Exact2Pass
Last Update 20 hours ago Total Questions : 257
The ServiceNow Certified Implementation Specialist - Customer Service Management Exam content is now fully updated, with all current exam questions added 20 hours ago. Deciding to include CIS-CSM practice exam questions in your study plan goes far beyond basic test preparation.
You'll find that our CIS-CSM exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these CIS-CSM sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ServiceNow Certified Implementation Specialist - Customer Service Management Exam practice test comfortably within the allotted time.
What are the types of units used to measure entitlements? (Choose two.)
Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)
What are the characteristics of Knowledge Categories?
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :
Which feature allows for the creation and management of product data and relationships within the CSM application?
