The best initial response to a power struggle in a project team is to reestablish meeting guidelines (Option A) .

Why Option A is Correct?

Reestablishing clear expectations, roles, and communication norms helps resolve conflicts without escalation .

IFMA’s Human Factors and Leadership & Strategy competencies emphasize that FM professionals must facilitate collaboration and team alignment in cross-functional projects.

Clear meeting guidelines help maintain focus on project objectives rather than departmental conflicts.

Why Other Options Are Incorrect?

Option B (Reassign additional members from each department): Adding more people does not resolve underlying conflicts and may create further division.

Option C (Reassign project managers): Changing leadership midway through a project can disrupt progress and should be a last resort .

Effective communication is the cornerstone of successful change management. IFMA’s Leadership and Strategy competency states that clear and continuous communication reduces uncertainty and fosters engagement ​.

Option D (Communication) is correct because it ensures transparency, addresses concerns, and aligns stakeholders .

Option A (Managing resistance) is necessary but a reactive strategy .

Option B (Anticipating denial) is useful but does not drive change forward .

Option C (Surveys) provide feedback but do not implement change .

Successful change management requires ongoing dialogue, structured messaging, and inclusive discussions ​.

Corrective maintenance (also called " reactive maintenance " ) occurs only after equipment fails , leading to:

Unplanned downtime that disrupts operations.

Higher repair costs due to emergency fixes.

Shorter equipment lifespan because maintenance is delayed.

Preventive (A) and predictive (B) maintenance reduce downtime by scheduling repairs before failure. 24-hour (D) is not a recognized maintenance strategy​.

According to IFMA’s Risk Management and Occupational Safety competency, leaders must set the tone for workplace safety ​.

Leading by example (B) fosters a culture of accountability and compliance .

Going beyond statutory requirements (A) is beneficial but requires leadership commitment.

Technology (C) enhances training but does not replace leadership-driven culture .

Prioritizing safety (D) is essential but lacks specific leadership action .

A strong safety culture starts at the top , influencing compliance, reporting, and risk mitigation ​.

A facilities register is a comprehensive inventory of facility assets such as buildings, infrastructure, and grounds ​.

Option B is correct because it tracks and maintains records of physical facility assets .

Option A relates to financial records , not facility inventory.

Option C describes a CMMS or IWMS, not a register .

Option D pertains to emergency response lists , not asset management.

A facilities register supports maintenance planning, asset tracking, and financial forecasting ​.

The most common facility-related complaint in an office environment is heating and cooling (B) due to personal temperature preferences and HVAC inconsistencies.

Temperature-related issues impact comfort, productivity, and energy efficiency.

Why not other options?

(A) Indoor air quality is important but is not the most frequent complaint.

(C) Janitorial complaints occur but do not rank as high as heating/cooling issues.

(D) Ergonomic concerns exist but are less common than temperature complaints.

For change management to be effective , in addition to vision, incentives, action plan, and resources , skills (Option C ) are required to ensure successful execution.

Why Option C is Correct?

Skills enable leaders and employees to adapt to new processes, technologies, or structures in facility management.

Change management is a structured approach that requires communication, conflict resolution, and leadership abilities to ensure smooth transitions.

IFMA’s Leadership & Strategy Core Competency emphasizes that FM professionals must have the skills to implement and sustain change initiatives successfully .

Why Other Options Are Incorrect?

Option A (Directives): Simply issuing directives does not guarantee successful change— people must be trained and skilled to adapt to change .

Option B (Experience): While experience helps, change management focuses on equipping people with new skills to handle evolving challenges.

The most effective exposure control for occupational hazards is elimination (A) , as it removes the hazard completely from the environment.

Hierarchy of Controls (OSHA & ISO 45001):

Elimination (A) – Completely removes the hazard, eliminating risk.

Engineering Controls (C) – Creates barriers but does not eliminate the hazard.

Administrative Controls (D) – Reduces exposure through policies but does not remove the hazard.

Personal Protective Equipment (B) – A last resort; only protects the worker, not the hazard source.

An electronic booking system and locally installed room scheduling devices (Option C) provide the best integration for workplace optimization .

Why Option C is Correct?

Electronic booking systems allow users to reserve spaces in real-time , ensuring efficient room utilization.

Room scheduling devices display reservations, enable check-ins, and integrate with enterprise scheduling software .

IFMA’s Technology Core Competency emphasizes the use of smart systems to enhance workplace efficiency .

Why Other Options Are Incorrect?

Option A (RFID chips): RFID is useful for security and tracking , but not essential for room scheduling .

Option B (PoE switches and email): While PoE provides power for devices , it does not improve scheduling efficiency .

A Cost Plus to a GMP contract (Option C ) means that the contractor is selected early in the project based on their fee and general conditions , and they provide a Guaranteed Maximum Price (GMP) once the project drawings are further developed .

Why Option C is Correct?

The GMP contract model ensures that the contractor is involved early in the project to provide cost estimates, budgeting input, and value engineering before the final design is completed.

Once drawings reach a more advanced stage , the contractor sets a GMP , meaning the owner will not pay more than the agreed maximum price , except for approved change orders.

This approach allows cost predictability and reduces financial risks for both the contractor and the owner.

IFMA’s Project Management Core Competency highlights that FM professionals must understand contract models that balance cost efficiency with project flexibility.

Why Other Options Are Incorrect?

Option A: A GMP contract does allow cost increases for approved change orders ; it is not entirely fixed beyond the GMP.

Option B: Contractors cannot simply charge all invoice amounts ; costs must be within the GMP cap , and some costs are not reimbursable under the GMP model .