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Question # 4

In certain situations, CA Service Desk Manager needs to be able to evaluate the current and previous values of certain fields. For previous assignee notifications, which previous values are available? (Choose three)

A.

ACTTVE_PREV

B.

INNITIATE_PREV

C.

DERIVED_PREV

D.

PRIORITY_PREV

E.

URGENCY_PREV

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Question # 5

Which features characterize data partitions? (Choose two)

A.

There are three types

B.

They implement role-level security

C.

They implement record-level security

D.

They can be assigned to contacts and access types

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Question # 6

What are the components of a notification rule? (Choose three)

A.

Services

B.

Contacts

C.

Constraints

D.

Condition macro

E.

Message template

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