H21-287_V1.0 Huawei HCSP-Presales-Service(AICC) V1.0 exact Exam Questions

HCSP-Presales-Service(AICC) V1.0

Last Update 18 hours ago Total Questions : 130

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Question # 1

In AICC reporting, what is the "longest wait time" metric?

The maximum time a caller spent in queue before being answered or abandoning.

The average time agents spend in after-call work.

The duration of the longest call handled by an agent.

The time it takes for the system to boot up.

Question # 2

Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

On-premises deployment

Public cloud (SaaS) deployment

Hybrid deployment

Managed service deployment

Question # 3

When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?

Cold Standby: Infrastructure is provisioned but requires manual data restoration.

Warm Standby: Systems are running but require a database sync and configuration import.

Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.

Backup and Restore: Relies on nightly backups with a recovery process of several hours.

Question # 4

In the AICC architecture, what is the role of a "stateless" component?

It does not retain any session information between requests, which aids in scalability and reliability.

It is responsible for storing all customer data.

It is a component that cannot be replicated.

It handles the recording of all interactions.

Question # 5

When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?

It provides a private, dedicated network connection with more consistent bandwidth and lower latency.

It is always less expensive than using the public internet.

It removes the need for any firewall security policies.

It automatically provides a backup connection.

Question # 6

A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen-pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

The CTI server makes a direct SQL query to the CRM database.

The ICD engine fetches the data as part of the routing logic.

The UAP itself uses a pre-configured widget or iframe to display the CRM page.

A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.

Question # 7

In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

To initiate a new call.

To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.

To transfer a call to another extension.

To indicate that a call has been answered.

Question # 8

Which SIP response code indicates a successful call redirect?

302 Moved Temporarily

200 OK

404 Not Found

486 Busy Here

Question # 9

In AICC, what is the "customer journey"?

The complete sequence of touchpoints a customer has with the contact center across all channels over time.

The path a customer takes through the IVR menu during a single call.

The route taken by a call through the network.

The training process for new agents.

Question # 10

Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?

Text-to-Speech (TTS) engine

Automatic Speech Recognition (ASR) engine

Media Server

ICD Router