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Last Update 21 hours ago Total Questions : 70
The Apple Service Fundamentals Exam content is now fully updated, with all current exam questions added 21 hours ago. Deciding to include SVC-19A practice exam questions in your study plan goes far beyond basic test preparation.
You'll find that our SVC-19A exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these SVC-19A sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Apple Service Fundamentals Exam practice test comfortably within the allotted time.
Drag the customer statement to its ideal response.
To make a correction, drag the statement you want to use on top of the statement you want to replace.
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
Which of the following summarizes a customer's concerns without simply repeating what the customer said?
Which of the following expresses empathy rather than sympathy?
Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, “If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customer-installable parts.”
Which of the following is the correct response to this statement?
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
April states she would like to use the cellular network from her iPhone to access the Internet for free on her Mac. What true statement can you give April?
