An end user reports being unable to connect to the Internet. A technician tries to ping a well-known site and gets no response. When running ipconfig, the technician notices the IP address of the workstation is 169.254.255.254 with a subnet mask of 255.255.0.0. Which of the following is MOST likely causing the problem?

A technician receives reports of a website that is returning errors when accessed. A programmer pushed a new version of code to the site the night before. Which of the following steps should the technician take FIRST?

Which of the following is the standard number of pins on an ATX connector that connects from the PSU to the motherboard?

Which of the following wireless standards provides the HIGHEST bandwidth?

A potential customer of cloud sewers needs the ability to ramp up computing resources quickly during traffic spikes. Which of the following features is MOST pertinent to providing this business need?

A technician is installing a pair of 7.2K rpm hard drives into a NAS unit. Which of the following will provide the HIGHEST levels of performance for the setup?

A user connects to a wireless network but cannot access the Internet. A technician investigates the issue and gathers the following data:

Which of the following is the MOST likely cause of the issue?

Which of the following special function keys is MOST likely to be used when configuring a laptop for a presentation?

Which of the following wireless technologies only requires one of the devices to be connected to a power source?

A sales executive’s personal laptop occasionally freezes while checking email.

Which of the following should a technician do FIRST?

A technician is building a SOHO server that will be used to run a business-critical application for a small business.

Which of the following RAM types should the technician install?

A systems administrator is troubleshooting a database server on a company LAN. Users are unable to run any database applications, but all workstations can ping the server with normal latency. Which of the following should the technician do NEXT to resolve the issue while adhering to best practices?

A technician is troubleshooting a networking issue for a client. After running ipconfig/all the technician discovers the IP address assigned to the computer is 169.254.100.58.

Which of the following network configurations does this describe?

Which of the following ports would allow for the remote management of network devices using community strings? (Select TWO).

Which of the following servers provides access to user data over a LAN?

The corporate office has mandated that all documents must be electronically signed and encrypted with a certificate in order to be stored on the network. The IT department has been asked to ensure the proper file format is used to accomplish this task. Which of the following would satisfy the requirement?

A developer has configured a new web application on a workstation using client-side virtualization. Despite working locally on the developer’s PC, other users on the network are not able to access the application.

Which of the following network configurations should the virtual machine be configured for to allow other users to access the application?

Megan, the CEO, is unable to connect to the company’s network on her company-issued enterprise tablet when in the office, however, it works perfectly from home. All the corporate laptops are connected to the wireless network without issue. She has asked you for assistance in getting the device online.

INSTRUCTIONS

Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

A technician is selecting a projector for a conference room that always has a significant amount of light due to the building design. Which of the following is the MOST Important property In this case?

A customer has a production server with two 500GB hard drives that host critical employee data. The customer previously lost data due to a hard drive crash, and the customer does not want that to happen again. The customer

does not have a large budget and is not concerned about performance on the system. Which of the following RAID types should the technician recommend?

Ann, a user, lost her mobile phone while traveling and discovered she did not have a backup of the flies on the phone After obtaining a new phone, Ann wants to ensure she has a backup of her phone In case she loses It again. Which of the following is the BEST protection against the loss of phone data?

A user has a red X In t2he taskbar on a VM where Internet connectivity is usually located. Which of the following should be checked FIRST II all other operations are working normally on the VM?

A technician is creating multiple guest OS machines for a lab that will be used for development purposes in an isolated environment. Which of the following must be configured FIRST the environment?

The wireless feature of a user's laptop has stopped working. A technician replaces the wireless card, but the wireless range is now very limited. The technician removes the case. Which of the following should the technician do NEXT?

Which of the following can be used to extend a wired network using an adapter and electrical outlet?

A customer wants to purchase a single device that can route traffic, perform firewall and forwarding functions, and inspect incoming packets for malicious software. Which of the following should a technician recommend?

A technician needs to build a cloud solution with the following parameters:

• Predictable cost

• Easy expansion of resources

• Ability to control every aspect of the environment

Which of the following would be the BEST solution for the technician to implement?

Which of the following speeds would a wireless network perform at when the network is built in bridge mode containing 802.11g, 802.11n, and 802.11ac access points?

A technician is setting up a new workstation. The technician wants to make sure the workstation will not load the OS if a portable hard drive is connected to it. Which of the following should the technician configure?

A user calls the help desk to report Intermittent loss of WIFI connectivity to a mobile device. A technician Is dispatched, and the user clarifies the issue only occurs In the cafeteria. The technician Identifies the WAP is dual band. After performing radio spectrum analysis, the technician determines there is signal noise. Which of the following will MOST likely resolve the issue? (Select TWO).

