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Question # 4

Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

A.

It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA,

B.

ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.

C.

The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

D.

WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

E.

The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

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Question # 5

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.

When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

A.

Verify SIP trunks are available for the ACCS integration.

B.

Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

C.

Administer the ACCS system SIP Domain to match the IP Office.

D.

Change the IP Office SIP Domain to match the ACCS system.

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Question # 6

Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

A.

Window Event Viewer

B.

ACCS SGM Management Client

C.

IP Office System Monitor Tool

D.

IP Office Web Manager

E.

IP Office System Status Application

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Question # 7

Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.

If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

A.

Any time after 8:05 AM

B.

After midnight

C.

After 8:15 AM

D.

After 9:00 AM

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Question # 8

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

A.

One multiplicity license

B.

One mobile agent license

C.

One voice license

D.

One multimedia license

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Question # 9

Which type of activity code requires skillsets to be assigned?

A.

Post Call Processing Reason code

B.

Not Ready Reason code

C.

Activity code

D.

Walk Away Reason code

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