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Certified Change Management Professional

Last Update 7 hours ago Total Questions : 150

The Certified Change Management Professional content is now fully updated, with all current exam questions added 7 hours ago. Deciding to include CCMP practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our CCMP exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these CCMP sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Certified Change Management Professional practice test comfortably within the allotted time.

Question # 21

What set of inputs would a change manager use to develop an external environment impact assessment?

A.

Stakeholder analysis, change inputs and charter

B.

Stakeholder analysis, vision statement and research

C.

Business case, vision statement and strategic plan

D.

Strategic plan, risk plan and business case

Question # 22

A service company conducted a change management project to increase customer satisfaction for one year. What can be done to sustain the positive trend on customer satisfaction observed during the project?

A.

Design and conduct a lessons learned evaluation at the end of the project and share improvements for future change programs

B.

Change objectives and goals focused on improving customer satisfaction

C.

Revise the current vision statement to include a focus on customer satisfaction

D.

Change current communications channels, tools and methods to focus on customer satisfaction

Question # 23

What can be done to avoid duplication of efforts and to increase stakeholder awareness when a change manager joins a project?

A.

Project plan is the master and the change manager has to follow this plan

B.

Change plan is the master and project plan has to follow it

C.

Project plan and change plan should be independent from each other

D.

Project plan and change plan should be aligned

Question # 24

What document should provide guidance and best practices for future change initiatives?

A.

Risk log

B.

Project charter

C.

Change management plan

D.

Lessons learned evaluation

Question # 25

What is the primary purpose of executing the change management plan?

A.

To monitor, measure and control delivery against baseline plans

B.

To ensure resources, communication and activities are carried out

C.

To provide guidance and minimize the risk of resisting the change

D.

To get agreement on who carries out the change

Question # 26

A credit card organization currently has multiple related change initiatives. The second initiative is taking longer than expected due to delayed access to subject matter expertise in a particular area. Which portion of the change management plan for the delayed initiative is directly impacted by this subject matter expertise requirement?

A.

Learning and development plan

B.

Risk mitigation plan

C.

Resource plan

D.

Sustainability plan

Question # 27

The scope, controls and monitoring methods of a change effort are a part of which process?

A.

The project management plan

B.

The business model strategy

C.

The change management plan

D.

The change management strategy

Question # 28

What process identifies those affected by the change and those with the ability to influence the outcome?

A.

Competency assessment

B.

Stakeholder analysis

C.

Sponsor assessment

D.

Learning needs analysis

Question # 29

You are a change management practitioner that has developed the measurement and benefit realization strategy for a new change project. You then proceed to develop a strategy to embed the change. What is an input to your strategy?

A.

Change resources inventory

B.

Key messages

C.

Business case

D.

Communications strategy

Question # 30

How would you best define a change sponsor?

A.

An individual who expects the change implementation to happen

B.

An individual who is accountable for the change implementation

C.

An individual who is enthusiastic about the change implementation

D.

An individual who clearly understands benefits and costs of the change implementation

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