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Question # 4

Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?

A.

Downtime and uptime

B.

Hackers and viruses

C.

Ethics and cost

D.

Adware and spyware

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Question # 5

What is the bullwhip effect?

A.

The process of stockpiling excess inventory due to incorrect product demand communication between the supplier and its partners

B.

The optimization resulting from high visibility of all areas up and down the supply chain

C.

A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things

D.

The process by which products in a network increase in value to users as the number of users increases

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Question # 6

What is the expert system type of artificial intelligence?

A.

A system that imitates the reasoning processes used by skilled humans

B.

A system that attempts to emulate the way a typical human brain works

C.

The longest identified stretch of dependent activities measured from start to finish

D.

Knowledge-based information system that accomplishes specific tasks on behalf of its users

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Question # 7

How does service-oriented architecture (SOA) help companies become more agile?

A.

Breaks the project into four phases to provide quicker feedback and improve results

B.

Aligns business needs and the management information system capabilities that support these needs

C.

Requires a tight adherence to a sequence of steps to accomplish the original goal

D.

Builds a working model of the system on a small scale to detect errors early in development

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Question # 8

Which basic business system serves operational level analysts in an organization?

A.

Optimization analysis system (OAS)

B.

Decision support system (DSS)

C.

Transaction processing system (TPS)

D.

Executive information system (EIS)

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Question # 9

Which type of logical data structure uses graphics to illustrate relationships among data elements?

A.

Integration

B.

Structured query language

C.

Data model

D.

Relational database model

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Question # 10

How can a unified communications system meet the communication goals of most organizations?

A.

Manages customer expectations

B.

Reduces latency between parties

C.

Generates innovative solutions

D.

Makes employees more comfortable

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Question # 11

Which statement describes the analysis phase of the systems development life cycle (SDLC)?

A.

Physically constructing software and information systems using programming languages

B.

Establishing full descriptions of the desired features and operations of the system

C.

Identifying end-user business requirements and refining project goals into defined functions and operations

D.

Establishing a high-level strategy and goals for an intended project

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Question # 12

Employees in different business levels need knowledge to effectively drive their work and decision-making.

Which term describes the trait of an IT leader to effectively translate perspectives at both a broad and corporate strategic level?

A.

Systems thinking

B.

Coordinate

C.

Courage

D.

Breadth

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Question # 13

Why is employee training important in an ethical IT use policy?

A.

To create automatic updates of software patches

B.

To reduce sensitivity to the accuracy of company communications

C.

To make employees understand the company's culture and ethical boundaries

D.

To eliminate information management risks

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Question # 14

What is an advantage of virtualization?

A.

Restricts the availability of resources

B.

Reduces the cost of ownership and makes IT simpler to manage

C.

Allows for greater workload stagnation

D.

Increases reliance on manual operations

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Question # 15

What is a common risk associated with outsourcing software development?

A.

Risk of breach of confidential information

B.

High cost of developers' salaries

C.

Lack of flexibility to respond to rapid market changes

D.

Short-term contracts that are difficult to renew

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Question # 16

Which factor in the planning process is considered true, real, or certain without proof or demonstration?

A.

Project requirements

B.

Project theory

C.

Project Assumption

D.

Project objective

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Question # 17

An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.

Which phase of CRM does this describe?

A.

Predicting

B.

Defining

C.

Reporting

D.

Analyzing

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Question # 18

What is a method for confirming users' identities?

A.

Information secrecy

B.

Public key encryption

C.

Authentication

D.

Authorization

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Question # 19

Which factor in the planning process is considered true, real, or certain without proof or demonstration?

A.

Project requirements

B.

Project theory

C.

Project assumption

D.

Project objective

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