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Last Update 1 week ago Total Questions : 63
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A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?
Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?
Which vector object can replace the Time of Day (TOD) global Vector variable?
If an agent has the skills to handle one call:
Under the skill level handling preference, which of the calls will the agent handle first?
