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CIS-CSM Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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CIS-CSM Questions and Answers

Question # 1

A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)

A.

No escalation approval flow is configured

B.

The parent account of the account to be escalated is not active

C.

The customer service agent is not assigned with the escalation requester role

D.

The account already has an open escalation record

Question # 2

What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

A.

Publish Workaround

B.

Document a Known error

C.

Complete Investigation

D.

Complete RCA

E.

Document Five Whys

Question # 3

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

A.

Open an incident

B.

Viewing knowledge articles

C.

Live chat

D.

Consumer self-registration

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