Provide the customer service representative with a list of potential reasons the customer has called.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

Identify why response rates for a campaign in a region are lower than the company average.

Reduce average handle time of each customer interaction to less than two minutes per incident.

Use grid layouts rather than repeating dynamic layouts to display tabular data.

Hide noncritical information until needed.

Configure UI controls to use native controls on mobile devices.

Set the width for layouts in percentages.

Create a data page and report definition for each context. Use parameters to filter the results of the response data transform.

Create a data page sourced with a report definition. Circumstance the report definition based on context.

Create a data page sourced with a connector. Specialize the data page by class based on context.

Create a data page sourced with a report definition. Us^ parameters to specify a filter condition to retrieve specific results based on context.

Pega

BIX

Alert

AlertSecurity

Implementation

Enterprise

Unit

Division

Create a multivariate circumstanced rule, a circumstance definition, and a circumstance template.

Create a multivariate circumstanced rule and a when rule.

Create a single property circumstanced rule and a when rule.

Create a single property circumstanced rule.

Add a Split Join shape, add a list of physicians, and call the surgical procedure request process.

Add a Split Join shape, add a list of physicians, and call the evaluation process.

Add a cascading approvals shape that is called by the evaluation subprocess.

Add a Split For Each shape, add a list of physicians, and call the evaluation process.

The credentials for a REST service differ between development and production environments.

The thresholds for a SLA are set to hours instead of days on a testing environment.

A SAP connector returns simulated data in the development environment.

Two SOAP connectors execute in parallel to improve performance.

Source drop-down lists and repeating layouts using data pages.

Configure UI elements to use native controls on mobile devices.

Configure properties to copy data from data pages.

Simulate external data sources when the application is offline.

Select Do not lock the parent case when the child case is open on the Auto Claim case type.

Select Do not lock the parent case when the child case is open on the Damage Appraisal case type.

Select Default locking on the Auto Claim case type.

Select Optimistic locking on Damage Appraisal.