What are two default CCB VXML applications that could be modified? (Choose two.)
What is the suggested mechanism to offer coaching to agents by supervisors?
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
Which variable remains available to all scripts in the system until reset?
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
What is the maximum number of attributes that can be assigned to an Agent?
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?