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Question # 4

Which two of the following statements are valid user requirements for a car rental website (as opposed to organisational requirements and market requirements)?

A.

At least 80% of 25 users who use the website for the first time must be able to rent a car within 10 minutes

B.

The company logo must appear in the top left-hand corner of each web page

C.

The website must be at least as usable as those of the two main competitors

D.

The website must have a help system

E.

The colour scheme of the website must reflect the standard colours of the company

F.

Users must be able to cancel a reservation

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Question # 5

Select the three types of usability evaluation:

A.

usability test

B.

usability inspection

C.

user interview

D.

user survey

E.

persona matching

E, GUI testing

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Question # 6

Choose the correct order for the human-centred design activities:

1. Design solution meets user requirements

2. Specify the user requirements

3. Analysis: Understand and specify the context of use

4. Evaluate the design and organisational requirements

5. Produce design solutions to meet user requirements

6. Plan the human-centred design process

7. Design solution meets user requirements

A.

1. 3. 2. 6. 5. 4. 7 or repeat

B.

6. 3. 2. 1. 5. 4. 7 or repeat

C.

6. 2. 3. 1. 5. 4. 7 or repeat

D.

6. 3. 2. 1. 4. 5. 7 or repeat

E.

6. 3. 2. 5. 4. 7. 2 or repeat

F.

6. 3.2.4.5. 1.7 or repeat

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Question # 7

Which one of the following best describes the purpose of a storyboard?

A.

To provide a very early tangible basis for discussions about what the future interactive system could be like for the user, before prototypes are constructed

B.

To obtain a deep understanding of the context of use, user needs and user requirements

C.

To identify where encounters between the user and the interactive system happen

D.

To guide usability test participants who get stuck during a usability test

E.

To communicate important information about users gathered during observation and interviews to interested stakeholders in a popular and efficient way

F.

To gather information about users, goals, tasks, resources and environments - that is, how things are currently done

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Question # 8

Which one of the following is NOT a typical rating of a usability finding?

A.

Positive finding

B.

Minor problem

C.

Major problem

D.

Critical problem

E.

Essential problem (must be fixed regardless of cost)

F.

Catastrophic problem (life-threatening problem)

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Question # 9

What are qualitative user requirements?

A.

Qualitative user requirements set measurable goals for usability and user experience.

B.

Qualitative user requirements address the way in which the interactive system is used to arrive at a user goal

C.

Qualitative user requirements address the way in which the system is designed

D.

Qualitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.

E.

Qualitative user requirements qualify the need for the user requirement in question

F.

Qualitative user requirements set measurable design on quantitative user requirements

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Question # 10

A human-centred________user requirement is a required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.

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Question # 11

A colleague is planning interviews with users of a restaurant review system. Among other questions, their interview checklist includes the question

How do you choose a restaurant?

Which two of the following terms best characterise this interview question?

A.

Closed

B.

Formative

C.

Leading

D.

Neutral

E.

Open

F.

Summative

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Question # 12

What concepts are a part of the user experience as defined in CPUX-F?

A.

Expectation /Anticipated use

B.

The interactive system

C.

Fulfillment of expectations /After use

D.

Human-centred design

E.

Actual use

F.

Quality objectives

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Question # 13

Which one of the following statements best describes a user group?

A.

A group of users whose personal characteristics and context of use with respect to the interactive system are similar or identical

B.

A collection of personas whose personal characteristics and context of use with respect to the interactive system are similar or identical

C.

Agroup of participants in a usability test whose personal characteristics and context of use with respect to the interactive system are similar or identical

D.

Agroup of participants in a focus group whose personal characteristics and context of use with respect to the interactive system are similar or identical

E.

A description of a fictitious but realistic group of users and what they intend to do when using an interactive system

F.

A description of a group of users and what they want to do when using the interactive system

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Question # 14

Which one of the following methods is most useful in helping to develop the navigation structure of a new website?

A.

Contextual interview

B.

Focus group

C.

Heuristic evaluation of a low-fidelity prototype

D.

Heuristic evaluation of a high-fidelity prototype

E.

Card sorting

F.

Storyboard

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