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Certified Implementation Specialist - Service Mapping

Last Update 21 hours ago Total Questions : 106

The Certified Implementation Specialist - Service Mapping content is now fully updated, with all current exam questions added 21 hours ago. Deciding to include CIS-SM practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our CIS-SM exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these CIS-SM sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Certified Implementation Specialist - Service Mapping practice test comfortably within the allotted time.

Question # 4

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

A.

Problem Management: Number of Incidents per Known Problem

B.

Incident Management: Mean Time to Resolve

C.

Event Management: Signal to Noise Ratio

D.

Change Management: Number of Major Changes

Question # 5

What describes the main feature offered by Service Mapping Plus?

A.

A suite of quick start tests that can be run to verify Service Mapping still works as expected after upgrades and deployments

B.

A collection of connection rules that are used to automatically add CIs to one or more application services

C.

Enables Kubernetes and cloud components to be added to service maps during tag-based discovery

D.

An enhanced version of mapping based on Machine Learning (Predictive Intelligence)

Question # 6

During ServiceNow Discovery, which one of the following protocols is used to extract data from printers?

A.

WMI

B.

PowerShell

C.

SSH

D.

SNMP

Question # 7

In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?

A.

Port scan

B.

Classification

C.

Classification and Identification

D.

Identification and Exploration

Question # 8

A defined relationship between two Configuration Items (CIs), such as Runs on, Depends On, or Contains is called a what?

A.

CI Attribute

B.

Application to Application Relationship

C.

Relationship Type

D.

CI Dependency

Question # 9

In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?

A.

Process Classifier

B.

Identification Rule

C.

CI Type/Table

D.

Application Service

Question # 10

ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

A.

Windows Active Directory Servers

B.

Windows DHCP Servers

C.

Windows Domain Controller Servers

D.

Windows DNS Servers

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