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MB-230 Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Microsoft Dynamics 365 for Customer Service MB-230 Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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MB-230 Questions and Answers

Question # 1

You are using Dynamics 365 Customer Service. You are viewing a knowledge base (KB) article from a case record. Knowledge management is set up to use an external portal.

You need to link the article to the case and share the article with the customer.

What is the solution for each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 2

You send surveys to customers who have opened cases within the past month.

You need to send a summary of the survey results to individuals who do not have a Dynamics 365 license.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Run the summary report. Export the report to Microsoft Excel. Send the Excel file to the users.

B.

Run the survey summary report. Send a link to the report from within Dynamics 365.

C.

Create a dashboard of the survey summary reports and share the dashboards with the users.

D.

Create a view with the data, and then email a link.

E.

Run the survey summary report. Print the report to a PDF file. Send the PDF file to the users.

Question # 3

Customer service agents do not have access to Customer Service historical analytics reports in Dynamics 365 Customer Service.

You need to provide access to the reports.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Edit the Customer Service Representative security role to provide read-only access to analytics reports.

B.

Create a new model-driven app to expose the reports and provide app access to the Customer Service Representative security role.

C.

Create a new security role and provide read-only access to analytics reports.

D.

Edit the Customer Service Representative Manager security role to provide read-only access to analytics reports.

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