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Last Update 9 hours ago Total Questions : 40
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) content is now fully updated, with all current exam questions added 9 hours ago. Deciding to include ITIL4-DPI practice exam questions in your study plan goes far beyond basic test preparation.
You'll find that our ITIL4-DPI exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL4-DPI sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL 4 Strategist: Direct, Plan and Improve (DPI) practice test comfortably within the allotted time.
A small service provider is experiencing growth and success. Currently, all important decisions are made by a small executive group. This creates delays because some members of the group are often unavailable.
Which is the BEST approach for establishing an authority structure for decision-making within the service provider organization?
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder’s support for this initiative is MOST needed to obtain necessary resources and overcome concerns?
An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.
What is this an example of?
A service provider is improving its 'service desk' practice and has established the success factor: “improved user satisfaction with the service desk.”
Which is the BEST key performance indicator for measuring this?
When planning a new service, which three factors should be considered when defining the value that the service will create?
Which is a result of an organization following the local laws of a country where it operates?
As a result of feedback from customers received at regular service reviews, an organization with a large number of users is migrating an important IT service to a cloud service provider. The service functionality and the user interface will not change, but the availability and performance should improve.
Which communication plan is MOST appropriate?
A legacy financial system requires the user to manually enter the time and date of transactions to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are TWO effective controls that could improve compliance?
Modify the application to automatically add the current date and time when a transaction is entered
Establish a communication plan to remind users of the importance of including the date and time on transactions
Develop a goals cascade so that all staff know their role in achieving company goals
Create a report showing non-compliant records and take appropriate action to correct them
A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?
Which describes 'scope of control'?
