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ServiceNow Certified Field Service Management (FSM) Implementation Specialist

Last Update 15 hours ago Total Questions : 86

The ServiceNow Certified Field Service Management (FSM) Implementation Specialist content is now fully updated, with all current exam questions added 15 hours ago. Deciding to include CIS-FSM practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our CIS-FSM exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these CIS-FSM sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ServiceNow Certified Field Service Management (FSM) Implementation Specialist practice test comfortably within the allotted time.

Question # 1

As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

A.

40

B.

20

C.

30

D.

50

Question # 2

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

A.

Dynamic scheduling

B.

Manual task assignment

C.

Auto-assignment

D.

Workflow task assignment

Question # 3

What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

A.

Work Order Qualification

B.

Circular relationships

C Work Order Dependencies

C.

Work order templates

Question # 4

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

A.

The parts scheduling plugin is activated

B.

The Reserve parts in agent stockroom configuration option is enabled

C.

The field agent has preferred stockrooms defined

D.

The part is available in the agent's personal stockroom

E.

The part is available in the assignment group's stockroom

Question # 5

What can customers use on the service portal to view and select available service windows?

A.

Genius bar

B Request catalog

B.

Appointment booking

C.

Agent calendar

Question # 6

What field service model is used for maintenance at regular intervals?

A.

Predictive

B.

Project

C.

Reactive

D.

Planned

Question # 7

As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

A.

Time worked

B.

Labor rate cards

C.

Rate types

D.

Time cards

Question # 8

What can customer service agents use to create and view associated work order tasks for customer cases?

A.

Agent workbench

B.

Service portal

C.

Agent workspace

D.

Dispatcher workspace

Question # 9

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

A.

Use agent or task scheduling

B.

Use the dispatch queue for manual assignment of tasks

C.

Assign tasks based on assignment group coverage areas

D.

Auto-select agents for tasks based on skill

Question # 10

In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?

A.

Labor rate cards

B.

Time sheet policies

C.

Time worked categories

D.

Standard rate types

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