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500-442 Dumps With Exact Questions and Answers

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500-442 Questions and Answers

Question # 1

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

A.

VRU PG

B.

Unified Communications Manager

C.

Media Server

D.

Voice Browser

E.

Finesse Server

Question # 2

What is the goal of identifying a call type?

A.

to ensure the correct Skill Target is selected

B.

to ensure the call goes to the correct MRD

C.

to ensure the contact is handled by the correct CCE Routing Script

D.

to ensure the call reaches the agent in the correct queue

Question # 3

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

A.

PCCE Admin Mode

B.

DPCCE 12K

C.

PCCE 2K

D.

DPCCE 4K

E.

PCCE Lab Mode

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