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Question # 4

What are two reasons to use Voicemail Pro for recording? (Choose two.)

A.

Each Avaya Contact Center Select voice agent license includes a recording license.

B.

It provides reporting such as how many times a call was put on hold.

C.

It offers live monitoring of voice and screens.

D.

No additional licensing is needed to allow any user call recording via a button.

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Question # 5

Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".

Which two soft clients would you recommend? (Choose two.)

A.

Avaya IX™ Workplace Web Client

B.

IP Office Web Client

C.

Avaya Communicator for Web

D.

Avaya one-X® Mobile Preferred

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Question # 6

With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?

A.

One user with Office Worker licence, one user with Power User licence

B.

Two users with Avaya Equinox® Meetings Online virtual meeting rooms

C.

Two users with Avaya Equinox® Conferencing host licences

D.

Two users with Power User licences

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Question # 7

Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

A.

one-X® Agent

B.

Avaya Communicator

C.

Avaya Agent Desktop

D.

Agent Desktop Display

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Question # 8

Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.

In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A.

Button programming

B.

Modify their personal directory.

C.

Create personal short codes.

D.

Correct their personal entry in the system directory.

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Question # 9

Refer to the Scenario: Bittersweet Coffee Company (BCC).

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.

Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?

A.

Avaya Session Border Controller for Enterprise

B.

1600 series telephone sets

C.

Avaya one-X® Mobile

D.

Voicemail Pro

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