To design, create, and manage Service Contracts

To aggregate Events

To shorten Mean Time to Repair

To manage the lifecycle of Requests for Change

The Service Model and the Service Backbone

Value streams and functional components

Data objects and their relationships

Capabilities and IT processes

To create Defect data objects that are consumed by the Defect functional component

To maintain traceability of each Requirement to the original source

To monitor and report on the results of each integration build

To keep track of all Defects by registering Defects of all types, including security-related Defects

Contributing to business strategy and planning, enabling IT alignment with business plans

Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services

Defining the capabilities and business processes necessary for Project Management governance

Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery

Number of applications or services that require exceptions outside of the existing infrastructure portfolio

Number of purchase requests related to purchase order fulfillment

Accounting records are produced to show investment and spend in each service

Increased uptime for critical business systems

Offer Consumption

Fulfillment Execution

Catalog Composition

Offer Management

Shopping Cart

Service Catalog Entry

User Profile

Offer