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Question # 4

You need to recommend a collaboration tool for each group.

Which tool should you use? To answer, select the appropriate tool in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 5

You need to recommend the field type to use for configuring meal selections during reservation.

Which field type should you recommend?

A.

Global Option Set

B.

Lookup

C.

Option Set

D.

Two Options

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Question # 6

You need to create an Agent security role.

Which three actions should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Add security to the seat entity and assign users to the Agents role.

B.

Add security to the Core Records and assign users to the Customer Service Representative role.

C.

Copy the Microsoft Dataverse Basic User role.

D.

Rename the Customer Service Representative role to Agents.

E.

Copy the Customer Service Representative role.

F.

Name the new role Agents.

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Question # 7

You need to provide the IT specialists with design diagrams.

What should you provide?

A.

Business process modeler (BPM)

B Al Builder

B.

Entity relationship diagram (ERD)

C.

Dynamics 365 Product Visualize

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Question # 8

You need to recommend an authentication solution for the planned implementation of Dynamics 365.

What should you include in the recommendation?

A.

Use synchronized identities.

B.

Use the Office 365 tenant for Dynamics 365 Customer Service.

C.

Create a new tenant for Dynamics 365 Customer Service.

D.

Use federated identities

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Question # 9

You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?

A.

Dynamics 365 Customer Service default functionality

B.

Microsoft AppSource

C.

Microsoft Store

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Question # 10

You need to recommend tools for agents and management.

Which tools should you recommend? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 11

You need to provide the IT team and managers with a mobile solution.

How many apps should you recommend?

A.

one app for each job role

B.

one app for each user

C.

one app for all employees of the team

D.

one app for each team of employees

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Question # 12

You need to propose a solution for form requirements.

What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Question # 13

You need to recommend a solution for agents when working with customers to make reservations.

What should you recommend?

A.

task flows

B.

Business Process Flows

C.

workflows

D.

Power Automate

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Question # 14

You need to recommend a solution for handling data entry requirements for the mobile audit teams.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Canvas app within Power Apps Player

B.

Canvas app within a browser

C.

Dynamics 365 Field Service

D.

Dynamics 365 App for Outlook

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Question # 15

You need to recommend components to meet the re-inspection requirements.

Which components should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 16

You need to recommend solutions to meet the inspection requirements.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 17

You need to recommend solutions to meet the integration requirements.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 18

You need to recommend the appropriate components to meet the inspection requirements.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 19

You need to recommend a solution for creating the initial inspection checklists.

What should you recommend?

A.

Power Apps Maker portal

B.

Dataverse for Teams

C.

Power Apps Studio

D.

Data Migration utility

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Question # 20

You need to recommend a solution to collect the information required to meet reporting requirements.

What should you recommend?

A.

Business process flow

B.

Business rule

C.

Business event

D.

Business process modeler

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Question # 21

You need to resolve the issue reported during testing.

What should you do?

A.

Create an image data type within the Inspection Order table.

B.

Create a relationship within the Inspection Order table to the originating inspection order.

C.

Create a Quick View form for the inspection order.

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Question # 22

You need to recommend an environment for the inspection solution.

Where should you recommend installing the solution?

A.

within the Dynamics 365 Field Service environment

B.

in a separate Microsoft Dataverse environment in the same instance as the Dynamics 365 Field Service environment

C.

in a separate Dataverse environment with Dynamics 365 apps enabled

D.

within the default Dynamics 365 Field Service environment

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Question # 23

You need to recommend a solution to meet user interface requirements.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 24

You need to design the quality inspection order data model.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 25

You need to recommend a method for transferring machine information to Dynamics 365 Field Service.

What should you recommend?

A.

Microsoft Dataverse connector

B.

Dual-write

C.

Lifecycle Services

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Question # 26

You need to manage user access to the app.

Which two connection types should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Virtual table with a customer connector

B.

Office 365 Outlook connector

C.

Microsoft Dataverse connector

D.

Office 365 Users connector

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