A technician is troubleshooting a PC that intermittently reboots on its own. The PC is located in the middle of a factory environment and is stored in a tightly locked cabinet which is free of dust and debris. The technician checks Event Viewer but sees no correlation between the reboots and other system activity. The only notable thing is that the reboots all occur in the afternoon. The technician reseats the two DIM Ms of RAM and verifies all the cables and components are securely connected Which of the following is the MOST likely cause of the reboots?

A company is using a high-speed impact printer to create invoices on multi-layer forms. The printing on the top copy looks OK, but the lower copies are almost unreadable. Which of the following parts is MOST likely causing the problem?

Which of the following connectors would MOST likely be found on an RG-6 cable?

Which of the following Is a key benefit of elasticity in regard to cloud computing?

Drag each mobile technology to the description of its use. Some answers will not be used.

A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics.

Which of the following configurations would correct this behavior?

A technician is selling up a router at a remote location. The technician must be able to connect to the router through a console router in the event the broadband connection fails. Which of the following Internet connections should be implemented?

A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware.

Which of the following devices would BEST meet the owner’s needs?

A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down. Which of the following is MOST likely causing the problem?

A customer contacts the help disk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Select three.)

Multiple users report that the network printer, which is connected through the print server, is not printing.

Which of the following should a technician do FIRST to remedy this situation?

Which of the following devices can be used to connect multiple devices within broadcasting to every network port?

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists. Which of the following should a technician do NEXT to restore the previous functionality?

Which of the following is the main purpose of the +5VSB output of a power supply?

A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity. Which of the following should the technician do FIRST?

Which of the following devices is used to implement network security policies for an environment?

Several company users are frequently forgetting passwords for their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Which of the following cable types should be used to connect a cable modem to a SOHO router?

An engineer is working at a remote site that does not have Internet access. Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?

An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.

Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?

A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.

Which of the following should me the technician do FIRST?

Which of the following devices performs forwarding decisions based on MAC addresses?

A customer, Ann, has requested two custom PCs, one to be used for gaming and the other to be used as a virtualization workstation for her business.

The gaming PC should support the latest games and gaming peripherals.

The virtualization workstation should be able to host several production virtual machines as part of Ann’s home business.

INSTRUCTIONS

Use the tabs at the top to switch between the PCs.

Objects should be placed on the appropriate slot/display areas and can only be used once.

All slot/display areas should be filled.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Which of the following is designed to function BEST in harsh lighting conditions?

A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. Which of the following is MOST likely the cause of the performance issue on the device?

Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?

A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?

An end user has signed up to use a web-based calendar application.

Which of the following solutions has the user purchased?

Company management wants to give users the ability to work from home during periods of bad weather. Which of the following would enable the workforce to do this?

A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server running RAID 5.

Which of the following RAID solutions should be implemented in this scenario?

A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.

Which of the following steps should the technician take to resolve this issue? (Choose two.)

A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels. Which of the following should a technician do FIRST?

A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?

A network administrator is deploying virtualization software to several desktop computers Some of the Installations fall because a processor function Is disabled In the computer's BIOS. Which of the following functions should be turned on for the installation to succeed?

A technician is troubleshooting a flickering screen on a laptop After reseating the video cable and replacing the whole screen the flickering issue remains the same. Which of the following steps should the technician take to try to isolate and fix the screen flickering issue poor to replacing the screen? (Select TWO).

A user powers on a laptop and receives a message that it is under power. Which of the following should the user check FIRST?

A user does not have a mobile data signal or WiFi but wants to transfer a photo from a mobile phone to a laptop for editing. The user Is unable to find the laptop from the phone. Which of the following should the user perform on the laptop to complete this task?

An end user’s laptop has a USB mouse connected. The user removes the USB mouse to pack up at the end of the work day. Before shutting down, the user tries to check a document but finds the built-in peripherals no longer work. Which of the following would BEST resolve this issue?

A laptop is being upgraded. The machine currently has 4GB LPDDR3 soldered to the motherboard and one available RAM slot. Which of the following chips should be selected to upgrade the laptop?

A customer uses a cell phone to take numerous photos and wants to upload them to a laptop. Which of the following is the FASTEST way to transfer these photos?

While on a business trip, an employee's laptop battery is draining more quickly than usual. The employee is using a 4G connection to work remotely. Which of the following battery-consuming features should the employee configure temporarily to conserve the MOST battery life and continue to work as usual?

A computer has a static address configured and is able to connect to resources on the same VlAN but is unable to access resources on other VLANs Which of the following should be configured to allow this communication?

A SOHO wireless network must be configured to allow IoT devices on the network. Which of the following

settings MOST likely needs to be configured?

A technician is installing and configuring a storage array on a Windows server .There are four disk slots available, and the only requirement is that the RAID array survives the loss of two drives. Which of the following RAID levels should be used?

