82

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

A.

Answer Agent

B.

live Feed

C.

Virtual Agent

D.

Connect Chat

Full Access
Question # 83

What is a way that you can mark a knowledge article for review?

A.

Flag article

B.

Review

C.

Bookmark

D.

On Hold

Full Access
Question # 84

What are the 5 provided Roles by ServiceNow?

A.

System Administrator: The admin role provides access to all platform features, applications, functions and data.

B.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C.

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E.

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Full Access
Question # 85

Where can Admins check which release is running on an ServiceNow instance?

A.

Memory Stats module

B.

Stats module

C.

System.upgraded table

D.

Transactions log

Full Access
Question # 86

FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

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Question # 87

Which tool is used to have conversations with logged-in users in real-time?

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

Full Access
Question # 88

Which one of the following statements is true about Column Context Menus?

A.

It displays actions such as creating quick reports, configuring the list, and exporting data

B.

It displays actions related to filtering options, assigning tags, and search

C.

It displays actions related to viewing and filtering the entire list

D.

It displays actions such as view form, view related task, and add relationship

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Question # 89

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A.

A metric is a report gauge used on homepages to display real-time data

B.

A metric is a time measurement used to report the effectiveness of workflows and SLAs

C.

A metric is used to measure and evaluate the effectiveness of IT service management processes

D.

A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

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Question # 90

Tables are made up of which of the following?

A.

records

B.

lists

C.

forms.

D.

fields

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Question # 91

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A.

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

B.

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

C.

Use the Baseline Update Set to store the contents of items after they are changed the first time

D.

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

Full Access
Question # 92

What are the three components of a filter condition?

A.

Table

B.

Value

C.

Field

D.

Operator

Full Access
Question # 93

What is a characteristic of importing data into ServiceNow?

A.

An existing Transform Map can be used one time on the same import set

B.

Coalesce fields are used only after running Transform

C.

Any user can manage and set up import sets

D.

An existing Transform Map can be used multiple times on the same import set

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Question # 94

From the User menu, which actions can a user select? (Choose three.)

A.

Send Notifications

B.

Log Out ServiceNow

C.

Elevate Roles

D.

Impersonate Users

E.

Order from Service Catalog

F.

Approve Records

Full Access
Question # 95

A group is stored in which table?

A.

Group[user group]

B.

Group[sys_user]

C.

Group[sys_user_group]

D.

Group[sys_user_group_profile]

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Question # 96

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A.

They run behind the scenes.

B.

They are the building blocks.

C.

They are optional.

D.

They provide options.

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Question # 97

A Service Catalog may include which of the following components?

A.

Order Guides, Exchange Rates, Calendars

B.

Order Guides, Catalog Items, and Interceptors

C.

Catalog Items, Asset Contracts, Task Surveys

D.

Record Producers, Order Guides, and Catalog Items

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Question # 98

What is the difference between UI Policy and UI Action?

A.

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

B.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

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Question # 99

What are the two pathways to view feedback left on a published article?

A.

Knowledge > articles > My Flagged

B.

Knowledge base > my knowledge > flagged articles

C.

Knowledge > My articles > Flagged

D.

Knowledge > articles > published

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Question # 100

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A.

report

B.

workflow

C.

event

D.

task

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Question # 101

Which application is used to change the number format per table?

A.

Number Maintenance

B.

System Maintenance

C.

Table Maintenance

D.

Record Maintenance

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Question # 102

Which one of the following statements describes a characteristic of role assignment?

A.

Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

B.

Users can click on the Personalize Role feature to try different roles

C.

A role is granted to a user by the System Administrator

D.

Each user has a role in the ServiceNow platform

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Question # 103

Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

A.

True

B.

False

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Question # 104

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A.

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B.

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.

REQ (Number)>RITM (Number)>TASK (Number)

D.

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

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Question # 105

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A.

Roles

B.

Conditional Expressions

C.

Assignment Rules

D.

Scripts

E.

User Criteria

F.

Groups

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Question # 106

What is the purpose of flagging an article in a knowledge base?

A.

To mark an article to read later.

B.

Allow a user to submit feedback about an article

C.

Reporting an error

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Question # 107

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

A.

User conditions

B.

User info

C.

User Criteria

D.

User permissions

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Question # 108

Which group of permissions is used to control Application and Module access?

A.

Access Control Rules

B.

UI Policies

C.

Roles

D.

Assignment Rules

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