Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.

A.Correct. Refinement involves adding detail to user stories to make them ready for implementation.

B.Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.

C.Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.

D.Correct.All of these actions are part of the refinement process.

References:

Scrum Guide 2020: Backlog Refinement process.

The Agile Service Manager primarily serves the team byremoving impedimentsthat block progress and ensuring smooth delivery. Let’s assess the options:

A.Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager.

B.Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager.

C.Correct.The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency.

D.Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager.

References:

Scrum Guide 2020: Role of the Scrum Master in removing impediments.

Microprocesses are small, independent activities within a broader process, focused on efficiency and adaptability. Let’s evaluate the options:

A.Incorrect.While small, frequent releases are characteristic of Agile principles, this is not a specific characteristic of microprocesses. Microprocesses focus on modularity and adaptability rather than release strategies.

B.Correct. Outputs from microprocesses can feed into multiple practices, demonstrating their flexibility and reusability.

C.Correct. Each microprocess adds incremental value, aligning with Agile’s iterative approach.

D.Correct. Microprocesses are often tailored to support specific processes or practices.

References:

Agile Process Improvement: Microprocess design principles.

ITIL 4: Process modularity and adaptability.

Amicroprocessis a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process’s goals but operates autonomously.

A.Incorrect. This describes a broader process, not a microprocess.

B.Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.

C.Incorrect. This describes a value stream, not a microprocess.

D.Incorrect. This describes an IT service process, not a microprocess.

References:

Agile and ITIL materials on service processes and their subdivisions.

Agile Process Engineering focuses on adaptability and iterative design, aligning future iterations with current needs and business conditions.

A.Correct.Agile evolves based on current feedback and conditions, enabling flexibility and continuous improvement.

B.Incorrect. Agile avoids linear, sequential approaches, favoring iterative cycles.

C.Incorrect. Agile does not define all requirements upfront; it adapts as new needs emerge.

D.Incorrect. Agile minimizes documentation, focusing on value delivery over rigid processes.

References:

Scrum Guide 2020: Iterative and incremental development.

ITIL 4: Agile Service Management and adaptability.

Intelligent automationbegins withintelligent processesthat are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.

A.Correct.The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.

B.Incorrect. Tools are important but secondary to having a well-designed process.

C.Incorrect. Resilient technology supports automation but does not serve as the starting point.

D.Incorrect. Resilient processes are an outcome of intelligent process design.

References:

ITIL 4: Role of intelligent automation in service management.

Agile and DevOps: Process-first approach to automation.

The Agile Service Manager serves the organization byfostering agilityand improving the ability to respond to change effectively.

A.Correct.The Agile Service Manager’s role includes driving organizational agility by aligning processes and practices with Agile principles.

B.Incorrect. While Agile values outcomes over artifacts, this is a broader principle, not the primary focus of the Agile Service Manager's service to the organization.

C.Incorrect. Ensuring customer focus is more specific to the team and Product Owner roles.

D.Incorrect. The Agile Service Manager serves both the team and the broader organization by aligning efforts with strategic goals.

References:

ITIL 4: Agile Service Management as part of organizational agility.

SAFe Framework: Role of leaders in promoting enterprise agility.