To produce service design packages and ensure they are handed over to service transition

To assess and evaluate all changes and their impact on service designs

To document the initial structure and relationship between services and customers

To gather and document new service level requirements from the customer

Technical management

Service desk

Application management

Facilities management

Changes to service levels

Changes to products and services

Changes to organizational structure

Changes to skills and competencies

A service that is fit for use

A service that meets its service level targets

A service that increases constraints on the consumer

A service that supports the performance of the consumer

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

What is the vision?

How do we get there?

Take action

Did we get there?

To protect the information needed by the organization to conduct its business

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Customer portfolio, service catalogue and retired services

Customer portfolio, configuration management system and service catalogue

Service pipeline, service catalogue and retired services

Service pipeline, configuration management system and service catalogue

Service desk

Service level management

Service request management

Service configuration management

1 and 2

1 and 3

2 and 4

3 and 4