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Avaya Aura Call Center Elite Implementation Exam

Last Update 16 hours ago Total Questions : 63

The Avaya Aura Call Center Elite Implementation Exam content is now fully updated, with all current exam questions added 16 hours ago. Deciding to include 7392X practice exam questions in your study plan goes far beyond basic test preparation.

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Question # 4

What is the recommended audio format to be played by the Avaya Aura® Media Server?

A.

16bit, 8kHz, Single channel, PCM files

B.

64bit, 8kHz, Multiple channel, PCM file

C.

16bit, 8kHz, Multiple channel, PCM files

D.

61bit, 8kHz, Single channel, PCM files

Question # 5

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

A.

System Parameters Customer-Options

B.

Class of Restriction

C.

VuStats Display

D.

Feature-Related System Parameters

E.

Class of service

Question # 6

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

A.

Adjunct Routing

B.

Network Call Transfer

C.

Look-Ahead Interflow

D.

Network Call Redirection

Question # 7

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

A.

9432

B.

876549432

C.

3876

D.

87654

Question # 8

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

A.

Best Service Routing (BSR) Application

B.

VDIM Variables

C.

Meet-me Conferencing

D.

Attendant Vectoring

E.

Skill Preferences (1st, 2nd, 3rd Skills)

Question # 9

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent ' s phone.

Which call center feature provides this capability?

A.

Variable in Vectors

B.

Adjunct Routing

C.

Forced Agent Logout from the After Call Work (ACW) mode

D.

Redirection on No Answer (RONA)

Question # 10

Which two Vector Variable types are strictly global in scope? (Choose two.)

A.

ani

B.

value

C.

collect

D.

dow

E.

Stepcnt

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