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ServiceNow Certified Field Service Management (FSM) Implementation Specialist

Last Update 15 hours ago Total Questions : 86

The ServiceNow Certified Field Service Management (FSM) Implementation Specialist content is now fully updated, with all current exam questions added 15 hours ago. Deciding to include CIS-FSM practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our CIS-FSM exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these CIS-FSM sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ServiceNow Certified Field Service Management (FSM) Implementation Specialist practice test comfortably within the allotted time.

Question # 11

What state do work order tasks need to be in for dynamic scheduling to assign them?

A.

Qualified

B.

Ready for lispatch

C.

Pending dispatch

D.

Approved

Question # 12

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

A.

Field Service Configuration Business Process

B.

Dynamic Scheduling Configuration

C.

Field Service Properties

D.

Field Service Configuration Add-Ons

Question # 13

What does it mean when you set a work order task as an upstream task?

A.

The downstream task must he approved before completing an upstream task

B.

The task must he completed before any downstream tasks can be started

C.

The task is dependent on another work order request

D.

The task cannot he started until any upstream tasks have been completed

Question # 14

What is used to categorize different types of work for time reporting?

A.

Time Cards

B.

Rate Types

C.

Rate Models

D.

Rate Lines

Question # 15

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

A.

Tasks are auto-assigned as soon as they are ready to be assigned

B.

Tasks which are ready to be assigned are selected at the defined interval and assigned

C.

Tasks are auto-assigned as soon as they reach the qualified state

D.

Tasks are added to a batch and auto assigned at the defined interval

Question # 16

When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

A.

Both tasks are automatically- reassigned

B.

Both tasks are automatically assigned

C.

A warning is displayed and dispatcher confirmation is required

D.

The higher priority task is automatically reassigned

Question # 17

Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

A.

Notify - Twilio Direct Driver

B.

Notification Preferences for Field Service

C.

Push Notifications for Field Service

D.

Field Service Management - Customer Experience

Question # 18

What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?

A.

Time sheet portal

B.

Worker portal

C.

Resource workbench

D.

Planning console

Question # 19

What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

A.

75

B.

100

C.

50

D.

25

Question # 20

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

A.

A system properly

B.

Unassignment constraints

C.

Agent task rejection preferences

D.

Multiple assignment rules

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