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SAP Certified Application Associate - SAP Service Cloud 2011

Last Update 21 hours ago Total Questions : 114

The SAP Certified Application Associate - SAP Service Cloud 2011 content is now fully updated, with all current exam questions added 21 hours ago. Deciding to include C_C4H510_04 practice exam questions in your study plan goes far beyond basic test preparation.

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Question # 4

Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

A.

Report the incident from the screen in which the issue occurs.

B.

Keep the incident lightweight and use screenshots only if it is necessary.

C.

Check for solutions in the Help Center.

D.

Always create the incident with medium priority and adjust it later if applicable.

E.

Always include step-by-step instructions on how to recreate the issue.

Question # 5

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

A.

Switch from channel type B2B to B2C.

B.

Switch from channel direction inbound to outbound.

C.

Switch from channel type B2C to B2B.

D.

Switch from channel direction outbound to inbound.

Question # 6

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

A.

Delete

B.

Update

C.

Upsert

D.

Insert

Question # 7

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

Question # 8

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

A.

CTI Client Adapter

B.

Live Activity pane

C.

CTI Desktop pane

D.

CTI Client pane

Question # 9

Which option do you have to mark a field as mandatory?

A.

Page layout configuration

B.

Disable personalization settings

C.

Maintenance of access restrictions in the business role

D.

Use Key user tool adaptation

Question # 10

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

A.

HTML mashups

B.

URL mashups

C.

ASAP mashups

D.

Internal mashups

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