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500-442 Dumps With Exact Questions and Answers

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500-442 Questions and Answers

Question # 1

What is the goal of identifying a call type?

A.

to ensure the correct Skill Target is selected

B.

to ensure the call goes to the correct MRD

C.

to ensure the contact is handled by the correct CCE Routing Script

D.

to ensure the call reaches the agent in the correct queue

Question # 2

Which communication protocol is being used between PG/Router and Live Data to generate report information?

A.

TCP

B.

HTTP

C.

TIP

D.

UDP

Question # 3

What are two descriptions for the Agent Targeting Rule? (Choose two.)

A.

Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).

B.

Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

C.

The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

D.

Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

E.

The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

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