CIS-ITSM ServiceNow Certified Implementation Specialist - IT Service Management exact Exam Questions

Certified Implementation Specialist - IT Service Management

Last Update 7 hours ago Total Questions : 182

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Question # 4

In release management what controls the movement of the state from Scoping to Awaiting Approval?

Flow

State model

Manual state selection

Workflow

Question # 5

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

On the Cart Layout, Columns tab, unselect Quantity column

On the Catalog Item, Columns tab, unselect Quantity column

On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity

On the Catalog, Advanced View, unselect Use cart layout, select No quantity

On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Question # 6

When using Catalog Builder, what can be built using templates?

Choose 2 answers

Content items

Catalog items

Knowledge articles

Order guides

Record producers

Question # 7

When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?

Choose 3 answers

catalog_manager

itil_admin

catalog_builder_editor

catalog_editor

catalog_admin

Question # 8

How is the Resource Management application activated?

Installed with PPM Standard plugin

Installed as part of Release Management plugin

Installed as part of adding users

Installed automatically as part of new system

Question # 9

Where can a change manager define the conditions that must be met before a change request can move from one state to another?

State choices

State conditions

Model State Transition Conditions

Dictionary Overrides

Question # 10

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

Build report on SC Task table, Group by Variables for Computer > Extra memory

Build report on Requested Item table, Group by Variables for Computer > Extra memory

Build report on Task table, Group by Variables for Computer > Extra memory

Build report on Request table, Group by Variables for Computer > Extra memory

Build report on Catalog Item table, Group by Variables for Computer > Extra memory

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