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500-442 Dumps With Exact Questions and Answers

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500-442 Questions and Answers

Question # 1

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A.

ICM responds to the Route Request by running a Routing Script.

B.

CVP delivers a Route Request to the ICM Central Controller.

C.

CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

D.

Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Question # 2

What are two possible Outbound Dialing Modes? (Choose two.]

A.

Direct Predictive Mode

B.

Preview Mode

C.

Progression Mode

D.

Accept Mode

E.

Predictive Mode

Question # 3

What are the two main features of the Cisco VVB? (Choose two.)

A.

provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

B.

allows an agent to retrieve the required information through voice commands without interacting with a customer

C.

supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

D.

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

E.

allows customers to retrieve the required information through voice commands without interacting with an agent

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