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Avaya Contact Center Select Implementation and Maintenance Exam

Last Update 7 hours ago Total Questions : 65

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Question # 11

In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.

For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)

A.

ACCS CCMM Administrator

B.

IP Office Configuration

C.

ACCS CCMA Configuration

D.

Orchestration Designer (OD)

Question # 12

Which two parameters does the Avaya Aura® Media Server (AAMS) default locale setting control? (Choose two.)

A.

The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

B.

The language for the User Interface

C.

The locale used for default prompts and announcements

D.

The keyboard requirements

Question # 13

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

A.

Contact Center Management multi add option

B.

Contact Center Management add agent

C.

Contact Center Management add many users

D.

Contact Center Configuration Tool

E.

Contact Center Management create copy

Question # 14

Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

A.

Window Event Viewer

B.

ACCS SGM Management Client

C.

IP Office System Monitor Tool

D.

IP Office Web Manager

E.

IP Office System Status Application

Question # 15

Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

A.

IP Office

B.

Licensing

C.

Multimedia

D.

Security Settings

Question # 16

Which type of activity code requires skillsets to be assigned?

A.

Post Call Processing Reason code

B.

Not Ready Reason code

C.

Activity code

D.

Walk Away Reason code

Question # 17

What is the correct URI format for a controlled directory number 3200?

A.

sip:3200@sip:avaya.com

B.

3200@sip:avaya.com

C.

sip:3200.sip.avaya.com

D.

sip:3200@avaya.com

Question # 18

The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)

A.

The IP Office system may require a restart depending on the SIP settings changes.

B.

When the IP Office Manager application Is closed, the change will be effective.

C.

The administrator must execute the IP Office Manager save translations command

D.

The administrator must save configuration to transfer changes to the IP Office.

Question # 19

Which statement about the Orchestration Designer Treatment block is true?

A.

It is used to connect the caller to voice mail.

B.

It is used to play re-assurance messages to the caller.

C.

It is used to play music to the caller.

D.

It is used to offer the caller a selection prompt.

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