Which of the following wireless networking protocols will broadcast at 5GHz frequencies?

A user is having trouble printing and has asked a technician for help. The technician is able to print remotely from the print server. Which of the following will the technician MOST likely need to perform NEXT? (Choose two.)

Which of the following do public cloud providers use to serve multitenant environment?

A device has an IP address of fe80:2efa:57a2::35a7. Which of the following BEST describe this address? (Select TWO).

A technician is concerned that a newly pulled Cat 5e run is longer than recommended by specification. Which of the following tools should the technician use to measure the length of the run?

Which of the following should be considered FIRST when upgrading the power supply on a high-end gaming PC?

A technician for a cable provider is setting up high-speed Internet service at a residential customer's home. The type of cabling the technician will use to connect from the outside pole into the customer's home is MOST likely:

A computer freezes shortly after loading the operating system. A technician inspects the computer and obtains the following diagnostic information:

Which of the following should the technician investigate further?

A charging pad for a mobile device is no longer working and needs to be replaced. Until then, which of the following alternatives can be used to charge the mobile device?

Which of the following cloud computing concepts is used to describe online providers that serve multiple clients

with scalable services, such as access to a large number of CPUs and memory from multiple resources?

Which of the following should a technician verify before purchasing a PSU for use in a computer with a high-end graphics card?

Which of the following cloud computing concepts is used when a company increases the number of web servers during peak usage times?

A company uses cloud services to deliver video content to clients. Demand for the company’s services can change significantly each day. Which of the following features should help with scalability?

Which of the following devices would allow users to capture their health statistics while at the gym?

A user reports the following issues with a smartphone:

• Wrong Hems selected

• Multiple selections with a single touch

• Incorrect letters write typing

• Does not hold a charge

Which of the following would MOST likely resolve these issues?

Which of the following channels would MOST likely be used by a 2.4GHz WAP to reduce the possibility of a channel overlap issue? (Select TWO),

Joe, an Android smartphone user Installs a 64GB microSD card because he has been receiving messages about low storage space Despite the additional storage showing as available, the messages persist Which ol the following actions should Joe take NEXT to resolve the issue? (Select TWO)

A customer works from home and uses business applications on a basic workstation. The customer wants to

turn the workstation into a gaming workstation. Which of the following components would need to be installed to

accomplish this task?

An organization provided its employees with new laptops to work remotely. However, employees are concerned about privacy. Which of the following components should be secured to BEST mitigate any concerns?

Which of the following MOST accurately explains what a VPN connection represents?

Which of the following can be used to collect and read the data that is generated by event error messages from several servers centrally?

A small office needs full WiFi coverage of its entire work floor, and the IT staff is aware a single broadcasting device will not be sufficient. Which of the following types of hardware would BEST meet the

requirement?

Which of the following mobile devices offers the BEST viewing display in direct sunlight?

Which of the following wireless networking protocols is MOST commonly used for smart home loT devices?

Ann. a user, realizes she forgot to pack her laptop's AC adapter when she was preparing for a business trip She calls the help desk to ask how to maximize her battery life until she returns to the office Which of the following are the BEST solutions? (Select TWO).

A technician is setting up a VM to house a legacy application that is used to control the swipe-style card readers for a company's entrance doors. The application needs to be able to access all locations on the WAN. Which of the following requirements is the MOST important to configure properly on the VM?

A technician is configuring the gateway router at a satellite office. The router must receive a network address automatically from the ISP and assign local private addresses to network devices in the office. Which of the following should the technician configure to meet these requirements? (Select TWO).

A user is presenting from a tablet at a conference and has had it plugged in the entire time, but the battery level is at 15% capacity The user forgot the tablet's power adapter at home and borrowed an adapter for a similar but smaller tablet from a coworker Which of the following is the MOST likely cause of the issue?

A technician needs to purchase the maximum amount of RAM for a virtualization server. The server has two processors, and it has eight slots per processor with a maximum capacity of 128GB of quadchannel memory. Which of the following is the BEST option for the technician to purchase?

An organization wants to move its web applications to the cloud However regulatory and privacy movements mandate that both infrastructure and data must be entirely owned by the organization Which of the following cloud models BEST fulfills these requirements?

As part of a wireless network upgrade, a home user replaced an older 802.11g WAP with one that only works on 802.11ac. Consequently, many network devices can no longer connect. Which of the following is the MOST likely reason?

Which of the following cloud models places all responsibility for operating system and application maintenance on the customer?

A technician is troubleshooting a PC that will not boot. The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor. The technician opens the case and notices several capacitors appear swollen. Which of the following is the MOST likely reason why the PC will not boot?

Which of the following wireless networking protocols will broadcast at SGHz frequencies?

Which of the following cloud computing concepts provides the ability to scale services as needed to accommodate changes?