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7392X Dumps With Exact Questions and Answers

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7392X Questions and Answers

Question # 1

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

A.

Hunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

B.

Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

C.

Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

D.

Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

Question # 2

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

A.

The supervisor’s class of restriction (COR) must have the field “Can Force a Work State Change” set to y.

B.

The supervisors class of services (COS) must have the field “Add/Remove Agent Skills” set to y.

C.

The agent’s COS must have the field “Add/remove Agent Skills” set to y.

D.

The supervisors COS must have the field “Can Force a Work State Change” set to y.

E.

The supervisors COR must have the field “Add/Remove Agent Skills” set to y.

Question # 3

Which scope is defined by the time-of-day (TOD) variable?

A.

Collect Scope Variable

B.

Global Scope Variable

C.

Local Scope Variable

D.

Persistent Scope Variable

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