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Avaya Contact Center Select Implementation and Maintenance Exam

Last Update 6 hours ago Total Questions : 65

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Question # 4

When creating custom announcements for application flows and scripts, in which format should they be created?

A.

VBK files

B.

WAV files

C.

MP4 files

D.

MP3 files

Question # 5

Which two statements about Thick Provisioning are true? (Choose two.)

A.

It prevents over allocation of hard disk resources.

B.

It improves hard disk performance.

C.

It allows the Software Appliance image to be deployed faster.

D.

It requires less disk space overall than Thin Provisioning.

Question # 6

Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

A.

ACCS and IP Office resides on a single VMware host server

B.

Avaya Contact Center Select hardware appliance

C.

IP Office 500V2 voice platform

D.

Avaya Contact Center Select software appliance

E.

Avaya Contact Center Select DVD

Question # 7

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.

Which CCMM tool provides this functionality?

A.

The Multimedia Contact Manager

B.

The CCMA

C.

The E-mail Manager

D.

The outbound campaign Management Tool

Question # 8

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?

A.

Enter the advanced password, right click on the service and select restart.

B.

Right click on the service and select reboot.

C.

Right click on the service and select restart.

D.

Enter the advanced password, right click on the service and select end process.

Question # 9

Before a skillset threshold class will apply to a skillset, which action must be taken?

A.

The skillset threshold class must be created and assigned to the skillset in configuration.

B.

The skillset threshold class must be created and applied to the agents servicing the skillset.

C.

The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.

D.

The skillset threshold class must be created and assigned to the skillset in Real-Time displays.

Question # 10

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A.

ACCS, Configuration component

B.

ACCS, Contact Center Manager component

C.

IP Office Web Manager

D.

IP Office System Status

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