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MB-230 Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Microsoft Dynamics 365 for Customer Service MB-230 Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

MB-230 PDF
MB-230 pdf
  • Last Update: 08-Apr-2024
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MB-230 PDF + Testing Engine
MB-230 pdf + testing engine
MB-230 pdf + testing engine
  • Last Update: 08-Apr-2024
  • 280 Questions and Answers
  • Single Choice: 105 Q&A's
  • Multiple Choice: 45 Q&A's
  • Hotspot: 71 Q&A's
  • Drag Drop: 59 Q&A's
MB-230 Testing Engine
MB-230 testing engine
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  • 24/7 customer support
  • Unlimited Downloads
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  • Last Update: 08-Apr-2024

MB-230 Questions and Answers

Question # 1

You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.


Create a case from email.


Define an SLA and entitlements and set entitlement values for case numbers.


Configure a status reason transition.


Create a case routing rule.


Automatically create or update records.

Question # 2

You need to create and configure objects to support the requirements.

How should you configure the system? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 3

You need to search for answers to customer claims.

Which type of search should you perform?




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