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Question # 4

How frequently should an organization generate and manage its strategy?

A.

Once, and never again

B.

Annually

C.

Continually

D.

Every three months

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Question # 5

Which is a leadership skill that relates to having a digital mindset?

A.

Looking at the potential of new tools to meet customer needs

B.

Sharing success stories frequently to motivate others

C.

Bulking a rapport with regulators and government officials

D.

Measuring the success of strategic digital initiatives

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Question # 6

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.

Which parallel operating model is appropriate for this situation?

A.

Cannibalism

B.

Erosion

C.

Concurrence

D.

Synergism

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Question # 7

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.

What should be described in the section on opportunity cost?

A.

The technology and resource costs of migrating to the cloud services

B.

The ongoing cost of maintaining and supporting the cloud services

C.

The estimated increase in revenue generated from sales of the new services

D.

The value that would be generated if the organization made a different investment

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Question # 8

Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?

A.

Plan the transformation as a series of minor incremental improvements

B.

Plan a large-scale transformation, which will define the strategy

C.

Follow the guidance of a best practice digital transformation framework

D.

Define a digital strategy first, then base the transformation planning on it

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Question # 9

An organization develops and delivers a range of digital products and services.

Which is the BEST approach to addressing the risks related to digital technology?

A.

Focusing on protecting the assets inside the organization

B.

Accepting extra work and investing in large projects

C.

Reducing the use of digital technology

D.

Taking small, calculated risks that do not have a large impact

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Question # 10

The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.

What should this approach focus on?

A.

Organizational agility

B.

Organizational resilience

C.

Elimination of waste

D.

Uninterrupted delivery

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Question # 11

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.

Which is the NST value proposition for the healthcare user market to include in the strategy?

A.

The organization will be able to utilize Innovative technology to develop software apps in faster times to market

B.

Shareholder will receive Improve dividends from increased proms without significant Investment

C.

Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility

D.

Healthcare professionals will be able to promote the services to healthcare users and reduce costs

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Question # 12

A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels.

Which factor is the MOST relevant to consider in this situation?

A.

Service provider staff have many skills and can support a range of different technologies

B.

Government policies for using secure IT systems change regularly and will affect the IT services

C.

Service provider value streams for creating new IT services are too complex and outdated

D.

Service provider policies for reusing and removing IT equipment are maintained and audited

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Question # 13

Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

A.

Cannibalism

B.

Erosion

C.

Concurrence

D.

synergism

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Question # 14

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

A.

Market relevance

B.

Omnichannel delivery

C.

Customer analytics

D.

Customer feedback

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Question # 15

Which is NOT an essential consideration when developing a digital strategy?

A.

Understanding which systems will form die digital technology programme

B.

Understanding emerging technologies Hal could affect the organization

C.

Understanding how to identify potential opportunities

D.

Understanding the risks involved with digital opportunities

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Question # 16

An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.

Which concept BEST explains the focus of this review?

A.

Funding mix

B.

Operating expenditure

C.

Capital expenditure

D.

Freemium models

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Question # 17

An organization is developing an innovative way of using technology to help them meet regulatory requirements for healthcare products more easily. This will enable them to provide new products and services to retail, general practitioners, and hospital consumers faster and at a lower price than their competition.

Which term BEST describes this process?

A.

Ecosystem disruption

B.

Industry disruption

C.

Market relevance

D.

External focus

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Question # 18

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization’s strategy focus on?

A.

Ecosystem disruption supported by operational excellence

B.

Market relevance supported by ecosystem disruption

C.

Customer and market relevance supported by operational excellence

D.

Operational excellence supported by customer and market relevance

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