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ITIL Foundation (V4)

Last Update 4 hours ago Total Questions : 503

The ITIL Foundation (V4) content is now fully updated, with all current exam questions added 4 hours ago. Deciding to include ITIL practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL Foundation (V4) practice test comfortably within the allotted time.

Question # 4

Which practice has a purpose that includes aligning the organization ' s practices and services with changing business needs?

A.

Relationship management

B.

Continual improvement

C.

Service configuration management

D.

Service level management

Question # 5

Which is NOT a key focus of the ' information and technology ' dimension?

A.

Workflow management and inventory systems

B.

Communication systems and knowledge bases

C.

Roles and responsibilities

D.

Security and compliance

Question # 6

Which practice provides a single point of contact for users?

A.

Incident management

B.

Change control

C.

Service desk

D.

Service request management

Question # 7

Which can act as an operating model for an organization?

A.

The four dimensions of service management

B.

The service value chain

C.

The ITIL guiding principles

D.

Continual improvement

Question # 8

Which of the following should IT service continuity strategy be based on?

1. Design of the service metrics

2. Business continuity strategy

3. Business impact analysis (BIA)

4. Risk assessment

A.

1, 2 and 4 only

B.

1, 2 and 3 only

C.

2, 3 and 4 only

D.

1, 3 and 4 only

Question # 9

An SLA is a service level agreement.

Which describes the ‘watermelon SLA’ effect?

A.

A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers’ experiences.

B.

The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.

C.

SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.

D.

Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.

Question # 10

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A.

Service offering

B.

Service provision

C.

Service relationship management

D.

Service consumption

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