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ITIL 4 Foundation Exam

Last Update 21 hours ago Total Questions : 542

The ITIL 4 Foundation Exam content is now fully updated, with all current exam questions added 21 hours ago. Deciding to include ITIL-4-Foundation practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL-4-Foundation exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL-4-Foundation sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL 4 Foundation Exam practice test comfortably within the allotted time.

Question # 4

Which step of the 'continual improvement model' defines measurable targets?

A.

how we get there?

B.

Where are we now?

C.

What is the vision?

D.

Where do we want to be?

Question # 5

Identify the missing word in the following sentence.

The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.

A.

organizations

B.

outcomes

C.

IT assets

D.

services

Question # 6

Which statement about emergency changes is CORRECT?

A.

Emergency changes are low risk and well understood

B.

Authorization of emergency changes may be deferred until after implementation

C.

It is necessary to complete all documentation before an emergency charge is implemented

D.

Emergency changes are not usually recorded in the change schedule

Question # 7

Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?

1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.

2. Complex systems should be designed with an understanding of how the components' parts are related.

3. Organizations should consider whether technology could improve the eficiency o' manual processes.

4 It is important to understand the organization's objectives when assessing the impact of potential improvements.

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Question # 8

What can a change schedule be used for?

A.

Speeding up the planning and authorization of emergency changes

B.

Providing information about deployed changes to help manage incidents and problems.

C.

Tracking and managing improvement ideas from identification through to final action

D.

Providing a way to initiate normal changes

Question # 9

Which of the four dimensions’ focuses on roles responsibilities and systems of authority?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question # 10

Which service value chain activity relates with buying new products?

A.

Engage

B.

Obtain/build

C.

Plan

D.

Improve

Question # 11

Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question # 12

When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question # 13

Which statement about the purpose or the Monitoring and event management practice is TRUE?

A.

Minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.

Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

C.

Systematically observe services and service components and record and report selected changes of state identified as events

D.

Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule

Question # 14

Which statement about outcomes is CORRECT?

A.

Outcomes enable products to be delivered to a stakeholder

B.

An outcome defines the amount of money spent on technology for a service

C.

An outcome depends on at least one output to deliver a result

D.

Outcomes provide assurance to stakeholders on how a service performs

Question # 15

Which of the following statements about change authorization is CORRECT?

A.

Every time a standard change is requested a change authority is assigned

B.

The technician making an emergency change can authorize such changes

C.

The change type and model is the basis for assigning the change authority

D.

Ensuring that changes are authorized after their deployment is done by the change authority

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