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Question # 4

John states that the external hard drive he uses to store music is not visible in the Finder. Your drive is properly plugged in and listed in System Information. How should you continue troubleshooting the issue?

A.

Troubleshoot the issue using Activity Monitor.

B.

Troubleshoot the issue using Disk Utility.

C.

Troubleshoot the issue using Apple Diagnostics.

D.

Troubleshoot theissue using Console.

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Question # 5

Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?

A.

The keyboard has low battery and the batteries need to be replaced.

B.

The blinking indicates the keyboard is paired to another device.

C.

The keyboard is out of range and needs to be moved closer to the device it is paired with.

D.

The keyboard is turned on and ready to be paired with her computer.

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Question # 6

An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

A.

Hold the Shift key at start up to Safe Boot.

B.

Start the iMac to OS X Recovery and reinstall OS X.

C.

Hold Command-S to enter single-usermode, then mo

D.

Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.

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Question # 7

William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?

A.

/Library/Desktop Pictures

B.

/System/Library/Desktop Pictures

C.

/System/Desktop Pictures

D.

/Library/Desktop Pictures

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