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MB-230 Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Microsoft Dynamics 365 for Customer Service MB-230 Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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MB-230 Questions and Answers

Question # 1

You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Create a case from email.

B.

Define an SLA and entitlements and set entitlement values for case numbers.

C.

Configure a status reason transition.

D.

Create a case routing rule.

E.

Automatically create or update records.

Question # 2

You need to create and configure objects to support the requirements.

How should you configure the system? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 3

You need to search for answers to customer claims.

Which type of search should you perform?

A.

Timeline

B.

Quick Find

C.

Related

D.

Detail

E.

Case Relationships

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