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ITIL4-DPI Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL4-DPI Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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ITIL4-DPI Questions and Answers

Question # 1

A manager is planning which interfaces will be needed across the value stream when a new service is created.

Which of these steps should be carried out FIRST?

A.

Identify tools that will be used to develop and deploy the service

B.

Identify practices that will be used to create and manage the service

C.

Identify utility and warranty requirements for the service

D.

Identify and involve stakeholders in the service

Question # 2

A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.

What should the service provider do FIRST to identify the support team's involvement in the project?

A.

Inform the support team that they will receive regular email updates

B.

Initiate a discussion with the support group to understand their preferred method of communication

C.

Agree a method for involving the support team in financial decisions

D.

Use the same method of communication as agreed with all project stakeholders

Question # 3

A company has a new, global line of business that has changed how the IT department supports the systems. Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.

Which describes the BEST approach for establishing effective feedback channels?

A.

Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback

B.

Establish office hours where staff are encouraged to visit without appointments and discuss their concerns

C.

Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff

D.

Publish a printed weekly newsletter that clearly and consistently communicates change

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