Month End Sale Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: buysanta

Exact2Pass Menu

Question # 4

How does CUCM function in CCE?

A.

Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

B.

A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

C.

Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

D.

In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

Full Access
Question # 5

Where should the RONA setting be positioned the highest?

A.

on CVP OPS console

B.

on the phone in CUCM

C.

on the desk setting on UCCE

D.

on the script in UCCE

Full Access
Question # 6

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

A.

TCP/IP disconnect reports

B.

Real-time Report

C.

Historical Report

D.

Administration Audit Report

E.

Call Routing Reports

Full Access
Question # 7

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

A.

ICM script

B.

Skill Targets

C.

Network VRU

D.

Call type

E.

Media routing domain

Full Access
Question # 8

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

A.

Script Editor

B.

Call Trace

C.

Reason Code

D.

Workflow

E.

Config Manager Tools

Full Access