H21-287_V1.0 Huawei HCSP-Presales-Service(AICC) V1.0 exact Exam Questions

HCSP-Presales-Service(AICC) V1.0

Last Update 17 hours ago Total Questions : 130

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Question # 11

In the context of AICC, what does "ACD" stand for?

Automatic Call Distributor

Agent Call Desk

Automated Call Director

Audio Codec Device

Question # 12

When sizing the database server for AICC, which type of database workload is most typical?

A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.

Purely transactional workloads.

Purely analytical workloads.

The database is only used for storing configuration.

Question # 13

In a Huawei AICC solution, the CTI (Computer Telephony Integration) server is responsible for the text-to-speech (TTS) conversion played in the IVR.

True

False

Question # 14

What is the primary function of a "hunt group" in contact center routing?

To define a set of agents or queues that can be targeted by a single pilot number.

To manage outbound dialing campaigns.

To record calls for a specific group of agents.

To provide background music for callers on hold.

Question # 15

In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?

To increase the audio codec bandwidth for better voice quality.

To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.

To replace the need for a CTI server by handling call control directly.

To provide load balancing exclusively for IVR media servers.

Question # 16

Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?

Perpetual License with annual maintenance.

Concurrent Session License (floating).

Named User License (per agent).

Subscription-based (SaaS) pricing.

Question # 17

A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?

Send the audio recording to the cloud AI service after the call ends.

Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.

Rely on the agent to manually request suggestions by clicking a button.

Use the IVR's speech recognition engine to transcribe the call live.

Question # 18

When troubleshooting one-way audio issues in a SIP-based AICC deployment, what network configuration issue is most commonly the root cause?

Incorrect DNS settings on the UAP.

Asymmetric routing causing RTP streams to be blocked by a firewall.

The CTI server running low on memory.

The ICD routing rules being misconfigured.

Question # 19

The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.

True

False