The Service Model and the Service Backbone

Value streams and functional components

Data objects and their relationships

Capabilities and IT processes

Request to Fulfill

Strategy to Portfolio

Requirement to Deploy

Detect to Correct

Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity

Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages

Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness

Primary activities focus on systems design and construction; supporting activities include planning and operations management