CSQA Software Certifications CSQA Certified Software Quality Analyst exact Exam Questions

CSQA Certified Software Quality Analyst

Last Update 14 hours ago Total Questions : 639

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Question # 31

Which type of benchmark is used to set and validate objectives to measure performance?

Process Benchmarking

Product Benchmarking

System Benchmarking

Performance Benchmarking

Question # 32

The effort required for testing a program to insure it performs its intended function is called:

Correctness

Reliability

Testability

Flexibility

Efficiency

Question # 33

Effective QA reports written to management ___________.

Convey Information

Change the Behavior

Convey Information and Change Behavior

Demonstrate the Value of QA

Question # 34

Process Improvement is most effective when it is performed by:

Owners of the Process

Quality Assurance Personnel

Independent Consultants

Internal Auditors

Professional Process Developers

Question # 35

Which of the following is NOT a component of a workbench? (A workbench is a graphic representation of a process.)

Entrance Criteria (Inputs)

Exit Criteria (Deliverables)

Work Procedures

Check Procedures

Process Contract

Question # 36

Using the PDCA Cycle concept, defining the mission of a Quality Assurance function would be considered which PDCA phase?

Plan

Check

Act

Question # 37

What technique can be used to provide structure to the ideas from a brainstorming session?

Brainstorming

Affinity Diagram

Matrix

Pie Chart

Question # 38

Preventive Controls include:

Standards and Training

Segregation of Duties and Authorization

Forms Design and Documentation

Consistency of Operations

All of the above

Question # 39

A type of "Review" where the producer of the material facilitates the review is a:

Walkthrough

Inspection

Peer Review

Test Readiness Review

All of the above

Question # 40

If the input product to a workbench does not meet the entry criteria, it should be accepted to save time and reworked later in the process.

True

False

Question # 41

A "master list" of processes that support an organization in accomplishing its goals is known as a:

Process Map

Strategic Plan

Tactical Work Plan

Process Inventory

Audit List

Question # 42

In the CobiT Model, defining and managing service levels, performance, problems and incidences is a component of:

Plan and Organize

Acquire and Implement

Deliver and Support

Monitor

Question # 43

Quality Control implemented through verification techniques is normally performed:

Manually

After the software has been executed

Exclusively by user personnel

During integration testing

During system testing

Question # 44

Which one of the following is NOT a responsibility of management committees (or process management committees)?

Developing quality charter

Deploying quality management practices

Establish teams or work groups

Defining mission and goals

Question # 45

The Quality Management Infrastructure is made up of three levels: the Quality Council, Management Committees, and Teams/Work Groups. Describe who typically makes up each of these three levels in the QM Infrastructure (e.g., top executives) and describe the purpose of each level.

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Answer:

Quality Council

A Quality Council is composed of the organization’s top executive and his or her direct reports. It may also be referred to as an Executive Council. The Quality Council acts as the steering group to develop the organization’s mission, vision, goals, values, and quality policy. These serve as critical input to process mapping, planning, measurement, etc. Some large companies opt for more than one level of Quality Council. When multiple levels exist, each organization’s mission and vision tie into that specified by the top council.

Management Committees

Management committees (also called Process Management Committees) are composed of middle managers and/or key staff personnel, and are responsible for deploying quality management practices throughout the organization. One or more committees may be needed depending on the organization’s size and functional diversity. Committees should represent all the skills and functions needed to work on the specific processes or activities.

Teams and Work Groups

Teams are formed under any number of names depending on their purpose. Common names and functions are:

Process Development Teams develop processes, standards, etc.

Process Improvement Teams improve existing processes, standards, etc.

Work Groups perform specific tasks such as JAD, inspection, or testing.

The process teams are composed of a representative group of process owners. Members of work groups will vary depending on the purpose, but suppliers and customers are likely to participate as team members or as reviewers. It may also be desirable for a QA analyst to participate on the team.

Process teams use standard approaches (such as flowcharts, checklists, Pareto analysis) to define, study, and improve processes, standards, procedures, and quality control methods. They may pilot new or revised processes help deploy them to the rest of the organization, and provide process training. They may also serve as process consultants to process owners and others using the process. Approaches and tools used by the team depend on its purpose.

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